Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale suffers and your company is at risk.

Robert Spector, author of "The Nordstrom Way," will show you how to create loyal customers and keep them coming back during his webinar presentation on September 9, 10:00 a.m.–11:00 a.m. (PDT).

Spector's insight to customer service—gained through exclusive input from Nordstrom management and the company's high-level sales people—will guide your organization to new heights in customer service excellence. You and your staff will leave this session with real-world action items that can be put to use right away.

What: "The Nordstrom Way to Customer Service"
When: Wednesday, September 9
Presenter: Robert Spector

Register for the September 9 webinar.

SEMA's Webinar Program: The SEMA webinar program brings the world-class business seminars featured during the SEMA Show right to your desktop. Different business-building sessions are constantly added to the program, offering members the latest insight and practices from today’s leading speakers.

All SEMA webinars are conducted live and are open to all employees of SEMA-member companies free of charge. To participate, all you need is a computer with Internet access and a telephone. All previous SEMA webinars are available for download. Learn more about SEMA webinars and view upcoming presentations.

Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale suffers and your company is at risk.

Robert Spector, author of "The Nordstrom Way," will show you how to create loyal customers and keep them coming back during his webinar presentation on September 9, 10:00 a.m.–11:00 a.m. (PDT).

Spector's insight to customer service—gained through exclusive input from Nordstrom management and the company's high-level sales people—will guide your organization to new heights in customer service excellence. You and your staff will leave this session with real-world action items that can be put to use right away.

What: "The Nordstrom Way to Customer Service"
When: Wednesday, September 9
Presenter: Robert Spector

Register for the September 9 webinar.

SEMA's Webinar Program: The SEMA webinar program brings the world-class business seminars featured during the SEMA Show right to your desktop. Different business-building sessions are constantly added to the program, offering members the latest insight and practices from today’s leading speakers.

All SEMA webinars are conducted live and are open to all employees of SEMA-member companies free of charge. To participate, all you need is a computer with Internet access and a telephone. All previous SEMA webinars are available for download. Learn more about SEMA webinars and view upcoming presentations.

Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale suffers and your company is at risk.

Robert Spector, author of "The Nordstrom Way," will show you how to create loyal customers and keep them coming back during his webinar presentation on September 9, 10:00 a.m.–11:00 a.m. (PDT).

Spector's insight to customer service—gained through exclusive input from Nordstrom management and the company's high-level sales people—will guide your organization to new heights in customer service excellence. You and your staff will leave this session with real-world action items that can be put to use right away.

What: "The Nordstrom Way to Customer Service"
When: Wednesday, September 9
Presenter: Robert Spector

Register for the September 9 webinar.

SEMA's Webinar Program: The SEMA webinar program brings the world-class business seminars featured during the SEMA Show right to your desktop. Different business-building sessions are constantly added to the program, offering members the latest insight and practices from today’s leading speakers.

All SEMA webinars are conducted live and are open to all employees of SEMA-member companies free of charge. To participate, all you need is a computer with Internet access and a telephone. All previous SEMA webinars are available for download. Learn more about SEMA webinars and view upcoming presentations.

Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale suffers and your company is at risk.

Robert Spector, author of "The Nordstrom Way," will show you how to create loyal customers and keep them coming back during his webinar presentation on September 9, 10:00 a.m.–11:00 a.m. (PDT).

Spector's insight to customer service—gained through exclusive input from Nordstrom management and the company's high-level sales people—will guide your organization to new heights in customer service excellence. You and your staff will leave this session with real-world action items that can be put to use right away.

What: "The Nordstrom Way to Customer Service"
When: Wednesday, September 9
Presenter: Robert Spector

Register for the September 9 webinar.

SEMA's Webinar Program: The SEMA webinar program brings the world-class business seminars featured during the SEMA Show right to your desktop. Different business-building sessions are constantly added to the program, offering members the latest insight and practices from today’s leading speakers.

All SEMA webinars are conducted live and are open to all employees of SEMA-member companies free of charge. To participate, all you need is a computer with Internet access and a telephone. All previous SEMA webinars are available for download. Learn more about SEMA webinars and view upcoming presentations.

Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale suffers and your company is at risk.

Robert Spector, author of "The Nordstrom Way," will show you how to create loyal customers and keep them coming back during his webinar presentation on September 9, 10:00 a.m.–11:00 a.m. (PDT).

Spector's insight to customer service—gained through exclusive input from Nordstrom management and the company's high-level sales people—will guide your organization to new heights in customer service excellence. You and your staff will leave this session with real-world action items that can be put to use right away.

What: "The Nordstrom Way to Customer Service"
When: Wednesday, September 9
Presenter: Robert Spector

Register for the September 9 webinar.

SEMA's Webinar Program: The SEMA webinar program brings the world-class business seminars featured during the SEMA Show right to your desktop. Different business-building sessions are constantly added to the program, offering members the latest insight and practices from today’s leading speakers.

All SEMA webinars are conducted live and are open to all employees of SEMA-member companies free of charge. To participate, all you need is a computer with Internet access and a telephone. All previous SEMA webinars are available for download. Learn more about SEMA webinars and view upcoming presentations.

Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale suffers and your company is at risk.

Robert Spector, author of "The Nordstrom Way," will show you how to create loyal customers and keep them coming back during his webinar presentation on September 9, 10:00 a.m.–11:00 a.m. (PDT).

Spector's insight to customer service—gained through exclusive input from Nordstrom management and the company's high-level sales people—will guide your organization to new heights in customer service excellence. You and your staff will leave this session with real-world action items that can be put to use right away.

What: "The Nordstrom Way to Customer Service"
When: Wednesday, September 9
Presenter: Robert Spector

Register for the September 9 webinar.

SEMA's Webinar Program: The SEMA webinar program brings the world-class business seminars featured during the SEMA Show right to your desktop. Different business-building sessions are constantly added to the program, offering members the latest insight and practices from today’s leading speakers.

All SEMA webinars are conducted live and are open to all employees of SEMA-member companies free of charge. To participate, all you need is a computer with Internet access and a telephone. All previous SEMA webinars are available for download. Learn more about SEMA webinars and view upcoming presentations.

The SEMA Show's New Product Showcase is the best place to see the latest innovations from both industry icons and newbies.

For more than 40 years, the SEMA Show has provided a forum for specialty-equipment innovation. From iconic brands to first-time exhibitors, the industry chooses the SEMA Show to highlight its latest products and technology. And no place is better to witness this industry movement than in the New Products Showcase.

The New Products Showcase at the SEMA Show displays the best from both established names and newcomers. Of the 540 exhibitors with new products in last year’s Showcase, 121 were first-time SEMA Show exhibitors. And of those first-timers, nine companies went home with a coveted new product award.

Retailers, installers and warehouse distributors showed the most interest in the 164 products entered by first-timers, electronically scanning their products for more information nearly 3,500 times—about 15 percent of the total new product scans at the 2008 Show.

“Being at the SEMA Show allows us the opportunity to be in front of the world, as far as the automotive aftermarket is concerned,” says Todd Arey, president and CEO of E3 Spark Plugs, a first-time exhibitor at the 2009 Show. “Exhibiting at the SEMA Show this year is the next logical step in the growth and evolution of our company.”

So while you’re catching up with long-time clients and established industry movers, make some time to meet the industry's newest innovators and entrepreneurs; your next great business partner may be just a handshake away.

Not registered for the SEMA Show yet? Click here.

The SEMA Show's New Product Showcase is the best place to see the latest innovations from both industry icons and newbies.

For more than 40 years, the SEMA Show has provided a forum for specialty-equipment innovation. From iconic brands to first-time exhibitors, the industry chooses the SEMA Show to highlight its latest products and technology. And no place is better to witness this industry movement than in the New Products Showcase.

The New Products Showcase at the SEMA Show displays the best from both established names and newcomers. Of the 540 exhibitors with new products in last year’s Showcase, 121 were first-time SEMA Show exhibitors. And of those first-timers, nine companies went home with a coveted new product award.

Retailers, installers and warehouse distributors showed the most interest in the 164 products entered by first-timers, electronically scanning their products for more information nearly 3,500 times—about 15 percent of the total new product scans at the 2008 Show.

“Being at the SEMA Show allows us the opportunity to be in front of the world, as far as the automotive aftermarket is concerned,” says Todd Arey, president and CEO of E3 Spark Plugs, a first-time exhibitor at the 2009 Show. “Exhibiting at the SEMA Show this year is the next logical step in the growth and evolution of our company.”

So while you’re catching up with long-time clients and established industry movers, make some time to meet the industry's newest innovators and entrepreneurs; your next great business partner may be just a handshake away.

Not registered for the SEMA Show yet? Click here.

The SEMA Show's New Product Showcase is the best place to see the latest innovations from both industry icons and newbies.

For more than 40 years, the SEMA Show has provided a forum for specialty-equipment innovation. From iconic brands to first-time exhibitors, the industry chooses the SEMA Show to highlight its latest products and technology. And no place is better to witness this industry movement than in the New Products Showcase.

The New Products Showcase at the SEMA Show displays the best from both established names and newcomers. Of the 540 exhibitors with new products in last year’s Showcase, 121 were first-time SEMA Show exhibitors. And of those first-timers, nine companies went home with a coveted new product award.

Retailers, installers and warehouse distributors showed the most interest in the 164 products entered by first-timers, electronically scanning their products for more information nearly 3,500 times—about 15 percent of the total new product scans at the 2008 Show.

“Being at the SEMA Show allows us the opportunity to be in front of the world, as far as the automotive aftermarket is concerned,” says Todd Arey, president and CEO of E3 Spark Plugs, a first-time exhibitor at the 2009 Show. “Exhibiting at the SEMA Show this year is the next logical step in the growth and evolution of our company.”

So while you’re catching up with long-time clients and established industry movers, make some time to meet the industry's newest innovators and entrepreneurs; your next great business partner may be just a handshake away.

Not registered for the SEMA Show yet? Click here.

The SEMA Show's New Product Showcase is the best place to see the latest innovations from both industry icons and newbies.

For more than 40 years, the SEMA Show has provided a forum for specialty-equipment innovation. From iconic brands to first-time exhibitors, the industry chooses the SEMA Show to highlight its latest products and technology. And no place is better to witness this industry movement than in the New Products Showcase.

The New Products Showcase at the SEMA Show displays the best from both established names and newcomers. Of the 540 exhibitors with new products in last year’s Showcase, 121 were first-time SEMA Show exhibitors. And of those first-timers, nine companies went home with a coveted new product award.

Retailers, installers and warehouse distributors showed the most interest in the 164 products entered by first-timers, electronically scanning their products for more information nearly 3,500 times—about 15 percent of the total new product scans at the 2008 Show.

“Being at the SEMA Show allows us the opportunity to be in front of the world, as far as the automotive aftermarket is concerned,” says Todd Arey, president and CEO of E3 Spark Plugs, a first-time exhibitor at the 2009 Show. “Exhibiting at the SEMA Show this year is the next logical step in the growth and evolution of our company.”

So while you’re catching up with long-time clients and established industry movers, make some time to meet the industry's newest innovators and entrepreneurs; your next great business partner may be just a handshake away.

Not registered for the SEMA Show yet? Click here.