Wed, 12/01/2021 - 12:25

 

SEMA News—December 2021

REQUIRED READING

By Juan Torres

A Motorsports Extravaganza

Every December, the worldwide racing industry gathers in downtown Indianapolis for the three biggest business days in motorsports at the Performance Racing Industry (PRI) Trade Show. Industry professionals navigate through the halls of the Indiana Convention Center and Lucas Oil Stadium in search of the hottest racing parts and to learn about the latest technology, trends and services. Attendees also have unprecedented access to manufacturers and their products, unlimited networking opportunities with industry leaders, and numerous conferences and seminars unique to the PRI Trade Show that they can attend. The following are some of the publications that report on the annual event.


Drag Illustrated

Drag Illustrated

In addition to discussing PRI’s brand-new Membership Program and the success of the organization’s Road Tour, editor Nate Van Wagnen asked PRI President Dr. Jamie Meyer about the 2021 PRI Trade Show. Dr. Meyer mentioned some of the new elements that would be added to this year’s Show and why connecting in person is so valuable.


BangShift

BangShift was among the media outlets that quickly informed its readers when registration for the 2021 PRI Trade Show opened. Editor Chad Reynolds’ excitement for this year’s show was evident when he wrote, “The PRI Trade Show will be in the house with all the cool race parts, race cars and racers you love to see.”


Race Pages Digital

Editor Steve Baur attends the PRI Trade Show every year in search of racing parts and machinery that his readers will find interesting. Among the articles he has written is one that focused on the engines displayed at the Show. He wrote, “It’s the epicenter of new horsepower and speed parts, and many companies show these off with an engine.”

HEARD ON SOCIAL MEDIA

We cover the Performance Racing Industry Show to find the latest parts, cars, racing & motorsports equipment and much more!—Speed Academy, via YouTube

“With less than 100 days until the 2021 Performance Racing Industry Trade Show, exhibitors are preparing to connect with attendees in person.”—Motorsports Videos, via Twitter

“More highlights of best engines from a previous Performance Racing Industry show. This time we take a look a the first Ford Sprint Car race engine in years and a couple of ridiculous diesel race engines.”—Horsepower Monster, via Facebook

BangShift
Wed, 12/01/2021 - 12:00

SEMA News—December 2021

INTERNATIONAL

Get First-Hand Insight Into the Australian Market

SEMA to Host Overseas Trip to the Aftermarket-Friendly Nation in 2023

By Linda Spencer

This article focuses on the Australian automotive specialty-equipment market and, more specifically, on the vehicles on the road in Australia that provide the greatest opportunity for U.S. manufacturers.

Australia

A number of local Australian companies are converting fullsize pickups to right-hand drive. Pictured here, participants on a past SEMA Australia trip visited a Melbourne-based vehicle development company which converts and certifies Ford F-Series trucks for use on Australian roads.

The Australian market was ranked as the second most important export market for U.S. companies in a survey of SEMA-member manufacturers, trailing only Canada. While Australia is roughly the same size geographically as the United States, the population for the entire country—25.7 million—is less than that of Texas. Even so, the following factors have led to an impressive car culture in Australia and great opportunities for U.S. companies:

  • A passion for customizing. (Industry experts put the per-capita spending on customizing even above the generous spending levels for vehicle upgrades in the United States).
  • A love of vehicles baked into the DNA of Australians as it is for Americans as part of a lifestyle fueled by readily available open land to explore with individuality and performance.
  • A sizable pool of potential customers.
  • Sufficient disposable income to purchase specialty products.
  • A legal framework for allowing customization.

There are over 18 million registered vehicles in Australia (more than 1 million sold annually, with 1,062,867 sold in 2019), according to the Australian Bureau of Statistics. Australia’s geographic size but relatively small population helps explain the reliance of Australians on their vehicles. Australia has one of the highest vehicle ownerships per capita in the world: 769 vehicles per 1,000 residents in 2019. That figure is steadily rising—up from 746 per 1,000 Australians in 2015.

So What do Australians Drive?

In terms of sheer volume of vehicles on the road, the most important platform for customizing sales is smaller pickups, known as utes (an abbreviation for “utilities”). The Toyota HiLux and Ford Ranger are not only the first- and second-best selling utes in Australia (with the Ranger at times taking first place) but are also the best-selling vehicles overall. Four of the top seven vehicles sold in Australia over the past several years are utes, with the Isuzu D-Max and Mitsubishi Triton in sixth and seventh place, respectively.

The United States and Australia share a common trait in that pickups are used for both work and play, and the heavy prevalence of customization is easy to spot. Utes made up a 20.6% share of the Australian new-vehicle market between January 1 and June 30, 2021, and of the 567,468 new vehicles sold in Australia this year, 101,597 were 4x4 utes and 15,263 were 4x2 utes. Four-wheel drive ute sales performed better than the overall market, growing 34.1% compared to a market recovery growth of 28.3% for the rest of the market from the lows of the early COVID-19 days.

Fullsize pickups also have their consumer base in Australia. Americans will be pleased to know that Australians drive vehicles well known in the United States, such as large pickups that include the Ram 1500, the Silverado and F-Series trucks. Most are converted to right-hand drive in Australia.

The ’20 HSV Silverado 1500 and DS-series Ram 1500 (formerly known as the Dodge Ram) are imported and sold officially in Australia by the vehicle manufacturers, but they are converted in Australia by the Walkinshaw Group. Ram sold almost 2,700 of its 1500-Series trucks in 2019 alone, and it has been reported that the local Ram conversion line at Walkinshaw is working around the clock, five days a week, to keep up with demand.

A number of smaller independent companies that convert other brands of U.S. pickups such as the Ford F-Series and other fullsize pickups also report strong sales. As those vehicles are not officially imported by the vehicle manufacturers, the numbers are not included in the official new-vehicle sales reports to the Federal Chamber of Automotive Industries, which produces those statistics. For those vehicles, the local companies handle the right-hand-drive conversions and certifications to make them Australian street-legal. It is expected that the next-generation F-150 will be built as both left-hand and right-hand drive and will be officially imported into Australia.

Enthusiast favorites such as the Jeep Wrangler and Gladiator can also be readily be found. Those vehicles are sold by the manufacturer as right-hand-drive vehicles straight from the factory and have excited a passionate niche of the Australian market. The JK and JL have captured the hearts of a small but dedicated group of Down-
Under enthusiasts and have generated a strong demand for a wide range of interior, exterior and underhood products to upgrade the beloved vehicles. Managing Director and CEO FCA Australia Kevin Flynn was recently quoted in the media as saying that Chrysler is committed to right-hand-drive vehicles and that there is an effort to grow the number of Jeeps sold in the market to right a recent slide in sales.

Australia is a strong niche market regarding products for U.S. vehicles that include the iconic Ford Mustang. A full 25,854 right-hand drive pony cars have been sold since they went on the market in Australia in 2015. Ford has even teamed up with Australian-based Herrod Performance to produce the fast-selling R-Spec version of the Mustang. Ford has set up a small-scale production line in its Campbellfield facility (in the Melbourne area), staffed by Ford-trained Herrod Performance workers. The Mustang GT manual R-Spec version has an upgraded exhaust, springs, swaybar and supercharger added by Herrod. Following the overwhelming success of the Mustang, musclecar enthusiasts will be treated to the new eighth-generation Corvette Stingray (expected later this year or early 2022), which will be built as a right-hand-drive vehicle out of Chevrolet’s factory in Bowling Green, Kentucky. The right-hand-drive Mustang is also built in the United States.

While this article has focused on new-vehicle sales, SEMA members selling restoration products for classic cars or products for racing will also find extensive opportunities. “My guess is that they have more hot rodders in Australia per capita than we do at home in the United States,” said Classic Industries owner John McLeod, who has traveled to Australia with SEMA.

Said a representative from Comp Performance Group who participated on one of the SEMA Australia trips: “I was impressed with the enthusiasm and passion for high-
performance automobiles and racing that folks have in Australia. I knew the passion was there before heading over, but being there opened my eyes to just how big it is.”

SEMA hosts low-cost overseas trips to top global markets to foster export opportunities for SEMA members. Australia was added to the list of venues in 2016, with 60 companies having since traveled to Melbourne with SEMA to network with pre-vetted overseas buyers and to exhibit at the most important consumer automotive specialty show in the region. The next trip to Australia will be in the spring of 2023. Additional upcoming trips include the SEMA Middle East trip over March 22–29, 2022, with stops in Dubai, United Arab Emirates, and Riyadh, Saudi Arabia; and SEMA Nordic over August 24–28, 2022, to Stockholm, Sweden.

For more information on upcoming international programs, visit www.sema.org/international, or contact Linda Spencer at lindas@sema.org.

Wed, 12/01/2021 - 12:00

SEMA News—December 2021

BUSINESS

The Rise of the Overlanders

Who Are They and What Are They Searching For?

By Mike Imlay

They say it started in South Africa and Australia, spread rapidly through South America, and now has gripped North America. We’re talking, of course, about the overlanding phenomenon, an outdoor addiction that many aftermarket companies have become keenly aware of—so much so that the SEMA Show added an Overland Experience feature dedicated to the trend in 2019. But who exactly are these overlanders? What do they seek, and how is the industry discovering opportunities in helping them find it?

Overlan ding

Pop-up tents on 4x4 rigs like this one built by Dixie 4 Wheel Drive have become a ubiquitous hallmark of overlanding. However, the growing overland phenomenon goes far beyond camping and trail riding.

The fact is, while closely associated with the truck and off-road segment, overlanding is evolving into its own market space embracing a dynamic consumer mix. However, defining the phenomenon isn’t so easy—perhaps because it’s largely a state of mind for true enthusiasts.

“They identify as campers, they identify as adventure travelers, they identify as off-roaders, they identify as explorers, so really there’s a lot of different ways they see themselves,” said Lindsay Hubley, managing partner for Lodestone Events LLC, which presents the popular Overland Expo event series. “Overlanding is really a self-sufficient vehicle or adventure mode of travel where it’s all about the journey. At its real core, overlanding is about exploration.”

That exploration has historically been accomplished through dedicated off-
roading vehicles ranging from Land Rovers to 4WD trucks and Jeeps, but even that is changing, said Andrew Funk, president of Cap-it International, which operates an expanding franchise of truck-and-adventure accessory outlets throughout Western Canada.

“What this market has brought to us is new manufacturers and better-quality products,” Funk said. “There are new ‘glamping’ and creature comforts that are nice while you’re out in the bush off-roading, but it has really become more mainstream to where you’re sometimes putting tents on really small SUVs—and cars, for that matter. It’s becoming so mainstream now that your average consumer is seriously looking into it as an option.”

As a result, manufacturers and retailers have had to think beyond traditional camping and off-roading paradigms to fully engage overlanding consumers. Overlanders tend to see the serendipity of expeditioning as their goal and enjoy immersing themselves in the environments and cultures they encounter. Some enthusiasts even ship their vehicles to other continents for more exotic treks.

“It’s camping, but it’s a lifestyle, so you need bigger tires and a lift kit to get into some of the places you want to go,” Funk explained. “The solar technology that’s now available means you can carry more electronics, so you’re bringing fridges along with you. Rooftop tents are obviously great, but then you’ll need lighting as we come into fall, so it’s more than just camping equipment. It’s more about the journey to get there than it is about just sitting at the destination.”

However one defines the phenomenon, its popularity shot up during the 2020 pandemic.

“COVID put a massive focus on the ‘staycation,’ at least up here in the Pacific Northwest and British Columbia,” Funk said. “Everybody’s going camping—and as the campsites closed down, people started going deeper into the backwoods.”

“I think it’s blowing up quite a lot, especially recently,” agreed Patrick Heiner, a sales spokesperson for Dixie 4 Wheel Drive, which operates off-roading shops in both St. George and Moab, Utah. “Obviously, everyone’s had a lot more free time on their hands this last year, so they’re getting out a little farther than they generally used to on just a weekend trip. Now it’s full weeklong trips and hundreds of miles.”

According to Dixie 4 Wheel Drive General Manager Tara Thompson, the company’s overlanding customer demographic reflects a variety of backgrounds and needs.

Overalnding

The “van life,” made possible by conversions like this one done by the Van Speed Shop, is an important offshoot of the overlanding market. It screams “California” and echoes the “bohemian travel” culture of the ‘60s and ‘70s.

“I would say it’s a very broad customer base, because you do have that ‘just overnight’ guy who wants an easy pop-up tent, and then you have the guy who’s building a whole van to live in and actually travel across the country for a year or two,” Thompson said. “But it tends to be a younger crowd, because most of our overlanders like to explore. They still want to get out and hike, and most of it’s getting them to those areas to do that, so they tend to be younger to mid-40s, [with] probably 50s being the oldest that we usually help in our stores.”

Thompson added that newcomers to overlanding may start with some typical off-roading mods such as wheel, tire and suspension upgrades and maybe a rooftop tent, but whatever they buy, their purchasing decisions are deliberate and well-researched.

“One of the best parts about our two locations is that we get people who actually use their vehicles,” she said. “It’s a lot more fun to do the builds for people who understand what they’re putting on and actually use it. We have true enthusiast-lifestyle customers who are primarily down-to-earth people. They’re into a lot of outdoor hobbies, so most of them are off-roaders, hunters, fishers—anything outdoors-related they usually have on their hobby lists.”

Of course, large consumer events always offer direct insights into markets, and Overland Expo has positioned itself as a primary event series for do-it-yourself adventure-travel enthusiasts. All the regional Expos offer a high degree of interaction through hundreds of session-hours of classes for four-wheelers and adventure motorcyclists, along with demonstrations, a film festival and a huge exhibitor-vendor contingent representing travel equipment, camping gear, bikes, vehicles and services.

Overlanding

Headquartered in South Africa, SmartCap has found success in the North American market by offering truck caps and bed storage solutions—not to mention cooking and other gear—to consumers embracing a compact, adventuring lifestyle.

According to the Expo’s own market research, its demographics skew toward a solid base of high-earning professionals who travel frequently and spend the time and resources to learn the skills and acquire the equipment they need. Among age groups, 26% of the event’s audience falls between ages 25 to 44, and 28% between 45 to 54. By contrast, people aged 25 to 34 and 55 to 64 make up 15% and 20% of the Overland Expo audience, respectively.

Key activities enjoyed by these demographics include exploring (4%), photography and videography (5%), hunting and shooting (7%), fishing and fly fishing (15%), biking (22%) and hiking (26%).

“The interesting part about overlanding is that we’re seeing growth from all levels of the demographic spectrum, but what they’re buying is definitely trending differently,” Hubley said. “An older-demographic couple—probably higher up into their 50s and 60s—have more disposable income, so traditionally they’re looking at Sprinter Van conversions and some of the higher-end Unimog-type vehicles, Earth Roamers and so forth. Then the younger generation we’re seeing coming into the market is your Jeep Gladiator or Toyota 4Runner-type audience.”

Consequently, the overlanding phenomenon presents the automotive aftermarket with a vast array of crossover market opportunities, Hubley said. The emphasis with off-roading is often how one builds a vehicle to take on a trail, but overlanding is different, she explained.

“With a lot of [overlanders], the way they got into the sport was from the outdoor-recreation side,” Hubley observed. “They were maybe birdwatchers, mountain bikers or climbers interested in life off the grid during travel, so they sourced the off-road products needed to do that journey. What I would say to aftermarket manufacturers is that it’s not only a trend that’s here to stay but also developing an entirely new audience of buyers who maybe have never even thought about outfitting their vehicles for off-road travel.”

That means they’ll be turning to the aftermarket for solutions to tackling rough terrain, surviving and staying connected while off the grid for prolonged periods, and carrying and stowing gear for kayaking, backpacking, biking, cooking, sleeping and more. In fact, refrigerators, solar panels and generators, communications technologies and even showers are especially sought-after, both as freestanding purchases and as integrated parts of vehicle builds.

“It mostly depends on where they want to start,” Heiner said of consumers. “We have some who just want to start with the tents and basic weekend campout stuff. They don’t worry about suspensions and things like that. Some work the other way. They worry about off-road capability first and then start adding the overland accessories after they know that their vehicles are good and capable of getting them out farther.”

Retailers might also want to rethink how they brand their outlets and present products. This is a demographic that likes to visualize how products can enhance their odysseys. The opportunity to see, touch and experience products factors into purchase decisions, and spouses, family or friends can also influence choices.

“It’s a male-dominated industry, there’s no doubt about that,” Funk said. “But the style and the demographic that we’ve always been going after is based on the idea that a woman should be comfortable shopping at our store. It’s not a mechanic’s shop; it looks nice.”

He added that Cap-it underwent a rebranding in the early to mid-’00s that helped it better engage with the then-emerging overland sector, among other customers.

Given the sales opportunities, even OEMs are now tapping the aftermarket to develop accessory packages for overland-capable vehicles. A case in point is GMC’s Canyon AT4 Concept truck, which debuted at the recent Overland Expo Mountain West event held in late August 2021.

“We wanted to showcase the GMC Canyon with this concept and punctuate GMC’s commitment to premium, off-road capable vehicles. Consumer reaction to this concept’s design will help us further serve the growing market of buyers leading authentic outdoor lifestyles,” said Buick and GMC Global Vice President Duncan Aldred.

Among the build’s many features was a SmartCap EVOa truck cap. Headquartered in South Africa, SmartCap specializes in a broad range of truck bed products, that primarily center around their EVO range of truck caps and their system of accessories that seamlessly plug-and-play with the cap. As a part of that system, the company also offers a Kitchen-Bin that includes a camp-stove and other related outdoor-kitchen items.

According to SmartCap Vice President of Global Marketing Jason Ehrlich, “The EVOa can support more than 700 lbs. while delivering versatile storage and organization capabilities that overlanders look for when wanting to not just survive, but thrive in their outdoor adventures. Hunters, fishermen, tradesmen, photographers, people into overlanding—there are all sorts of ways people tend to use their trucks, and they’re taking our product and configuring a setup exactly as they need it,” said Ehrlich.

Overlanding

The Overland Expo has become a popular series of consumer-based events for adventure-travelers. Focusing on education, demonstrations, vendors and more, the Expo speaks to a wide-ranging market that has only grown since the recent pandemic.

Versatility is, in fact, a defining word for overlanders, since the way they chase their dreams can take on many distinct forms depending on geography and culture. A prime example can be found in Costa Mesa, California, where Van Speed Shop CEO Duran Morley is addressing another distinctive offshoot of the overland craze dubbed “the van life.” In the past several years, his shop has exploded doing high-end Mercedes-Benz Sprinter Van conversions. (The enterprise also operates The Van Mart, which specializes in affordable parts and accessories for van owners doing their own builds.)

“Maybe this is their exchange for a truck,” Morley said of his customers. “In Southern California, it’s become dad’s trade for a minivan. It’s a vehicle that can store things, bring the kids up from school, and go to the beach as a family getaway vehicle. We also have a lot of customers who use it during the week as a work truck that can fit ladders, construction gear and whatever. Then, on the weekend, they shift everything out, throw in a cabinet and a bed, and have a full-on conversion rig.”

For adventure travelers, the vans have become a popular alternative to the traditional 40-ft. RV. They boast kitchen setups, electronics and entertainment conveniences, along with space to spare for mountain bikes and snowboards.

“I want to give everybody the opportunity to explore and enjoy van life as much as I do,” Morley said.

He added that for him there are no “typical” customers. They could be young people in their 20s working nine-to-five jobs or making their way as YouTube influencers, or they could be thirtysomethings with families, or retirees looking to explore. He’s even built vans as less-expensive housing alternatives to college dorm rooms. The one distinction he sees is that truck-based overlanding customers tend to be individuals or couples, while his customer base tends toward bigger families with disposable income.

“We offer luxury conversions that are nice and definitely scream ‘California original lifestyle,’” he said.

If anything, Morley’s work underscores how wide-ranging overlanding can be, as well as the numerous ways every segment of the aftermarket—from manufacturers to retailers to builders—has rushed in to meet the expanding needs of a rapidly growing enthusiast base. But where will the phenomenon take the aftermarket as we turn the corner into 2022?

Overlannding

Cap-it International has long catered to overlanding customers, who tend toward experiential purchasing. They like to see, touch and imagine how products will work on their journeys, and listening to them is crucial to expanding retail sales.

“I think the industry has exploded,” Funk said. “I see a lot of small manufacturing shops—especially in the United States or North American-based—that have just grown out of nowhere in the last 12 months and are just doing phenomenal now. My complaint would be no different from the rest of the world—waiting for products to come out of China. The prices are going sky-high only because of freight and shortage of supply.

“The consumer will only put up with those price increases for so long. Everything will shift backward, and I think it’ll resettle them appropriately. But the encouraging thing is that I’m seeing more and more manufacturing coming back to North America. There are quality issues overseas, but not with the products we’ve been bringing in. We focus on the good-quality product, [and so] why not build local?”

In the end, Funk said, continued growth will depend as it always does on listening to the customer and accompanying them on their journey, wherever they may want to go.

Wed, 12/01/2021 - 11:35

SEMA News—December 2021

EDUCATION

How to Beware of Ransomware

Expert Tips to Hackproof Your Business

By Douglas McColloch

Companies in the 21st century enjoy a wide range of competitive advantages that were unavailable to previous generations of businesses. The use of the internet to automate ordering and billing, to manage inventory or to process payrolls can increase productivity, reduce waste and maximize efficiencies across departments.

Ransom

According to the FBI, the cost of ransomware attacks was $250 billion in 2020, with an average downtime of 19 days for the affected entities. As hackers’ tools grow more varied and sophisticated, expect that number to escalate in the coming years. Photo courtesy: Shutterstock

But all of that connectivity comes with its downsides, too—one of which is “ransomware,” which can be loosely defined as the practice of hacking into a company’s digital assets to “trap” the victim’s data by means of encryption. That can cause an irretrievable loss of assets—and even whole enterprise systems, depending on the size and scope of the hack—unless a ransom is paid, generally in an untraceable form of cryptocurrency such as Bitcoin.

The costs to businesses from ransomware are mounting. According to a recent study from the Federal Bureau of Investigation (FBI), ransomware costs were an estimated $250 billion in 2020, with an average downtime of 19 days for impacted companies.

In fact, the FBI study noted, a company’s downtime costs averaged 20 times more than the amount of ransom being extracted. An example of that occurred in 2019, when the municipal government of Baltimore, Maryland, was targeted by ransomware hackers. The amount of ransom the city paid—around $75,000—paled in comparison with the costs of the city’s downtime, which lasted more than a month at an expense of more than $18 million. And the threat is growing.

According to a paper published earlier this year by insurance giant Beazley Group, ransomware attacks increased 120% in 2019 over the previous year, with more than 60% of targets comprising small and medium-size businesses. According to the FBI, an attack occurs every 11 sec., so it’s clear that companies need to factor in the threats posed by ransomware when assessing the strength of their online data and security systems and make plans to fortify those potential targets against future attacks.

A recent SEMA Education webinar, “Ransomware—What SEMA Manufacturers, Retailers and WDs Can Do to Mitigate Threats,” aimed to demystify the subject, with a panel of industry experts providing guidance into best practices that can minimize if not eliminate the threat of a ransomware attack.

Identifying Modes of Attack

Nearly 90% of IT professionals and 75% of the owners of small- and medium-size businesses agree that cyber threats such as ransomware attacks represent a significant and growing risk, according to a 2021 Malware Report published by Cybersecurity Insiders. So while there’s near-unanimity on the nature of the threat, many business owners remain unaware of the source of the greatest—and most preventable—causes of cyber attacks.

  • Email hacks: “You’ve all heard of ‘phishing’ or ‘spear phishing’ or ‘business email compromise,’ but it’s really all the same thing,” said Bruce Grant, president and CEO of Estes Group, a managed IT company that works with mid-market businesses on building and strengthening their Enterprise Resource Planning systems. While other, more sophisticated forms of hacking have become more widely used in recent years, common email-compromising attempts still constitute more than 80% of malware attack vectors. While an email hack represents the most prevalent form of attack, it’s also one of the most preventable. Ways for businesses to minimize the chance of an email hack include implementing greater use of email filters and added authentication layers; regular changes of employee passwords and blocking reuse of previous passwords; and educating employees to identify and report suspicious emails to their company IT departments.
  • Fake domains: Another frequent means of entry used by hackers involves so-called “domain spoofing,” some form of which is used in up to 45% of all cyber attacks. It occurs when hackers use a counterfeit or “spoofed” web domain or email address to give the false impression of a legitimate company or individual. Generally, emails are the preferred mode of entry, but sometimes whole websites with slightly altered domain names are used. Even cybersecurity consulting companies aren’t immune from it. “Someone literally bought a similar domain to our company and tried to get access to some of our key employees through domain spoofing,” Grant said. Grant provided a little old-school advice here: “A few years ago, attacks were simple. There was a Nigerian prince trying to give you money, and you just didn’t click on that. But while the attacks have gotten much more sophisticated, the thinking is the same: ‘If you don’t trust it, don’t click on it.’”

Other Vulnerabilities

If email were the only attack vector hackers could exploit, the problem of ransomware could be greatly minimized with the simple fixes mentioned previously, but there are numerous ports of entry that hackers can exploit now, as Brad Feakes, Estes Group senior vice president, reminded the panel. The internet, for one, is a potential source of “infiltration dressed as information.”

  • Apps and e-commerce: A related source of infiltration via malware is in applications—especially the apps needed to run an e-commerce site. “One subject that doesn’t get as much press as it probably should is the idea of applications,” Feakes said. “You should think of every application or program that you use for business purposes as a potential threat. Installing each application has its own limitations and risks in ways in which it can be hacked, whether it’s web-based or whether it’s installed onto a device within your network. The integrating of core systems to those devices can be especially challenging. Everybody likes e-commerce, right? E-commerce is a really big thing in the automotive industry. Customers want an easier experience, but those e-commerce sites create new entry points to your network.”
  • IoT security challenges: Another factor that facilitates hacking is the interconnectivity of devices, which creates many portals of entry for would-be hostage takers. “We talk about the IoT or the ‘Internet of Things,’” Feakes explained. “This is the basic notion that we increasingly want to connect our devices. If you’re in an automotive industry, you have a bunch of different devices that might be serving a purpose functionally, and you want to connect to those that you can monitor and control them.” But he warned that those devices themselves become risk points. “I heard the other day about someone who got his network hacked from a refrigerator,” he said. “Whoever thought that you could get hacked from a refrigerator? But now, as refrigerators get smarter and people start connecting them to their networks, suddenly your fridge is a potential point of entry.”
  • Employee browsing habits: If that’s not enough, companies also need to consider what’s referred to as “BYOD,” or Bring Your Own Device, when implementing cyber-security policies. “You have employees coming to work and using their PCs or smartphones to contact customers, suppliers and other employees,” Feakes said. Employees surfing social-media sites such as Facebook and YouTube on company computers create another potential opening for hackers. Employees’ own smartphones can also be used as hacking devices if they are logged into their company email accounts via a VPN. “You can see how this overlap can create potential risks,” Feakes concluded.

Basic Hackproofing Tips

All of the panelists agreed that one essential ransom-proofing protocol is the frequent use of backups—particularly off-site, cloud-based backups.

“I was having dinner with this fellow the other day,” Feakes recalled. “He said, ‘We’ve been ransomed twice this year.’ I asked him, ‘How did it go?’ He said, ‘We have well-tested, off-site backups, so both times we got ransomed, and they told us the ransom amount, we brushed it off. We rolled back to the previous day before the attack took place and went back to business as usual.’ So the company felt some pain, since missing a day of business is never fun, but it was spared the challenges that other companies have—basically by having off-site backups in place.”

Another way to help prevent malware attacks is to set clearly defined company policies governing the use of the internet on company devices.

“Most people think of the internet now as a right and not a privilege,” said Daryl Sirota, Estes Group vice president of managed services. “I would argue that we might need to reverse that thinking. The internet is a privilege. Only folks who have been properly trained and have appropriate equipment are allowed to surf the internet. You arguably might say that unless your job is researching parts and policies—or watching YouTube videos on how to install a carburetor, for instance—you probably shouldn’t have users on the internet, because they’ll eventually find the stupidest things out there and treat them as fact.

Ransomware

To keep data safe and secure in the case of a ransomware hack, regular backups to a remote (i.e., cloud-based) server as well as periodic firewall and penetration tests are recommended for businesses. Photo courtesy: Shutterstock.com

“When COVID hit, there were 14 million domains registered that looked like COVID information sites. Then the bad guys started spamming people with emails that said, ‘Hey, you need more information on COVID? Click here and we’ll take you to a site that looks like Johns Hopkins.’ If you didn’t properly patch your workstation, you got hacked, and it was a bad day. While social media isn’t necessarily bad, it can be a vehicle for malware, so defining your company’s internet-use policy is step number one.”

On a related note, Sirota advised against employees who work remotely using their own devices to access their employers’ networks, instead opting for company-issued devices that have the necessary firewalls and security extensions installed.

“If you are letting employees work from home, buying a Chromebook and letting them use a company device at home is more secure,” he said.

Another technique to minimize hacking could be referred to as “securing your perimeter.”

“Most of you have Wi-Fi,” Sirota said. “How far does that Wi-Fi signal travel? Maybe there’s a guy with a laptop sitting in a car in your parking lot. He might be hacking your Wi-Fi, which is a perimeter of your network. Don’t assume that just because it’s got WPA encryption, it’s safe. That encryption is only as good as the password. What if your password is your company name?”

Companies that use guest networks also need to take care to set up the necessary security systems to keep their proprietary data secure.

“We’ve seen cases where the guest network is just an extension of a corporate network,” Sirota said. “Sure enough, if you’re on the guest network, you can get in on corporate resources. You want to make sure that there’s a very strong firewall between your guest network and your real network.”

Finally, for companies that have the wherewithal, using more than one source for their cybersecurity needs is advisable.

“By definition, heterogeneous systems are more resilient,” Sirota noted. “You can’t rely on just a single technology to protect your business. You can’t just say ‘I’ve got a firewall, so I’m good,’ because many firewalls are set up improperly or are less secure. So maybe you use one vendor for the firewall and you have a different vendor for the antivirus tool. Maybe use a different vendor for doing penetration tests. Try to see everything from an outside perspective, because having an ‘outside’ set of eyes is going to be really valuable in this way.

“If you have only one set of eyes looking at the whole thing, you’re likely to catch what I call the fox watching the hen house.”

QRAbout SEMA Education

Accessing SEMA’s industry-leading education is easier than ever. With dozens of live and on-demand offerings—and more debuting during the year—SEMA Virtual Education includes comprehensive presentations, insightful discussions, and short videos that teach, inform, inspire and entertain automotive specialty-equipment professionals. From builders and engineers to marketers and sales staff, participants will become more educated and prepared for success. To learn more, visit www.sema.org/virtual-education.

Wed, 12/01/2021 - 11:17

SEMA News—December 2021

INTERNET

Need Help With Online Reviews?

It’s a Buyer’s Market

By Joe Dysart

Businesses looking to quickly beef up the number of reviews that appear about them on the major review websites—as well as on their own digital properties—are in luck. There are currently dozens of service providers vying for a chance to significantly increase the number of positive reviews your business enjoys online.

Reviews

It’s a buyer’s market for businesses looking for help managing online reviews.

“Consumers have more power than ever before, and they aren’t afraid to use it,” said Joe Fuca, CEO of Reputation (https://reputation.com), a service provider that helps businesses manage and generate reviews in the digital marketplace. “Customer feedback management is no longer a nice-to-have technology. It is now a critical business necessity.”

As most businesses already know, online reviews can easily make or break your business, and they’re often seen as being as influential as word-of-mouth recommendations from friends, relatives and colleagues. Indeed, 94% of consumers say positive reviews make them more likely to use a business, according to a 2021 BrightLocal Study (www.brightlocal.com/research/local-consumer-review-survey).

Only 48% of consumers said that they would skip doing business with an organization that has less than a four-out-of-five-star average rating on a reviews website, according to the same study. Moreover, 79% of consumers said that they trust online reviews as much as a personal recommendation from a friend or family member, and 60% of consumers said that they made their decision about dealing with a business after reading mobile-friendly reviews on their smartphones or similar portable computing devices, according to BrightLocal.

Fortunately, the cost for getting help ensuring that your business ends up with a great “like” rating in the world of online reviews is reasonable. Starting at less than $50 a month, online-review service providers generally enable a business to monitor, manage and generate reviews online from a single dashboard. That can be a major timesaver for a business that is dealing with a few bad reviews and is looking for an efficient way to deal with the problem—or is simply looking to raise its profile when it comes to online reviews.

“Reviews play a key role in helping consumers to feel able to trust a business,” said Rosie Murphy, research and content manager for BrightLocal. “Companies with a poor review profile could be denying themselves a vast number of new leads without ever knowing that a consumer considered them.”

Again, with so many online-reviews service providers looking to do business with you, the good news is that you can look forward to a number of helpful and often extremely sophisticated solutions for maintaining and soliciting online reviews on even the most basic of online reviews platforms.

Key features to look for in any service provider offering to help manage and trigger online reviews for your business include the following:

Reviews That Publish on Your Own Website, too: Getting a slew of positive reviews on major review websites such as Google, Facebook and Yelp! is of course critically important, but so is the option to enable satisfied customers to post a glowing review of their experience with your company on your own website. After all, that’s where your business does a lot of its selling.

Auto-Posts to Major Review Sites Such as Google, Facebook and Yelp!: The best online review software packages enable you to solicit customer reviews for your own website and then go on to auto-post those same reviews on the major review websites—an extremely powerful, must-have feature.

Reviews That Post Easily: Actually posting a review using online review software sometimes requires too many clicks, points and sub-decisions. The best packages enable a customer to post a review with just a click or two after receiving an invitation to post.

Mobile Friendly: Given that most people live a significant part of their lives on their smartphones these days, any online-review service must work extremely easily on a smartphone.

Innovative Review Solicitation: While most review service providers can solicit your customers via email, others can also reach out to customers via text messaging to their smartphones, online chat and over social media. The more options for solicitation, the better.

Over-Solicitation Safeguards: Yes, every company loves getting great reviews, but review solicitation can go overboard if your business keeps hammering its customers for a review with relentless emails and the like. Even worse is when a customer leaves a glowing review and then is still hammered with requests to leave a review after the fact. Safeguards against over-solicitation are something you really want to nail down with your provider.

Tight Integration With Your Other Business Software: Gone are the days when online review services were a standalone option. These days, many services are bending over backward to ensure that their software seamlessly integrates with your customer relationship management software, content management software, office suites and even software that is specifically designed for your industry.

Customizable Reports: Most online review packages also come with predesigned reports and alert systems that you’ll come to rely on regularly. As you become more familiar with a package, you may want to be able to design your own custom reports. Fortunately, many packages offer that solution built in.

Monitoring of Competitor Reviews: Nearly as important as what’s being said about your business is what people are saying about your competitors. Some packages include that feature. It offers you powerful insights into online reviews that detail your competitors’ triumphs and stumbles.

Analytics to Track Customer Sentiment Over Time: A sophisticated offering, the ability to monitor and study overall customer sentiment over time—as gleaned from the reviews they post—can be a powerful customer service, marketing and planning tool for you.

A Deep Library of Video Tutorials: While not a must-have, a deep library of easy-to-understand video tutorials on how to get the most from an online review service can be a boon to a company looking to quickly train key personnel on how to work with the software platform.

Once you’ve put together a list of the key features you consider vital in any online review service you’d consider for your business, you’ll find that there are a number of websites that offer you hundreds of ratings and evaluations of these services, including:

Meanwhile, here’s a representative sampling of the top five online review service providers that have been reviewed by more than 100 users on software rater Capterra:

Swell (www.swellcx.com): Starts at $199 per month. Key feature: Enables your customer to leave a review with just one click.

Vendasta: (www.vendasta.com): Starts at $42 per month. Key feature: Offers online review generation and management as one of more than 250 business apps, so if you like the way they handle online reviews, you may like their solutions for other business processes.

NiceJob (https://get.nicejob.com): Starts at $75 per month. Key feature: NiceJob will create a website for your business with online reviews management and reviews solicitation built in.

Podium (www.podium.com): Call for pricing. Key feature: Enables you to easily solicit reviews for your business via mobile phone text messaging.

Reputation (www.reputation.com): Call for pricing. Key feature: Enables you to monitor and respond to customer feedback across hundreds of review websites using a single dashboard and using preconfigured response templates. Reputation also enables you to track consumer sentiments about your company over time using review analytics.

QRJoe Dysart is an internet speaker and business consultant based in Manhattan.

646-233-4089

joe@dysartnewsfeatures.com

www.dysartnewsfeatures.com

Wed, 12/01/2021 - 10:58

SEMA News—December 2021

INDUSTRY NEWS

Photos courtesy SpiedBilde, Brian Williams. Reuse or reproduction without the copyright holder’s consent is prohibited.

’23 GMC Canyon AT4
GMC

The upcoming ’23 GMC Canyon AT4 underwent high-altitude testing in Colorado. For the all-new ’23 model year, the AT4 trim looks more potent than that of the current truck. The model seen here is the four-door Crew Cab with a short-box setup. It features a high-clearance front bumper treatment, a set of black wheels wearing Goodyear Wrangler Territory AT tires, and what appears to be a suspension lift.

GMC Canyon

According to GM Authority, the ’23 Canyon will be offered with a single engine—GM’s 310hp turbo 2.7L four-cylinder, meaning that the 2.5L four and 3.6L six gassers and 2.8L diesel offered on the current Canyon will be going away.

 
’23 Range Rover Sport SVR
Range Rover

The next-generation Range Rover has been spied multiple times, and Land Rover is also working on the replacement of the Range Rover Sport.

At a first glance, you may not be able to tell the differences between the ’23 Range Rover Sport SVR and regular variants of the SUV due to the thick camouflage. However, vinyl stickers can’t hide the beefier brakes and quad exhaust pipes.

Range Rover

Like the normal ’23 Range Rover Sport, the SVR is said to be built on the Modular Longitudinal Architecture. The platform, shared with the bigger and more luxurious next-generation Range Rover, can accommodate internal-combustion, mild-hybrid, plug-in hybrid and even electric powertrains.

’22 Ford Expedition Timberline
Expedition
Here’s another look at the Expedition Timberline prototype. The refreshed ’22 model clearly shows the new headlight treatment along with several other features, including a unique grille treatment, a high-clearance front fascia, and orange recovery hooks. There’s also a set of black wheels wrapped in Goodyear Wrangler All-Terrain tires, along with a fixed running board. The rear bumper also gets the high-clearance treatment, much like the front end. Those elements are essentially identical to what we’re seeing on the Explorer Timberline, which Ford announced earlier this month.
Expedition

The Expedition will also receive a refresh alongside the new Timberline model; both are expected for the ’22 model year.

Wed, 12/01/2021 - 10:44

SEMA News—December 2021

INDUSTRY NEWS

Sharon CameronThe AAM Group named Sharon Cameron its new business analyst. Cameron most recently served as AAM’s product data specialist and will now focus on purchasing reports and predictions, product compliance reporting, and PRO Rebates tracking. Cameron is the third member of AAM’s vendor-relations team, including Vice President of Vendor Relations and Purchasing John DeBalso and Vendor Relations Manager Mark Franchetti. The group conducts regular reviews with distribution members, facilitates member-supplier conversations, holds monthly purchasing calls, and evaluates brands to identify growth areas.

P&E Distributors Inc. announced the hiring of Don Dolan as its new vice president of sales, responsible for managing overall sales functions, including wholesale B2B, retail B2C marketplace platforms, and its Tennessee Speed Sport retail store. Before joining P&E, Dolan spent his career in sales and marketing, most recently with Driver Industrial and the Covert Track Group.

Ryan SageFormula DRIFT announced that Vice President Ryan Sage will assume the role of president of Formula DRIFT Holdings LLC as Jim Liaw moves to his new position at Performance Racing Industry (PRI). Liaw will remain a Formula DRIFT board member, focusing on the company’s international and federation relationships, including the FIA Drifting Commission. Sage, who cofounded Formula DRIFT with Liaw, served as vice president since 2004.

Wrisco Industries, a manufacturer of prefinished aluminum sheets, anodized aluminum, steel coil and related components, was acquired by Wieland Metal Services, a copper and copper alloy specialist. Wrisco Industries was founded in 1916, is headquartered in Palm Beach Gardens, Florida, and operates four distribution centers out of Atlanta, Dallas, Chicago and Edison, New Jersey. The business will continue to operate under the Wrisco name after its integration into the Wieland Group.

NASCAR announced that John Ferguson was hired to lead human resources strategy for the sanctioning body as senior vice president and chief human resources officer. In that role, Ferguson will oversee NASCAR human resources and provide strategic leadership around talent acquisition, employee engagement and culture development. For nearly a decade, Ferguson served in HR roles at Monumental Sports & Entertainment in Washington, D.C., and, most recently, as vice president of People & Culture. Based in the Daytona Beach office in Florida, Ferguson will help develop HR strategies designed to support and engage employees across more than 20 offices and racetrack locations in the United States.

John Force RacingJohn Force Racing hired Ted Van Zelst as chief commercial officer. In his new role, Van Zelst will be responsible for creating new partnerships, enhancing business-to-business relationships with existing partners, and developing successful activation. Van Zelst joins John Force Racing with 25 years of experience, most recently serving as the president/CEO of Zeker Solutions, a consulting agency. He has also held senior leadership positions with NASCAR, the Detroit Pistons, WWE and the New York Islanders.

Kinderhook Industries LLC announced the sale of ProCare Collision to Classic Collision. Financial terms of the transaction were not disclosed. ProCare is a nationally recognized, state-of-the-art collision repair company that operates 45 auto body repair shops serving Austin, San Antonio and Houston, Texas. Kirkland & Ellis LLP served as legal counsel to ProCare, and Henson & Efron, P.A., provided legal counsel to Classic in the transaction.

Fuelab announced a new partnership with ASAP Trading USA—a sales and marketing agency with offices in San Diego, California, and Lima, Peru. Fuelab President and Founder Brian Paitz announced the news. ASAP Trading USA may now represent, promote and sell Fuelab products as its exclusive authorized sales representative for Mexico as well as Central and South America.

Driven Brands Holdings announced that Matt Meier is joining the company as EVP, chief digital and data officer. This newly created position will oversee the company’s digital and data strategies, working closely with IT and marketing to transform data into actionable business insights and leading the digital customer experience. Meier brings more than 25 years of experience across a variety of industries and disciplines within the IT, digital and data domains. He will report directly to CEO Jonathan Fitzpatrick.

Bob LeeRobert (Bob) Lee was appointed the new CEO of Automotive Technologies Continental North America on January 1, 2022. He succeeds Samir Salman, who will retire after serving more than 27 years in the industry. Lee also will remain president of Continental North America, with responsibility for leading customer, governmental and other external relationships across the region. Lee first joined Continental in 2014 as the president and CEO of Continental Automotive Korea, where he led overall operations in the country.

Asbury Automotive Group Inc. said that it will pay $3.2 billion to buy the Larry H. Miller Dealerships group, one of the largest privately owned dealership groups. The deal includes 54 new-vehicle dealerships, seven used-vehicle dealerships, 11 collision centers, and Total Care Auto. The Georgia-based retailer said that it will help to diversify the company’s western presence by entering six new states. Asbury said that the acquisition would add $5.7 billion to its annual revenues.

 

Wed, 12/01/2021 - 10:29

SEMA News—December 2021

INDUSTRY NEWS

Industry Indicators: COVID-19 Resurgence, Supply-Chain Issues Pose Challenges to Economic Recovery

The economic recovery continues along a bumpy path. The number of new hires slowed in the month of September, and the outlook for the labor market remains unclear in the coming months as pandemic-related benefits are phased out. Consumer spending remains strong, even as some of these government transfers wane.

Indicators

According to the latest “SEMA Industry Indicators” report, supply-chain disruptions and a summer resurgence of COVID-19 continued to affect many sectors of the economy.

Consumer sentiment fell precipitously in early August due in part to the resurgence of COVID-19 in certain parts of the country, and airlines recently reported reduced bookings for the month. Supply-chain disruptions and shortages continue to hamper many sectors of the economy. That is especially true for the auto sector. Through the first six months of the year, motor-vehicle assemblies were down 15% from 2019, while new-vehicle sales over the same period were flat. Meanwhile, prices reached an all-time high.

With the strong growth in income over the last year, consumers appear willing to accept higher prices for the time being, but how long that will last remains to be seen. All of that could change should the trajectory of COVID vary abruptly, but it looks like we are on a bumpy path forward for now.

Want to learn more about the economic factors shaping our industry? Download the new “SEMA Industry Indicators” report today at www.sema.org/research.

Jim LiawPRI Hires Jim Liaw as General Manager

Jim Liaw has joined Performance Racing Industry (PRI) as general manager, leading the staff and operations out of the organization’s office in Aliso Viejo, California. Having cofounded Formula Drift in 2003, Liaw introduced the sport of drifting to America and built what is now the top drifting series in the world.

Reporting to PRI President Dr. Jamie Meyer and working with the PRI management team, Liaw will direct and oversee activities related to the PRI Trade Show, PRI Membership, PRI Magazine, online content and promotions for all segments in the motorsports industry.

“We are thrilled to welcome Jim to the PRI team,” Meyer said. “He has a proven track record of success, and he knows and understands the motorsports industry. He has vision, leadership and passion, and he shares PRI’s goal to protect and grow the racing industry.”

Like many in the automotive industry, Liaw was an auto enthusiast before he was able to drive. After graduating from UCLA, he joined McMullen Argus Publishing (now Motor Trend) as a sales associate for Sport Compact Car magazine and later served as sales manager for one of the first-ever sport-compact drag-racing series, Import Drag Racing Circuit. As a pioneer and entrepreneur, Liaw finds trends, builds brands and cultivates new enthusiasts.

Liaw can be reached at jiml@performanceracing.com.

Registration Now Open for 2022 SEMA Middle East Development Program

Registration is now open for the 2022 SEMA Middle East Business Development Program, which takes place March 22–29, 2022. Participate in the first SEMA Middle East event to take place both in Dubai, United Arab Emirates (UAE), and Riyadh, Saudi Arabia. Attendees will meet with pre-vetted trade buyers from throughout the region and can self-certify for $1,200 in U.S. government grants to defray trip costs.

Middle East

Participants in the 2022 SEMA Middle East Business Development Program will have the opportunity to meet with pre-vetted buyers from throughout the region.

For those accepting the federal grant, trip fees begin at $4,600 and include all meals, hotel accommodations in Dubai and Riyadh, a turnkey booth at Custom Show Emirates, and airfare from the UAE to Saudi Arabia. Flights to and from the United States are not included. Additional funds may be available from your state, and SEMA can assist you in exploring grant opportunities.

Participants will:

  • Exhibit at the leading customizing show in the region—Custom Show Emirates—in a turnkey booth in the Dubai World Trade Center.
  • Attend seminars featuring top distributors.
  • Participate in official U.S. government briefings.
  • Tour specialty-equipment shops in Saudi Arabia and the UAE featuring performance, off-road and styling upgrades.
  • Attend networking receptions in both Dubai and Riyadh.

More information is available at www.sema.org/middleeast, or contact lindas@sema.org.

Wade KawasakiKawasaki Steps Down as President, CEO of Legendary Companies

Legendary Companies, which includes Coker Tire, Wheel Vintiques, Universal Vintage Tire, Phoenix Race Tires, Specialty Wheel, MOR, Vintage Wheel Works, PS Engineering, Roadster Wire Wheel and Paragon Corvette Reproductions, announced that Wade Kawasaki will step down from his role of President and CEO while remaining a partner in the business.

“After guiding Coker Tire through the acquisition process, I agreed to stay on as CEO for a three-year term to build the management team and add more companies to the portfolio,” Kawasaki said. “As that term draws to a close, I am excited to take some personal time and pursue new interests. It’s been a tremendous honor serving as CEO, and I know the company has a bright future. I’m also pleased to announce that we have asked my close friend and colleague Doug Evans to join the team as an Interim CEO while we begin a search process for the new CEO.”

Coker Tire and Wheel Vintiques were acquired by Irving Place Capital (IPC) in 2018, and Kawasaki helped to guide the newly formed Legendary Companies through a 2019 rebranding while overseeing the acquisitions of additional business entities. Kawasaki, a former Chairman of the SEMA Board of Directors and a 40-year industry veteran, will retain an ownership stake in the company and work with IPC to execute a transition plan.

Wed, 12/01/2021 - 10:18

SEMA News—December 2021

PEOPLE

BODMeet the 2021–2022 SEMA Board Of Directors

By Douglas McColloch

The Specialty Equipment Market Association (SEMA) is governed by a Board of Directors who volunteer their time to provide leadership and guidance to the organization. Board members are nominated and elected by the association’s membership at large. Directors serve a three-year term, while the chairman serves for two years immediately after completing a two-year term as chairman-elect. The current Board was inaugurated at the SEMA Board meeting held on July 31, 2021.

The Board underwent several personnel changes for 2021–2022. In May, James Lawrence, CEO of Power Automedia, assumed the chairmanship of the SEMA Board after having served a two-year term as chair-elect. He replaces Tim Martin, CEO of Aftermarket Advisors LLC, who, having concluded his term of office, now becomes the Board’s immediate past chairman and secretary. Kyle Fickler, the Board’s former treasurer, was voted chair-elect and will assume the role of chairman when James Lawrence’s term expires in 2023. Steve Matusek, founder and president of Aeromotive Inc., assumes the role of Treasurer effective November 1, 2021.

Additionally, Lindsay Hubley, managing partner for Lodestone Events LLC, Larry Montante, vice president of category management for Keystone Automotive Operations, and Brain Reese, CEO of T Sportline, were newly elected to the SEMA Board to serve three-year terms. Stepping down after completing their terms were Donnie Eatherly, president of P&E Distributors, Dan Kahn, president and CEO of Kahn Media, and Brian Lounsberry, senior adviser for FuelArmy.

“The SEMA Board of Directors represents the broad spectrum of our specialty-equipment industry,” said SEMA President and CEO Chris Kersting. “They reflect our SEMA-member businesses at large as they establish association priorities; oversee our many initiatives and programs; address important regulatory, technological and marketplace issues affecting our industry; and promote the overall health and success of our member companies. The COVID-19 era has posed unique challenges, but our Board members have spent countless hours shepherding the organization through tough times by making smart and sometimes difficult decisions. On behalf of SEMA, I wish to thank them for their volunteerism and dedication to our association.”

2021 Board of Directors

Chairman of the Board
James Lawrence
CEO, Power Automedia

Chairman-Elect
Kyle Fickler
Director of Sales and New Business Development, Driven Racing Oil

Immediate Past Chairman/Secretary
Tim Martin
CEO, Aftermarket Advisors LLC

Treasurer
Steve Matusek (not pictured)
Founder and President Aeromotive Inc.

Chris Douglas
CCO, Edelbrock Group

Lindsay Hubley
Managing Partner, Lodestone Events LLC

Larry Montante
Vice President of Category Management, Keystone Automotive Operations

Kim Pendergast
CEO, Magnuson Superchargers

Brian Reese
CEO, T Sportline

Kathryn Reinhardt
Director of Retail Marketing, 4WP Factory/Pro Comp/Rubicon Express/Smittybilt

Bunyan L. (Les) Rudd, CPMR
President, Bob Cook Sales

Ted Wentz III
CEO, Quadratec Inc.

Steve Whipple
Director of Private Label Sourcing, Jegs High Performance

Melanie White
President, Hellwig Products

Wed, 12/01/2021 - 10:01

SEMA News—December 2021

INTERNET

Google Analytics 4

With the Kinks Out, It’s Ripe for a Test Drive

By Joe Dysart

While many businesses took a wait-and-see approach when Google released a major upgrade to its analytics software last fall—Google Analytics 4—now is a good time to begin experimenting with the latest version. The free software offers businesses a powerful way to analyze and improve on how visitors are interacting with their websites. It has been put through its paces since its release, and any kinks with the code appear to have been worked out.

Analytics

The time is right to test drive the new—and powerful—Google Analytics 4.

The new Google Analytics 4 also represents a significant leap forward for businesses looking to understand and capitalize on how visitors are interacting with their web properties.

Google Analytics 4 “is the future of Google Analytics,” said Stephen Roda, analytics manager for Ivestis Digital (www.investisdigital.com), a digital marketing services provider. “It is a major update to Google Analytics and one that indicates a substantial change in how users are interacting and engaging with your brand across devices, platforms, content types and the various stages of the customer journey.”

Ryan Chase agreed. He is a senior analytics consultant for Blast Analytics & Marketing (www.blastanalytics.com), a digital marketing services provider.

“Flexibility, greatly improved scalability and modern business intelligence features make Google Analytics 4 a robust platform for deriving insights into user behavior and your business,” he said.

Understandably, brows often furrow when news breaks that a “must-have” upgrade to a popular software is released. Too often, such news is accompanied by a painful learning curve, numerous missteps, and lost time and money. With this update, however, Google has made it very easy to try Google Analytics 4 by enabling users to run the newest version of the software even as they continue to run the version they’re currently using.

Essentially, running the two versions in parallel takes little more than installing a snippet of code on your website to enable Google Analytics 4 to track behavior there, and the new snippet of code will not wreak havoc with the current code you already have there being used by your previous version of Google Analytics.

Ivestis Digital’s Roda said that running the two versions of the program in parallel will ensure that you’ll be able to run your day-to-day business with the earlier version of Analytics while you try the new features in Google Analytics 4.

“If you set up Google Analytics 4 now, you’ll have historical data at least back to now when the time comes to fully transition to Google Analytics 4,” said Joseph Stucker, SEM/SEO specialist for Altos Agency (https://altosagency.com), a digital marketing services provider.

Indeed, one of the drawbacks of switching to Google Analytics 4 without activating it months in advance is that you will not be able to migrate the data you’ve acquired using the previous version of the software. Instead, you’ll need to build a new history on your customers’ behaviors beginning the day you activate Google Analytics 4 for use on your web properties.

Probably one of the best reasons to migrate to the newest version is that Google Analytics 4 enables you to track what your customers are doing whether they’re interacting on your website or they’re shopping in your mobile app. That new focus—tracking what customers are doing on your digital property rather than tracking what customer devices are doing on your digital property—represents a major change for the software.

For example, with Google Analytics 4, you’ll know when a customer makes a purchase he or she has been considering and whether the purchase is made with a smartphone, a desktop computer or on a tablet. Armed with that knowledge, you’ll be able to update the way your advertising targets that customer moving forward, so instead of advertising the same product they’ve already purchased, for example, you can target them with accessories for that product or items that complement that product.

Another benefit to moving to Google Analytics 4 is the new software’s ability to track every single interaction your customer makes on your digital property more precisely. Those interactions (or “events,” as Google Analytics 4 characterizes them) are strung together to offer you an analysis of the entire “customer journey” a visitor engages in at your digital properties. That kind of insight will enable you to better determine what facets of your website or mobile app are working best for selling and what needs improvement.

Granted, such “journey tracking” is possible with the previous version of the software, but Google Analytics 4 enables you to track all of the events without requiring you to tweak the software or set additional tags to tracking specific events as often.

For example, with the previous version of the software, users were forced to tweak the program to monitor how a customer scrolls through your website using a mobile app. With Google Analytics 4, that customization is no longer required; it comes standard.

Moreover, businesses using the previous version of the software also needed to embed certain tweaks to monitor which videos customers are viewing on their websites or mobile apps. With Google Analytics 4, that tracking ability on a customer-by-
customer basis is already baked in.

Yet another new benefit Google Analytics 4 brings to your business is the ability to import data generated by other business programs into the software. That is an extremely powerful new capability, enabling your business to get a richer appreciation of how customers and visitors are interacting with your business using data that is simply beyond the sensors of the older version of the software.

Analytics

With Google Analytics 4, you’ll know when a customer makes a purchase he or she has been considering and whether the purchase is made with a smartphone, a desktop computer or on a tablet. Photo courtesy: IB Photography/Shutterstock.com

Still another major reason to give Google Analytics 4 a serious look is the software’s new artificial intelligence, which Google said will enable you to keep monitoring customers after third-party cookie tracking is phased out of the Google Chrome browser in 2022.

Other specific new features that Google Analytics 4 offers to your business include:

Surging Sales Reports: Google Analytics 4 can be easily programmed to detect a sudden surge in sales for specific products or services that your business offers, enabling you to be much more nimble to take advantage of such spikes.

Anticipated-Churn-Rate Reports: The new software can also be used detect which customers you’ll most likely be losing in the near future, enabling you to be more nimble in making changes that may help you retain those customers.

Customer Segment Reports: Google Analytics 4 is also designed to sniff out specific customer segments that show the most promise for revenue gains in coming months. Such reports offer your sales and marketing staff the ability to proactively custom tailor offers to those warm leads.

Analysis Hub Reports: This section of Google Analytics 4 enables you to create custom reports on customer journeys, interactions and the like. It also stores all the customized reports you’ve created in Google Analytics 4.

Home Reports: This report enables you to monitor the total number of users to your digital properties, any conversions you’ve made with those visitors, and any revenue generated by those interactions. It’s similar to reports that previous versions of the software have offered.

QRJoe Dysart is an internet speaker and business consultant based in Manhattan.

646-233-4089

joe@dysartnewsfeatures.com

www.dysartnewsfeatures.com