Sun, 09/01/2013 - 10:29

SEMA News—September 2013

INTERNATIONAL
By Linda Spencer

Markets Broaden, Providing Opportunities

SEMA Programs for Global Exports

 

Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.
“The Middle East plays a big part in our international growth strategy, as does China and Brazil. It helps take the potential inconsistency out of the U.S. market and gives us a strong off-shoot to sell into the United Arab Emirates (UAE). Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.

  
Growing demand for U.S. products among the more than 95% of the world’s consumers who reside outside the country has resulted in a five-fold growth in American exports from 1985–2012, according to a Federal Reserve Bank report, and a record number of American companies are seeking to meet the demand. Yet for all that growth, the Small Business Administration reports that only 1% of small businesses are involved in exporting. And for those that are, 58% export to only one country and 83% to less than five markets.

There are huge benefits for companies that export. Diversifying the customer base can lead to an improved bottom line; companies that export are better positioned to ride out future U.S. economic downturns and can increase the firms’ overall competitiveness through access to new customers; exporting leads to new ways of doing business; and exports provide contact with new cultures.

The top markets for U.S. automotive specialty-equipment products have traditionally been nearby customers in Canada, the English-speaking markets of the United Kingdom, the rest of Europe, including Scandinavia, and strong markets in Australia and New Zealand. But the coverage is broadening.

U.S. manufacturers of specialty products have seen increasing demand from Brazil, Russia, India, China and South Africa (the so-called BRICS) as well as the Middle East. Growing local car culture, increasing interest in customizing, disposable income to personalize vehicles and a positive perception of U.S. brands fuels it all. American firms are growing their reach to the far corners of the world well beyond Europe, Canada and a few select other countries. The overall trade numbers reflect this shift.

According to a Federal Reserve report, the bulk of U.S. export goods “historically has been destined for developed countries, but the share of goods exported to developing countries has increased considerably since the ’80s. In 1985, the share of goods exported to developing countries was only about 29%. This share increased to 38% in 2007 and rose further to almost 45% in 2011.

Business outside the United States may seem daunting for companies seeking to begin selling where customers may speak different languages. However, SEMA has made it a priority to help members—both those new to exporting and those who want to grow this portion of their businesses—succeed overseas by providing resources and programs to help firms lay the groundwork for global expansion. This is the first of a two-part series highlighting SEMA’s international resources and programs at the SEMA Show and year-round. The association’s international programs are designed to assist members to address such hurdles as:

  • Lack of knowledge about the best international markets to target and the criteria to judge the options.
  • Unfamiliarity with which vehicles are on the road so that companies can identify the best markets for their products.
  • Lack of access to vehicles not sold in the United States but for which there is demand for products overseas.
  • The need to identify potential customers and the opportunities to meet with these buyers.
  • Lack of information on the laws/regulations regarding the sale of products in a target country.

Overseas Business Development Conferences

SEMA organizes business-development trips to “hot” emerging markets each year. They are designed to provide members with a low-cost, high-value way to explore new markets. Upcoming venues include China, the United Arab Emirates (UAE) and Russia. Taking part in these programs is an effective way for businesses to test markets, build brand awareness and set-up distribution networks. For those with distributors already in the selected country, the trips are an excellent time to gauge how these arrangements are working and let your customers know that you are there to support their efforts to market your products. SEMA identifies these markets by looking for three elements:

 

 Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.
SEMA, in partnership with the U.S. Department of Commerce, has created a program to bring to the United States vehicles popular outside the United States but not sold in this country. Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.

  
  • Enthusiasts interested in customizing.
  • Sufficient numbers of consumers with the financial means to purchase specialty products.
  • Receptive and forward-thinking governments looking to develop a pro-industry climate to grow the market while meeting safety and environmental concerns.

China

The annual SEMA China Business Development Tour is held each September, with the next trip taking place September 11–14. Activities include a booth at a major Beijing-based trade show, visits to specialty-equipment shops, briefings by U.S. government officials based in China and the opportunity to network with both buyers and fellow SEMA members in an informal setting. Costs include hotel, meals and an interpreter assigned to each company for two days. Qualifying trip participants can receive a $1,000 grant to help defray the costs of participating.

Sample agenda:

  • First Evening: Hotel check-in; U.S. Embassy briefing and dinner.
  • Day Two: Delegation breakfast; visit local retailers/installers (interpreters provided).
  • Day Three: Full day to meet with pre-vetted buyers from throughout the country (China) or region (Middle East). Each company is provided a booth and an interpreter. Networking events with the buyers provide additional opportunities to meet with potential customers.
  • Final Morning: Breakfast; departures for the United States.

United Arab Emirates

A similar program in the Middle East is scheduled for mid-March 2014. Participants at that event will visit specialty-equipment retailers and installers in Dubai; meet with pre-vetted buyers from the six Persian Gulf countries as well as buyers from Egypt, Lebanon and Jordan at a day-long event comprised of meetings and networking events; participate in a briefing and meet one-on-one with U.S. Embassy officials from throughout the Gulf region; and work with local buyers to create project vehicles featuring participants’ products. Qualifying trip participants can receive a $1,000 grant to help defray the cost of participating.

Russia

Russia is the next market to be added to the agenda, with an initial trip tentatively planned for late May 2014. Details will be available soon.

For complete details about SEMA’s international business-development programs or other global initiatives, visit here or contact SEMA Director of International and Government Relations Linda Spencer at lindas@sema.org.

Sun, 09/01/2013 - 10:29

SEMA News—September 2013

INTERNATIONAL
By Linda Spencer

Markets Broaden, Providing Opportunities

SEMA Programs for Global Exports

 

Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.
“The Middle East plays a big part in our international growth strategy, as does China and Brazil. It helps take the potential inconsistency out of the U.S. market and gives us a strong off-shoot to sell into the United Arab Emirates (UAE). Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.

  
Growing demand for U.S. products among the more than 95% of the world’s consumers who reside outside the country has resulted in a five-fold growth in American exports from 1985–2012, according to a Federal Reserve Bank report, and a record number of American companies are seeking to meet the demand. Yet for all that growth, the Small Business Administration reports that only 1% of small businesses are involved in exporting. And for those that are, 58% export to only one country and 83% to less than five markets.

There are huge benefits for companies that export. Diversifying the customer base can lead to an improved bottom line; companies that export are better positioned to ride out future U.S. economic downturns and can increase the firms’ overall competitiveness through access to new customers; exporting leads to new ways of doing business; and exports provide contact with new cultures.

The top markets for U.S. automotive specialty-equipment products have traditionally been nearby customers in Canada, the English-speaking markets of the United Kingdom, the rest of Europe, including Scandinavia, and strong markets in Australia and New Zealand. But the coverage is broadening.

U.S. manufacturers of specialty products have seen increasing demand from Brazil, Russia, India, China and South Africa (the so-called BRICS) as well as the Middle East. Growing local car culture, increasing interest in customizing, disposable income to personalize vehicles and a positive perception of U.S. brands fuels it all. American firms are growing their reach to the far corners of the world well beyond Europe, Canada and a few select other countries. The overall trade numbers reflect this shift.

According to a Federal Reserve report, the bulk of U.S. export goods “historically has been destined for developed countries, but the share of goods exported to developing countries has increased considerably since the ’80s. In 1985, the share of goods exported to developing countries was only about 29%. This share increased to 38% in 2007 and rose further to almost 45% in 2011.

Business outside the United States may seem daunting for companies seeking to begin selling where customers may speak different languages. However, SEMA has made it a priority to help members—both those new to exporting and those who want to grow this portion of their businesses—succeed overseas by providing resources and programs to help firms lay the groundwork for global expansion. This is the first of a two-part series highlighting SEMA’s international resources and programs at the SEMA Show and year-round. The association’s international programs are designed to assist members to address such hurdles as:

  • Lack of knowledge about the best international markets to target and the criteria to judge the options.
  • Unfamiliarity with which vehicles are on the road so that companies can identify the best markets for their products.
  • Lack of access to vehicles not sold in the United States but for which there is demand for products overseas.
  • The need to identify potential customers and the opportunities to meet with these buyers.
  • Lack of information on the laws/regulations regarding the sale of products in a target country.

Overseas Business Development Conferences

SEMA organizes business-development trips to “hot” emerging markets each year. They are designed to provide members with a low-cost, high-value way to explore new markets. Upcoming venues include China, the United Arab Emirates (UAE) and Russia. Taking part in these programs is an effective way for businesses to test markets, build brand awareness and set-up distribution networks. For those with distributors already in the selected country, the trips are an excellent time to gauge how these arrangements are working and let your customers know that you are there to support their efforts to market your products. SEMA identifies these markets by looking for three elements:

 

 Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.
SEMA, in partnership with the U.S. Department of Commerce, has created a program to bring to the United States vehicles popular outside the United States but not sold in this country. Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.

  
  • Enthusiasts interested in customizing.
  • Sufficient numbers of consumers with the financial means to purchase specialty products.
  • Receptive and forward-thinking governments looking to develop a pro-industry climate to grow the market while meeting safety and environmental concerns.

China

The annual SEMA China Business Development Tour is held each September, with the next trip taking place September 11–14. Activities include a booth at a major Beijing-based trade show, visits to specialty-equipment shops, briefings by U.S. government officials based in China and the opportunity to network with both buyers and fellow SEMA members in an informal setting. Costs include hotel, meals and an interpreter assigned to each company for two days. Qualifying trip participants can receive a $1,000 grant to help defray the costs of participating.

Sample agenda:

  • First Evening: Hotel check-in; U.S. Embassy briefing and dinner.
  • Day Two: Delegation breakfast; visit local retailers/installers (interpreters provided).
  • Day Three: Full day to meet with pre-vetted buyers from throughout the country (China) or region (Middle East). Each company is provided a booth and an interpreter. Networking events with the buyers provide additional opportunities to meet with potential customers.
  • Final Morning: Breakfast; departures for the United States.

United Arab Emirates

A similar program in the Middle East is scheduled for mid-March 2014. Participants at that event will visit specialty-equipment retailers and installers in Dubai; meet with pre-vetted buyers from the six Persian Gulf countries as well as buyers from Egypt, Lebanon and Jordan at a day-long event comprised of meetings and networking events; participate in a briefing and meet one-on-one with U.S. Embassy officials from throughout the Gulf region; and work with local buyers to create project vehicles featuring participants’ products. Qualifying trip participants can receive a $1,000 grant to help defray the cost of participating.

Russia

Russia is the next market to be added to the agenda, with an initial trip tentatively planned for late May 2014. Details will be available soon.

For complete details about SEMA’s international business-development programs or other global initiatives, visit here or contact SEMA Director of International and Government Relations Linda Spencer at lindas@sema.org.

Sun, 09/01/2013 - 10:29

SEMA News—September 2013

INTERNATIONAL
By Linda Spencer

Markets Broaden, Providing Opportunities

SEMA Programs for Global Exports

 

Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.
“The Middle East plays a big part in our international growth strategy, as does China and Brazil. It helps take the potential inconsistency out of the U.S. market and gives us a strong off-shoot to sell into the United Arab Emirates (UAE). Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.

  
Growing demand for U.S. products among the more than 95% of the world’s consumers who reside outside the country has resulted in a five-fold growth in American exports from 1985–2012, according to a Federal Reserve Bank report, and a record number of American companies are seeking to meet the demand. Yet for all that growth, the Small Business Administration reports that only 1% of small businesses are involved in exporting. And for those that are, 58% export to only one country and 83% to less than five markets.

There are huge benefits for companies that export. Diversifying the customer base can lead to an improved bottom line; companies that export are better positioned to ride out future U.S. economic downturns and can increase the firms’ overall competitiveness through access to new customers; exporting leads to new ways of doing business; and exports provide contact with new cultures.

The top markets for U.S. automotive specialty-equipment products have traditionally been nearby customers in Canada, the English-speaking markets of the United Kingdom, the rest of Europe, including Scandinavia, and strong markets in Australia and New Zealand. But the coverage is broadening.

U.S. manufacturers of specialty products have seen increasing demand from Brazil, Russia, India, China and South Africa (the so-called BRICS) as well as the Middle East. Growing local car culture, increasing interest in customizing, disposable income to personalize vehicles and a positive perception of U.S. brands fuels it all. American firms are growing their reach to the far corners of the world well beyond Europe, Canada and a few select other countries. The overall trade numbers reflect this shift.

According to a Federal Reserve report, the bulk of U.S. export goods “historically has been destined for developed countries, but the share of goods exported to developing countries has increased considerably since the ’80s. In 1985, the share of goods exported to developing countries was only about 29%. This share increased to 38% in 2007 and rose further to almost 45% in 2011.

Business outside the United States may seem daunting for companies seeking to begin selling where customers may speak different languages. However, SEMA has made it a priority to help members—both those new to exporting and those who want to grow this portion of their businesses—succeed overseas by providing resources and programs to help firms lay the groundwork for global expansion. This is the first of a two-part series highlighting SEMA’s international resources and programs at the SEMA Show and year-round. The association’s international programs are designed to assist members to address such hurdles as:

  • Lack of knowledge about the best international markets to target and the criteria to judge the options.
  • Unfamiliarity with which vehicles are on the road so that companies can identify the best markets for their products.
  • Lack of access to vehicles not sold in the United States but for which there is demand for products overseas.
  • The need to identify potential customers and the opportunities to meet with these buyers.
  • Lack of information on the laws/regulations regarding the sale of products in a target country.

Overseas Business Development Conferences

SEMA organizes business-development trips to “hot” emerging markets each year. They are designed to provide members with a low-cost, high-value way to explore new markets. Upcoming venues include China, the United Arab Emirates (UAE) and Russia. Taking part in these programs is an effective way for businesses to test markets, build brand awareness and set-up distribution networks. For those with distributors already in the selected country, the trips are an excellent time to gauge how these arrangements are working and let your customers know that you are there to support their efforts to market your products. SEMA identifies these markets by looking for three elements:

 

 Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.
SEMA, in partnership with the U.S. Department of Commerce, has created a program to bring to the United States vehicles popular outside the United States but not sold in this country. Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.

  
  • Enthusiasts interested in customizing.
  • Sufficient numbers of consumers with the financial means to purchase specialty products.
  • Receptive and forward-thinking governments looking to develop a pro-industry climate to grow the market while meeting safety and environmental concerns.

China

The annual SEMA China Business Development Tour is held each September, with the next trip taking place September 11–14. Activities include a booth at a major Beijing-based trade show, visits to specialty-equipment shops, briefings by U.S. government officials based in China and the opportunity to network with both buyers and fellow SEMA members in an informal setting. Costs include hotel, meals and an interpreter assigned to each company for two days. Qualifying trip participants can receive a $1,000 grant to help defray the costs of participating.

Sample agenda:

  • First Evening: Hotel check-in; U.S. Embassy briefing and dinner.
  • Day Two: Delegation breakfast; visit local retailers/installers (interpreters provided).
  • Day Three: Full day to meet with pre-vetted buyers from throughout the country (China) or region (Middle East). Each company is provided a booth and an interpreter. Networking events with the buyers provide additional opportunities to meet with potential customers.
  • Final Morning: Breakfast; departures for the United States.

United Arab Emirates

A similar program in the Middle East is scheduled for mid-March 2014. Participants at that event will visit specialty-equipment retailers and installers in Dubai; meet with pre-vetted buyers from the six Persian Gulf countries as well as buyers from Egypt, Lebanon and Jordan at a day-long event comprised of meetings and networking events; participate in a briefing and meet one-on-one with U.S. Embassy officials from throughout the Gulf region; and work with local buyers to create project vehicles featuring participants’ products. Qualifying trip participants can receive a $1,000 grant to help defray the cost of participating.

Russia

Russia is the next market to be added to the agenda, with an initial trip tentatively planned for late May 2014. Details will be available soon.

For complete details about SEMA’s international business-development programs or other global initiatives, visit here or contact SEMA Director of International and Government Relations Linda Spencer at lindas@sema.org.

Sun, 09/01/2013 - 10:29

SEMA News—September 2013

INTERNATIONAL
By Linda Spencer

Markets Broaden, Providing Opportunities

SEMA Programs for Global Exports

 

Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.
“The Middle East plays a big part in our international growth strategy, as does China and Brazil. It helps take the potential inconsistency out of the U.S. market and gives us a strong off-shoot to sell into the United Arab Emirates (UAE). Consumers there love the American brand and are passionate in displaying ‘Made in America.’ It sells in the UAE and throughout the Middle East. After multiple trips to the region, we see the UAE as the gateway to opening up sales opportunities in the Middle East,” said Rick Trudo, SCT Performance president (third from right) at a prior SEMA Middle East trip.

  
Growing demand for U.S. products among the more than 95% of the world’s consumers who reside outside the country has resulted in a five-fold growth in American exports from 1985–2012, according to a Federal Reserve Bank report, and a record number of American companies are seeking to meet the demand. Yet for all that growth, the Small Business Administration reports that only 1% of small businesses are involved in exporting. And for those that are, 58% export to only one country and 83% to less than five markets.

There are huge benefits for companies that export. Diversifying the customer base can lead to an improved bottom line; companies that export are better positioned to ride out future U.S. economic downturns and can increase the firms’ overall competitiveness through access to new customers; exporting leads to new ways of doing business; and exports provide contact with new cultures.

The top markets for U.S. automotive specialty-equipment products have traditionally been nearby customers in Canada, the English-speaking markets of the United Kingdom, the rest of Europe, including Scandinavia, and strong markets in Australia and New Zealand. But the coverage is broadening.

U.S. manufacturers of specialty products have seen increasing demand from Brazil, Russia, India, China and South Africa (the so-called BRICS) as well as the Middle East. Growing local car culture, increasing interest in customizing, disposable income to personalize vehicles and a positive perception of U.S. brands fuels it all. American firms are growing their reach to the far corners of the world well beyond Europe, Canada and a few select other countries. The overall trade numbers reflect this shift.

According to a Federal Reserve report, the bulk of U.S. export goods “historically has been destined for developed countries, but the share of goods exported to developing countries has increased considerably since the ’80s. In 1985, the share of goods exported to developing countries was only about 29%. This share increased to 38% in 2007 and rose further to almost 45% in 2011.

Business outside the United States may seem daunting for companies seeking to begin selling where customers may speak different languages. However, SEMA has made it a priority to help members—both those new to exporting and those who want to grow this portion of their businesses—succeed overseas by providing resources and programs to help firms lay the groundwork for global expansion. This is the first of a two-part series highlighting SEMA’s international resources and programs at the SEMA Show and year-round. The association’s international programs are designed to assist members to address such hurdles as:

  • Lack of knowledge about the best international markets to target and the criteria to judge the options.
  • Unfamiliarity with which vehicles are on the road so that companies can identify the best markets for their products.
  • Lack of access to vehicles not sold in the United States but for which there is demand for products overseas.
  • The need to identify potential customers and the opportunities to meet with these buyers.
  • Lack of information on the laws/regulations regarding the sale of products in a target country.

Overseas Business Development Conferences

SEMA organizes business-development trips to “hot” emerging markets each year. They are designed to provide members with a low-cost, high-value way to explore new markets. Upcoming venues include China, the United Arab Emirates (UAE) and Russia. Taking part in these programs is an effective way for businesses to test markets, build brand awareness and set-up distribution networks. For those with distributors already in the selected country, the trips are an excellent time to gauge how these arrangements are working and let your customers know that you are there to support their efforts to market your products. SEMA identifies these markets by looking for three elements:

 

 Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.
SEMA, in partnership with the U.S. Department of Commerce, has created a program to bring to the United States vehicles popular outside the United States but not sold in this country. Pictured here are SEMA members measuring the ’13 Ford Ranger T6. A ’12 Toyota HiLux is also available. Member manufacturers can measure the vehicle free of charge at SEMA headquarters.

  
  • Enthusiasts interested in customizing.
  • Sufficient numbers of consumers with the financial means to purchase specialty products.
  • Receptive and forward-thinking governments looking to develop a pro-industry climate to grow the market while meeting safety and environmental concerns.

China

The annual SEMA China Business Development Tour is held each September, with the next trip taking place September 11–14. Activities include a booth at a major Beijing-based trade show, visits to specialty-equipment shops, briefings by U.S. government officials based in China and the opportunity to network with both buyers and fellow SEMA members in an informal setting. Costs include hotel, meals and an interpreter assigned to each company for two days. Qualifying trip participants can receive a $1,000 grant to help defray the costs of participating.

Sample agenda:

  • First Evening: Hotel check-in; U.S. Embassy briefing and dinner.
  • Day Two: Delegation breakfast; visit local retailers/installers (interpreters provided).
  • Day Three: Full day to meet with pre-vetted buyers from throughout the country (China) or region (Middle East). Each company is provided a booth and an interpreter. Networking events with the buyers provide additional opportunities to meet with potential customers.
  • Final Morning: Breakfast; departures for the United States.

United Arab Emirates

A similar program in the Middle East is scheduled for mid-March 2014. Participants at that event will visit specialty-equipment retailers and installers in Dubai; meet with pre-vetted buyers from the six Persian Gulf countries as well as buyers from Egypt, Lebanon and Jordan at a day-long event comprised of meetings and networking events; participate in a briefing and meet one-on-one with U.S. Embassy officials from throughout the Gulf region; and work with local buyers to create project vehicles featuring participants’ products. Qualifying trip participants can receive a $1,000 grant to help defray the cost of participating.

Russia

Russia is the next market to be added to the agenda, with an initial trip tentatively planned for late May 2014. Details will be available soon.

For complete details about SEMA’s international business-development programs or other global initiatives, visit here or contact SEMA Director of International and Government Relations Linda Spencer at lindas@sema.org.

Sun, 09/01/2013 - 10:21

SEMA News—September 2013

INTERNET
By Joe Dysart

Mobile E-mail Marketing: Now, Too Critical to Ignore

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.E-mail marketers operating without significant, robust accommodations for mobile device users are leaving trunks of money at the table, according to two new reports on e-mail usage.

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.

It’s been a dramatic, quick upsurge: Only 20% of all e-mail was read on mobile devices just a year prior during Q3 and Q4 of 2011, according to Knotice. A similar statistic—43% of all e-mails being read on the same devices by the start of 2013—was reported in a study entitled “2013 Consumer Views of E-Mail Marketing,” which was released earlier this year by Bluehornet, an e-mail marketing services provider.

“The rate of increase in mobile open rates continues with consistent strength, which lends further evidence to the accelerating rate of mobile adoption,” the Knotice researchers said.

Not surprisingly, much of that mobile e-mail is read on Apple devices; a full 33% of all mobile e-mail is opened either on an iPhone or iPad, according to Knotice.

Mobile users are most likely to read e-mail on their devices at the start of the workday or right after dinner, Knotice said—although the researchers found that there has been an overall increase in e-mail being opened on mobile devices throughout the day.

Researchers also debunked an oft-repeated myth with their study: Overwhelmingly, mobile users do not use their smartphones and tablets to “preview” e-mails that they later read on their desktops or laptops. Instead e-mails get only one chance to make a good impression, and only 2% of e-mails opened on a mobile are re-read on more traditional devices later.

Interestingly, mobile users are still hesitant to engage in calls to action on their mobiles, such as invitations to click on links, buy products, send a reply e-mail, make a call or similar interactivity, the report said. So far, a majority of users still prefer to make those clicks on their laptops and desktops.

“We can attribute this to the fact that many e-mail marketers have yet to successfully optimize e-mail content to mobile users,” Knotice’s researchers said.

 

 Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.
Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.

  
Moreover, many mobile users are still hesitant to engage in commercial activity on mobile devices, which may require revealing credit-card info, banking info or other critical, personal identifiers. Compared to desktops and laptops, which are often guarded by firewalls and Internet security software, mobile devices often have much less protection from hackers.

One takeaway is certain from both studies: Marketers who take pains to ensure that their e-mails are easily readable and easy to work with on mobile devices stand to reap substantially greater profits. Specifically, here are some recommended best practices drawn from Bluehornet’s study:

Design for Mobile: There are scores of mobile e-mail design tips you can find on the web with the keyphrase “mobile e-mail design best practices.” Generally speaking, it’s a good idea to use images in your marketing e-mails that can scale according to screen size. You’ll also want to feature crisp, terse copy and large fonts. And you should feature large buttons that people can tap on to interact with your e-mail.

Offer Discounts: If possible, offer a discount as a way for a mobile user—or any user, for that matter—to sign up for your e-mail marketing list. Bluehornet found that 84% of respondents signed up for e-mail marketing lists when they were lured with the promise of discounts.

Implement “Text to Join”: You can make it easier for mobile users to sign up for your e-mail lists by including a text-to-join option in the e-mails you send to them.

Ask Permission: Many companies believe that it’s perfectly okay to add a customer to their e-mail lists as long as they’ve sold a good or service to that person. Trouble is, consumers don’t agree. A full 75% surveyed said that simply doing business with them did not equal permission to begin pummeling them with marketing e-mails. “Sentiment remains strong against the practice of sending promotional e-mails to consumers who haven’t specifically signed up for a brand’s e-mail program,” Bluehornet’s researchers said.

Don’t Pester: While it’s tempting to continually inform your customers what a great brand you’re offering, send too many self-congratulatory missives to customers phones and you could be off the hook. The number-one reason consumers unsubscribed from marketing e-mail lists was because they received too many e-mails from a company. The second most common reason for ditching an e-mail communiqué: The e-mails received from the company seemed irrelevant.

Make E-mails Social-Media Friendly: Including links to your Facebook, Twitter, YouTube and other presences is a good idea when marketing by e-mail in any medium. Bluehornet found that 33% of those surveyed posted at least some of what they found in marketing e-mails to one or more social networks. So making it easier for them to post what they find in your e-mail only makes sense.

Consider GPS-Sensitive E-mails: Service providers such as Foursquare (www.foursquare.com) are able to add location-based sensitivity to marketing e-mails. With Foursquare, for example, you can automatically send e-mails featuring discounts and special offers to the mobile phones of Foursquare members passing by your company store. The same service can also be used to quickly spike new subscribers while you’re at a trade show. A company might give away a free iPhone to a lucky person passing by its booth at a random time, for example. To enter, showgoers would simply need to sign-up for the company’s Foursquare program via the mobile device—a sign-up that would include their e-mail address.

Knotice’s researchers concluded: “If your brand has not yet reached the tipping point in mobile e-mail engagement, it will soon. How your e-mail subscribers view and consume e-mail has fundamentally changed. Every marketer will have to embrace the mobile-majority audience or risk continued declines in click and conversion metrics.”

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
For more information:
646-233-4089
joe@joedysart.com
www.joedysart.com.

Sun, 09/01/2013 - 10:21

SEMA News—September 2013

INTERNET
By Joe Dysart

Mobile E-mail Marketing: Now, Too Critical to Ignore

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.E-mail marketers operating without significant, robust accommodations for mobile device users are leaving trunks of money at the table, according to two new reports on e-mail usage.

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.

It’s been a dramatic, quick upsurge: Only 20% of all e-mail was read on mobile devices just a year prior during Q3 and Q4 of 2011, according to Knotice. A similar statistic—43% of all e-mails being read on the same devices by the start of 2013—was reported in a study entitled “2013 Consumer Views of E-Mail Marketing,” which was released earlier this year by Bluehornet, an e-mail marketing services provider.

“The rate of increase in mobile open rates continues with consistent strength, which lends further evidence to the accelerating rate of mobile adoption,” the Knotice researchers said.

Not surprisingly, much of that mobile e-mail is read on Apple devices; a full 33% of all mobile e-mail is opened either on an iPhone or iPad, according to Knotice.

Mobile users are most likely to read e-mail on their devices at the start of the workday or right after dinner, Knotice said—although the researchers found that there has been an overall increase in e-mail being opened on mobile devices throughout the day.

Researchers also debunked an oft-repeated myth with their study: Overwhelmingly, mobile users do not use their smartphones and tablets to “preview” e-mails that they later read on their desktops or laptops. Instead e-mails get only one chance to make a good impression, and only 2% of e-mails opened on a mobile are re-read on more traditional devices later.

Interestingly, mobile users are still hesitant to engage in calls to action on their mobiles, such as invitations to click on links, buy products, send a reply e-mail, make a call or similar interactivity, the report said. So far, a majority of users still prefer to make those clicks on their laptops and desktops.

“We can attribute this to the fact that many e-mail marketers have yet to successfully optimize e-mail content to mobile users,” Knotice’s researchers said.

 

 Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.
Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.

  
Moreover, many mobile users are still hesitant to engage in commercial activity on mobile devices, which may require revealing credit-card info, banking info or other critical, personal identifiers. Compared to desktops and laptops, which are often guarded by firewalls and Internet security software, mobile devices often have much less protection from hackers.

One takeaway is certain from both studies: Marketers who take pains to ensure that their e-mails are easily readable and easy to work with on mobile devices stand to reap substantially greater profits. Specifically, here are some recommended best practices drawn from Bluehornet’s study:

Design for Mobile: There are scores of mobile e-mail design tips you can find on the web with the keyphrase “mobile e-mail design best practices.” Generally speaking, it’s a good idea to use images in your marketing e-mails that can scale according to screen size. You’ll also want to feature crisp, terse copy and large fonts. And you should feature large buttons that people can tap on to interact with your e-mail.

Offer Discounts: If possible, offer a discount as a way for a mobile user—or any user, for that matter—to sign up for your e-mail marketing list. Bluehornet found that 84% of respondents signed up for e-mail marketing lists when they were lured with the promise of discounts.

Implement “Text to Join”: You can make it easier for mobile users to sign up for your e-mail lists by including a text-to-join option in the e-mails you send to them.

Ask Permission: Many companies believe that it’s perfectly okay to add a customer to their e-mail lists as long as they’ve sold a good or service to that person. Trouble is, consumers don’t agree. A full 75% surveyed said that simply doing business with them did not equal permission to begin pummeling them with marketing e-mails. “Sentiment remains strong against the practice of sending promotional e-mails to consumers who haven’t specifically signed up for a brand’s e-mail program,” Bluehornet’s researchers said.

Don’t Pester: While it’s tempting to continually inform your customers what a great brand you’re offering, send too many self-congratulatory missives to customers phones and you could be off the hook. The number-one reason consumers unsubscribed from marketing e-mail lists was because they received too many e-mails from a company. The second most common reason for ditching an e-mail communiqué: The e-mails received from the company seemed irrelevant.

Make E-mails Social-Media Friendly: Including links to your Facebook, Twitter, YouTube and other presences is a good idea when marketing by e-mail in any medium. Bluehornet found that 33% of those surveyed posted at least some of what they found in marketing e-mails to one or more social networks. So making it easier for them to post what they find in your e-mail only makes sense.

Consider GPS-Sensitive E-mails: Service providers such as Foursquare (www.foursquare.com) are able to add location-based sensitivity to marketing e-mails. With Foursquare, for example, you can automatically send e-mails featuring discounts and special offers to the mobile phones of Foursquare members passing by your company store. The same service can also be used to quickly spike new subscribers while you’re at a trade show. A company might give away a free iPhone to a lucky person passing by its booth at a random time, for example. To enter, showgoers would simply need to sign-up for the company’s Foursquare program via the mobile device—a sign-up that would include their e-mail address.

Knotice’s researchers concluded: “If your brand has not yet reached the tipping point in mobile e-mail engagement, it will soon. How your e-mail subscribers view and consume e-mail has fundamentally changed. Every marketer will have to embrace the mobile-majority audience or risk continued declines in click and conversion metrics.”

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
For more information:
646-233-4089
joe@joedysart.com
www.joedysart.com.

Sun, 09/01/2013 - 10:21

SEMA News—September 2013

INTERNET
By Joe Dysart

Mobile E-mail Marketing: Now, Too Critical to Ignore

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.E-mail marketers operating without significant, robust accommodations for mobile device users are leaving trunks of money at the table, according to two new reports on e-mail usage.

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.

It’s been a dramatic, quick upsurge: Only 20% of all e-mail was read on mobile devices just a year prior during Q3 and Q4 of 2011, according to Knotice. A similar statistic—43% of all e-mails being read on the same devices by the start of 2013—was reported in a study entitled “2013 Consumer Views of E-Mail Marketing,” which was released earlier this year by Bluehornet, an e-mail marketing services provider.

“The rate of increase in mobile open rates continues with consistent strength, which lends further evidence to the accelerating rate of mobile adoption,” the Knotice researchers said.

Not surprisingly, much of that mobile e-mail is read on Apple devices; a full 33% of all mobile e-mail is opened either on an iPhone or iPad, according to Knotice.

Mobile users are most likely to read e-mail on their devices at the start of the workday or right after dinner, Knotice said—although the researchers found that there has been an overall increase in e-mail being opened on mobile devices throughout the day.

Researchers also debunked an oft-repeated myth with their study: Overwhelmingly, mobile users do not use their smartphones and tablets to “preview” e-mails that they later read on their desktops or laptops. Instead e-mails get only one chance to make a good impression, and only 2% of e-mails opened on a mobile are re-read on more traditional devices later.

Interestingly, mobile users are still hesitant to engage in calls to action on their mobiles, such as invitations to click on links, buy products, send a reply e-mail, make a call or similar interactivity, the report said. So far, a majority of users still prefer to make those clicks on their laptops and desktops.

“We can attribute this to the fact that many e-mail marketers have yet to successfully optimize e-mail content to mobile users,” Knotice’s researchers said.

 

 Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.
Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.

  
Moreover, many mobile users are still hesitant to engage in commercial activity on mobile devices, which may require revealing credit-card info, banking info or other critical, personal identifiers. Compared to desktops and laptops, which are often guarded by firewalls and Internet security software, mobile devices often have much less protection from hackers.

One takeaway is certain from both studies: Marketers who take pains to ensure that their e-mails are easily readable and easy to work with on mobile devices stand to reap substantially greater profits. Specifically, here are some recommended best practices drawn from Bluehornet’s study:

Design for Mobile: There are scores of mobile e-mail design tips you can find on the web with the keyphrase “mobile e-mail design best practices.” Generally speaking, it’s a good idea to use images in your marketing e-mails that can scale according to screen size. You’ll also want to feature crisp, terse copy and large fonts. And you should feature large buttons that people can tap on to interact with your e-mail.

Offer Discounts: If possible, offer a discount as a way for a mobile user—or any user, for that matter—to sign up for your e-mail marketing list. Bluehornet found that 84% of respondents signed up for e-mail marketing lists when they were lured with the promise of discounts.

Implement “Text to Join”: You can make it easier for mobile users to sign up for your e-mail lists by including a text-to-join option in the e-mails you send to them.

Ask Permission: Many companies believe that it’s perfectly okay to add a customer to their e-mail lists as long as they’ve sold a good or service to that person. Trouble is, consumers don’t agree. A full 75% surveyed said that simply doing business with them did not equal permission to begin pummeling them with marketing e-mails. “Sentiment remains strong against the practice of sending promotional e-mails to consumers who haven’t specifically signed up for a brand’s e-mail program,” Bluehornet’s researchers said.

Don’t Pester: While it’s tempting to continually inform your customers what a great brand you’re offering, send too many self-congratulatory missives to customers phones and you could be off the hook. The number-one reason consumers unsubscribed from marketing e-mail lists was because they received too many e-mails from a company. The second most common reason for ditching an e-mail communiqué: The e-mails received from the company seemed irrelevant.

Make E-mails Social-Media Friendly: Including links to your Facebook, Twitter, YouTube and other presences is a good idea when marketing by e-mail in any medium. Bluehornet found that 33% of those surveyed posted at least some of what they found in marketing e-mails to one or more social networks. So making it easier for them to post what they find in your e-mail only makes sense.

Consider GPS-Sensitive E-mails: Service providers such as Foursquare (www.foursquare.com) are able to add location-based sensitivity to marketing e-mails. With Foursquare, for example, you can automatically send e-mails featuring discounts and special offers to the mobile phones of Foursquare members passing by your company store. The same service can also be used to quickly spike new subscribers while you’re at a trade show. A company might give away a free iPhone to a lucky person passing by its booth at a random time, for example. To enter, showgoers would simply need to sign-up for the company’s Foursquare program via the mobile device—a sign-up that would include their e-mail address.

Knotice’s researchers concluded: “If your brand has not yet reached the tipping point in mobile e-mail engagement, it will soon. How your e-mail subscribers view and consume e-mail has fundamentally changed. Every marketer will have to embrace the mobile-majority audience or risk continued declines in click and conversion metrics.”

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
For more information:
646-233-4089
joe@joedysart.com
www.joedysart.com.

Sun, 09/01/2013 - 10:21

SEMA News—September 2013

INTERNET
By Joe Dysart

Mobile E-mail Marketing: Now, Too Critical to Ignore

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.E-mail marketers operating without significant, robust accommodations for mobile device users are leaving trunks of money at the table, according to two new reports on e-mail usage.

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.

It’s been a dramatic, quick upsurge: Only 20% of all e-mail was read on mobile devices just a year prior during Q3 and Q4 of 2011, according to Knotice. A similar statistic—43% of all e-mails being read on the same devices by the start of 2013—was reported in a study entitled “2013 Consumer Views of E-Mail Marketing,” which was released earlier this year by Bluehornet, an e-mail marketing services provider.

“The rate of increase in mobile open rates continues with consistent strength, which lends further evidence to the accelerating rate of mobile adoption,” the Knotice researchers said.

Not surprisingly, much of that mobile e-mail is read on Apple devices; a full 33% of all mobile e-mail is opened either on an iPhone or iPad, according to Knotice.

Mobile users are most likely to read e-mail on their devices at the start of the workday or right after dinner, Knotice said—although the researchers found that there has been an overall increase in e-mail being opened on mobile devices throughout the day.

Researchers also debunked an oft-repeated myth with their study: Overwhelmingly, mobile users do not use their smartphones and tablets to “preview” e-mails that they later read on their desktops or laptops. Instead e-mails get only one chance to make a good impression, and only 2% of e-mails opened on a mobile are re-read on more traditional devices later.

Interestingly, mobile users are still hesitant to engage in calls to action on their mobiles, such as invitations to click on links, buy products, send a reply e-mail, make a call or similar interactivity, the report said. So far, a majority of users still prefer to make those clicks on their laptops and desktops.

“We can attribute this to the fact that many e-mail marketers have yet to successfully optimize e-mail content to mobile users,” Knotice’s researchers said.

 

 Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.
Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.

  
Moreover, many mobile users are still hesitant to engage in commercial activity on mobile devices, which may require revealing credit-card info, banking info or other critical, personal identifiers. Compared to desktops and laptops, which are often guarded by firewalls and Internet security software, mobile devices often have much less protection from hackers.

One takeaway is certain from both studies: Marketers who take pains to ensure that their e-mails are easily readable and easy to work with on mobile devices stand to reap substantially greater profits. Specifically, here are some recommended best practices drawn from Bluehornet’s study:

Design for Mobile: There are scores of mobile e-mail design tips you can find on the web with the keyphrase “mobile e-mail design best practices.” Generally speaking, it’s a good idea to use images in your marketing e-mails that can scale according to screen size. You’ll also want to feature crisp, terse copy and large fonts. And you should feature large buttons that people can tap on to interact with your e-mail.

Offer Discounts: If possible, offer a discount as a way for a mobile user—or any user, for that matter—to sign up for your e-mail marketing list. Bluehornet found that 84% of respondents signed up for e-mail marketing lists when they were lured with the promise of discounts.

Implement “Text to Join”: You can make it easier for mobile users to sign up for your e-mail lists by including a text-to-join option in the e-mails you send to them.

Ask Permission: Many companies believe that it’s perfectly okay to add a customer to their e-mail lists as long as they’ve sold a good or service to that person. Trouble is, consumers don’t agree. A full 75% surveyed said that simply doing business with them did not equal permission to begin pummeling them with marketing e-mails. “Sentiment remains strong against the practice of sending promotional e-mails to consumers who haven’t specifically signed up for a brand’s e-mail program,” Bluehornet’s researchers said.

Don’t Pester: While it’s tempting to continually inform your customers what a great brand you’re offering, send too many self-congratulatory missives to customers phones and you could be off the hook. The number-one reason consumers unsubscribed from marketing e-mail lists was because they received too many e-mails from a company. The second most common reason for ditching an e-mail communiqué: The e-mails received from the company seemed irrelevant.

Make E-mails Social-Media Friendly: Including links to your Facebook, Twitter, YouTube and other presences is a good idea when marketing by e-mail in any medium. Bluehornet found that 33% of those surveyed posted at least some of what they found in marketing e-mails to one or more social networks. So making it easier for them to post what they find in your e-mail only makes sense.

Consider GPS-Sensitive E-mails: Service providers such as Foursquare (www.foursquare.com) are able to add location-based sensitivity to marketing e-mails. With Foursquare, for example, you can automatically send e-mails featuring discounts and special offers to the mobile phones of Foursquare members passing by your company store. The same service can also be used to quickly spike new subscribers while you’re at a trade show. A company might give away a free iPhone to a lucky person passing by its booth at a random time, for example. To enter, showgoers would simply need to sign-up for the company’s Foursquare program via the mobile device—a sign-up that would include their e-mail address.

Knotice’s researchers concluded: “If your brand has not yet reached the tipping point in mobile e-mail engagement, it will soon. How your e-mail subscribers view and consume e-mail has fundamentally changed. Every marketer will have to embrace the mobile-majority audience or risk continued declines in click and conversion metrics.”

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
For more information:
646-233-4089
joe@joedysart.com
www.joedysart.com.

Sun, 09/01/2013 - 10:21

SEMA News—September 2013

INTERNET
By Joe Dysart

Mobile E-mail Marketing: Now, Too Critical to Ignore

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.E-mail marketers operating without significant, robust accommodations for mobile device users are leaving trunks of money at the table, according to two new reports on e-mail usage.

A full 41% of all e-mail is now read on mobile devices—smartphones and tablets—and that’s a spike in preference that will continue to rise for the foreseeable future, according to the “Mobile E-Mail Opens Report, 2nd Half 2012,” released by Knotice, a marketing firm.

It’s been a dramatic, quick upsurge: Only 20% of all e-mail was read on mobile devices just a year prior during Q3 and Q4 of 2011, according to Knotice. A similar statistic—43% of all e-mails being read on the same devices by the start of 2013—was reported in a study entitled “2013 Consumer Views of E-Mail Marketing,” which was released earlier this year by Bluehornet, an e-mail marketing services provider.

“The rate of increase in mobile open rates continues with consistent strength, which lends further evidence to the accelerating rate of mobile adoption,” the Knotice researchers said.

Not surprisingly, much of that mobile e-mail is read on Apple devices; a full 33% of all mobile e-mail is opened either on an iPhone or iPad, according to Knotice.

Mobile users are most likely to read e-mail on their devices at the start of the workday or right after dinner, Knotice said—although the researchers found that there has been an overall increase in e-mail being opened on mobile devices throughout the day.

Researchers also debunked an oft-repeated myth with their study: Overwhelmingly, mobile users do not use their smartphones and tablets to “preview” e-mails that they later read on their desktops or laptops. Instead e-mails get only one chance to make a good impression, and only 2% of e-mails opened on a mobile are re-read on more traditional devices later.

Interestingly, mobile users are still hesitant to engage in calls to action on their mobiles, such as invitations to click on links, buy products, send a reply e-mail, make a call or similar interactivity, the report said. So far, a majority of users still prefer to make those clicks on their laptops and desktops.

“We can attribute this to the fact that many e-mail marketers have yet to successfully optimize e-mail content to mobile users,” Knotice’s researchers said.

 

 Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.
Tami Reller, Microsoft chief marketing officer, is helping to orchestrate mobile’s rising popularity with Surface, the company’s new touch-screen tablet.

  
Moreover, many mobile users are still hesitant to engage in commercial activity on mobile devices, which may require revealing credit-card info, banking info or other critical, personal identifiers. Compared to desktops and laptops, which are often guarded by firewalls and Internet security software, mobile devices often have much less protection from hackers.

One takeaway is certain from both studies: Marketers who take pains to ensure that their e-mails are easily readable and easy to work with on mobile devices stand to reap substantially greater profits. Specifically, here are some recommended best practices drawn from Bluehornet’s study:

Design for Mobile: There are scores of mobile e-mail design tips you can find on the web with the keyphrase “mobile e-mail design best practices.” Generally speaking, it’s a good idea to use images in your marketing e-mails that can scale according to screen size. You’ll also want to feature crisp, terse copy and large fonts. And you should feature large buttons that people can tap on to interact with your e-mail.

Offer Discounts: If possible, offer a discount as a way for a mobile user—or any user, for that matter—to sign up for your e-mail marketing list. Bluehornet found that 84% of respondents signed up for e-mail marketing lists when they were lured with the promise of discounts.

Implement “Text to Join”: You can make it easier for mobile users to sign up for your e-mail lists by including a text-to-join option in the e-mails you send to them.

Ask Permission: Many companies believe that it’s perfectly okay to add a customer to their e-mail lists as long as they’ve sold a good or service to that person. Trouble is, consumers don’t agree. A full 75% surveyed said that simply doing business with them did not equal permission to begin pummeling them with marketing e-mails. “Sentiment remains strong against the practice of sending promotional e-mails to consumers who haven’t specifically signed up for a brand’s e-mail program,” Bluehornet’s researchers said.

Don’t Pester: While it’s tempting to continually inform your customers what a great brand you’re offering, send too many self-congratulatory missives to customers phones and you could be off the hook. The number-one reason consumers unsubscribed from marketing e-mail lists was because they received too many e-mails from a company. The second most common reason for ditching an e-mail communiqué: The e-mails received from the company seemed irrelevant.

Make E-mails Social-Media Friendly: Including links to your Facebook, Twitter, YouTube and other presences is a good idea when marketing by e-mail in any medium. Bluehornet found that 33% of those surveyed posted at least some of what they found in marketing e-mails to one or more social networks. So making it easier for them to post what they find in your e-mail only makes sense.

Consider GPS-Sensitive E-mails: Service providers such as Foursquare (www.foursquare.com) are able to add location-based sensitivity to marketing e-mails. With Foursquare, for example, you can automatically send e-mails featuring discounts and special offers to the mobile phones of Foursquare members passing by your company store. The same service can also be used to quickly spike new subscribers while you’re at a trade show. A company might give away a free iPhone to a lucky person passing by its booth at a random time, for example. To enter, showgoers would simply need to sign-up for the company’s Foursquare program via the mobile device—a sign-up that would include their e-mail address.

Knotice’s researchers concluded: “If your brand has not yet reached the tipping point in mobile e-mail engagement, it will soon. How your e-mail subscribers view and consume e-mail has fundamentally changed. Every marketer will have to embrace the mobile-majority audience or risk continued declines in click and conversion metrics.”

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
For more information:
646-233-4089
joe@joedysart.com
www.joedysart.com.

Sun, 09/01/2013 - 10:07

SEMA News—September 2013

RESEARCH
By Steve Campbell

2013 SEMA Annual Market Study Preview

Current Report Details Slow But Steady Industry Improvement

2013 SEMA Annual Market Things are looking up. That’s the overall impression cast by the just-released 2013 SEMA Annual Market Report. The new study provides a composite view of the automotive specialty-equipment industry and new-vehicle sales, and is packed with information and background that businesspeople from all market segments will want to access. The study is available now and can be downloaded here.

The report’s major findings include a return of growth for the industry overall. The street-performance niche continues to drive the rebound with a 15.3% year-over-year increase, but the light-truck niche also experienced the first growth in four years with a 1% increase in sales. The appearance and accessories segments are growing based largely on mobile electronics, even though interior and exterior appearance accessories sales continue to lag. And overall industry sales climbed 4.4% from 2011 to 2012 to reach $31.32 billion. That is an increase of more than $3 billion from the low point in 2009 during the Great Recession.

“The specialty-equipment market includes parts and accessories that are manufactured, sold and distributed for cars, light trucks and other passenger vehicles (motorcycles, ATVs, UTVs, boats, etc.),” the report says. “These products are designed to customize or enhance the performance, handling or appearance of new or used vehicles. The market does not, however, include direct repair or replacement parts intended to replicate factory specs (except in the case of restoration parts for older vehicles). The specialty-equipment market is often described as the parts you want rather than those you need. Some examples of products that fall into the specialty-equipment market include exhaust kits, suspension kits, custom wheels, stereo systems and engine modifications to increase horsepower.”

The report tracks two broad types of sub-groups within the automotive specialty-equipment market: three product segments and nine market niches. Product segments are groups of products that serve similar functions and are generally added for comparable purposes. The three segments defined by SEMA include accessory and appearance products; performance products; and wheels, tires and suspension. Vehicle types, how they are used and applicable components define the market niches, each of which may be outfitted with products from the three product segments. The nine niches defined by SEMA are:

  • Street Performance
  • Compact Performance
  • Light Truck
  • Restyling
  • Restoration
  • Off-Road
  • Street Rod and Custom
  • Racing
  • Other

In some cases, inclusion in a niche may require a determination of the nature of the vehicle’s use. For instance, light trucks outfitted for the street and those used in off-road settings serve different purposes, so product design and use may determine which category a given vehicle is assigned to. Establishing the definitions may also involve how specific products are used and where they are sold. For example, products designed for the trail—even if they are used on-road—are designated as being part of the off-road market. To clarify the definitions, the report details the criteria and types of vehicles that are assigned to each niche as well as how the wide varieties of components are grouped into the segments.

 

Both income and consumption are on the mend after big drops in 2009. The fact that consumption growth remains higher than income advances may signal that consumers are anticipating better times.
Both income and consumption are on the mend after big drops in 2009. The fact that consumption growth remains higher than income advances may signal that consumers are anticipating better times.

  
The 2013 SEMA Annual Market Report is itself divided into six chapters, starting with a section on the definitions just described and then progressing through an overview of the specialty-equipment market, specifics about product sales, details about each niche’s effectiveness and makeup, a market update for the first quarter of 2013, and concluding with information about new-vehicle sales and registrations.

As noted, the news is positive in virtually every segment and niche, with total sales increasing to well over $31 billion for the industry as a whole. The percentage of product sales increases ranges from 2.7% for wheels, tires and suspension and 4.9% for accessory and appearance products to 5.7% for performance products. The niches likewise show increases across the board, with the street-performance niche showing the greatest gains at a 15.3% sales increase during the reporting period. Even the street rod and custom niche improved 5.2% year over year (and, it should be noted, was one of the few niches in the industry that maintained relatively steady sales throughout the recession).

The report breaks out sales data in a variety of ways, allowing businesspeople to look at sales of specific product groupings within the segments over the course of a six-year period as well as the volume share of various outlets within the distribution channels. It provides details of where consumers most often make purchases not only in the overall marketplace, but also with detailed analyses of consumer purchase patterns within each niche.

The report also provides detailed data about where consumers do their pre-shopping research. Not surprisingly, the Internet is an increasingly popular venue for product searches, while chain auto parts stores are the number-one location for actual purchases for most buyers.

 

The automobile industry continued its recovery in 2012 with a third-consecutive increase in vehicle sales of 13%. Similar to the previous year, the specialty-equipment industry also posted an increase above overall gross domestic product.
The automobile industry continued its recovery in 2012 with a third-consecutive increase in vehicle sales of 13%. Similar to the previous year, the specialty-equipment industry also posted an increase above overall gross domestic product.

  
The detailed examination of the various niches begins with an overview of how sales have progressed over the past 12 years. The most striking items in the charted sales are the precipitous decline in the light-truck niche at the beginning of the recession and the pronounced increase in street-performance product sales during the same period. The researchers attribute the latter to an increased interest in sports cars and modern musclecars, and they also point out that the truck market had not only leveled off, but had even begun a rally in 2012.

The increases in the sales of street-performance products run the gamut, with all three product segments showing nearly identical growth curves. Street performance by itself accounts for more than $7 billion of the industry’s total sales. Meanwhile, the compact-performance niche—which includes domestic as well as imported small vehicles—also posted gains year over year. The category boasted $5.04 billion in total sales, with the lion’s share coming from accessory and appearance products.

The report shows that the accessory and appearance product segment took the greatest hit in the light-truck niche. While product sales in all three segments declined, the accessory and appearance graph most closely mirrors the niche’s overall losses during the recession. The niche was hit with a double whammy when gas and diesel prices escalated during the past few years, further decimating what may be the niche most sensitive to fuel concerns.

The good news as the recovery takes hold is that new light-truck sales continued the upward trend that began in 2010. The report points out that the Ford F-Series is still the top-selling vehicle, followed by the Chevrolet Silverado.

The off-road niche, which is also composed of mainly light trucks, weathered the recession far better. Its overall sales aren’t nearly on par with those of the light-truck niche, but it maintained good sales in its major product segment, wheels, tires and suspension, and is now back to sales levels comparable to those just prior to the beginning of the economic downturn.

 

The data contained in the 2013 SEMA Annual Market Report provide insights into where sales fluctuated and where consumers sought products in addition to industry and economic trends that show the health of the automotive specialty-equipment market.
The data contained in the 2013 SEMA Annual Market Report provide insights into where sales fluctuated and where consumers sought products in addition to industry and economic trends that show the health of the automotive specialty-equipment market.

  
 

Accessory and appearance products are most affected by changes in discretionary income, which resulted in a large drop in 2008 and 2009. As the economy has stabilized, the accessory segment has fallen back in line with the more enthusiast-driven segments of performance products and wheels, tires and suspension.
Accessory and appearance products are most affected by changes in discretionary income, which resulted in a large drop in 2008 and 2009. As the economy has stabilized, the accessory segment has fallen back in line with the more enthusiast-driven segments of performance products and wheels, tires and suspension. 

The restyling niche came through the recession years fairly well, even though the report shows its sales numbers are dominated by accessory and appearance products and suffered to a degree. Unlike other niches, in which performance motivations play a larger role in product sales, consumers in the restyling niche seem to have been more willing to personalize their vehicles.

The restoration numbers tabulated in the report also show improvement, and while the niche hasn’t reached pre-recession levels due to accessory and appearance product sales declines, its sales in the other two segments have strengthened. The somewhat related street rod and custom niche, on the other hand, has shown steady incremental growth throughout the 12-year period that is reviewed in the niche sections of the report. The hobbyists who inhabit this niche have traditionally been older and more established, and their resources may not have been depleted to the same degree as those of other consumers.

The report also shows the racing niche rebounding after a slight decline in 2011. In fact, it is at its highest sales level in the entire period covered by the report. Not surprisingly, performance products far outstrip accessory and appearance parts in
that category.

The update on the first quarter of 2013 continues the upbeat news. That section of the 2013 SEMA Annual Market Report shows the third consecutive increase in new-vehicle sales, up 13% over the previous year, and it shows the automotive specialty-equipment industry outstripping overall gross domestic product increases.

“Unemployment continues to be a sore spot for the economy,” the report says, “though the rate has steadily decreased from the 2009 high. The unemployment rates in the United States have been declining overall the past few years and are forecast to continue to decline steadily through the next several years. Though the rate isn’t expected to quickly drop back to 2007 levels, economists are becoming more optimistic about improvements.”

The report points out that both income and consumption suffered big drops in 2009 but says that current figures seem to indicate that consumers are anticipating further improvements. One positive indicator is that the SEMA Show has experienced steady growth since 2009. “In 2012, the SEMA Show had its highest attendance ever,” the report says, “and 2013 is estimated to be even bigger.”

The update section contains further details from the SEMA Show regarding the New Products Showcase (which tallied a total of 1,929 unique entries in 2012) as well as information about the most recent Consumer Demand Index and the SEMA Financial Benchmarking Program. Those indicators are designed to provide SEMA members with comparative data about consumer buying intentions and comparisons between business operations.

 

The automobile industry continued its recovery in 2012 with a third-consecutive increase in vehicle sales of 13%. Similar to the previous year, the specialty-equipment industry also posted an increase above overall gross domestic product.
Increased interest in sports cars and musclecars has driven growth in the street-performance niche, now the largest niche in terms of sales volume. The light-truck niche stabilized in 2012, and light-truck parts sales showed an increase for the first time since the recession.

  
The final section of the report delves into new-vehicle sales, covering not only general trends but also diving more deeply into specific make and model trends over the past five years. “Of the top 30 sales leaders,” the report says, “those that experienced the greatest sales increases compared to 2011 were likely to be either small or midsize cars. The vehicle in the top 30 that experienced the most growth was the Kia Optima [with a 80.2% increase in sales over 2011].”

The report shows that total car sales in 2012 increased about 18.9% compared with the previous year, while light-truck sales increased 8%. But there were declines in the sales of larger vehicles, including cars, CUVs, SUVs as well as small CUVs and small pickups, while midsize cars and luxury CUVs experienced the greatest growth in 2012 at 23.5% and 22.5% respectively.

SEMA conducts research on the automotive specialty-equipment market as a benefit to its members. Such projects are designed to help members understand sales trends, consumer needs and the influence of economic and auto industry changes. The majority of SEMA market research reports are available for download to SEMA members at  without charge.

SEMA’s market research department compiled this report using a multitude of sources. Telephone interviews, mailed questionnaires, Internet questionnaires and parallel research was conducted by Lang Marketing Resources, and the SEMA team mined the association’s consumer segmentation study to determine the buying habits of 3,000 specialty-equipment product buyers who each spent more than $100 per year on automotive accessories and modifications. Additional information on new-vehicle sales was collected from the Ward’s Auto website, and Experian provided information about vehicles registrations through the 2012 calendar year. In addition, the U.S. Census Bureau, the Federal Reserve, the Bureau of Economic Analysis and the U.S. Energy Information Administration provided data on national economic trends.

“Think of the 2013 SEMA Annual Market Report as a starting point for the information that SEMA can provide to help your business,” said Gavin Knapp, senior manager of market research for the association. “We encourage you to take advantage of its findings as well as all of the research reports available on the SEMA website, www.sema.org/research.”