The customer has always been the mainstay of a successful retail business, yet many companies fail to impart good customer service training to their sales staff.
Customer service is not a strategy, it’s a way of life. That’s the key sentiment delivered by Robert Spector, author of The Nordstrom Way, during the recent SEMA Webinar, “The Nordstrom Way to Customer Service.
Partnering with GM and Hurst Performance Vehicles, SEMA will auction the first pre-production Hurst/Camaro two weeks prior to the 2009 SEMA Show, with all proceeds benefiting the SEMA Memorial Scholarship Fund.
SEMA member programs and services can help
you save money and make smarter business decisions. Learn how during this upcoming webinar.
Continuing its interviews with SEMA executives, SEMA News talks
with SEMA Trade Shows Director Gary Vigil to uncover what attendees can
expect from the 2009 SEMA Show, new Show programs introduced this year
and more. Read the article here.
SEMA’s Online Marketing Conference, scheduled a day before the 2009 SEMA Show opening, is a full-day program that will show you how to grow your business online.
Rob Chesney, vice president of eBay Motors, will lead a panel of experts to explore the future state of the industry, as
influenced by the Internet, at the 2009 SEMA Show.
News and updates from SEMA's councils and committees.
SEMA joined with a number of other associations in forming the “Permanent Estate Tax Relief Now Coalition," urging Congress to pass legislation which makes permanent the current exemption rate of $3.5 million/individual, or $7 million/couple.
As the healthcare debate continues, SEMA has urged lawmakers to pursue incremental reform, tackle the root causes of skyrocketing premiums, preserve the private market, and maintain fiscal responsibility.