SEMA News—December 2013

HERITAGE

Contemporary Cab-Over

By Drew Hardin
Photo Courtesy Petersen Archives

Even if you’ve never seen the actual Deora show vehicle, chances are good that if you’re of a certain age, you built one as a plastic model kit or had a die-cast version in your Hot Wheels collection when you were young. But the Deora was a real, fullsize, running vehicle—one that captured the prestigious Ridler Award at the 1967 Detroit Autorama.

The architects of the Deora—seen here during its construction—were Mike and Larry Alexander. The Detroit-based Alexander Brothers (also known as the A Brothers) started customizing cars in their father’s one-car garage in the mid-’50s. Their work was soon in such demand that they had to move from dad’s small garage to a bigger one and then to a dedicated workspace. Though they may not have gotten as much magazine exposure as other customizers due to their Michigan location, their handiwork is found on many of the era’s most famous hot rods and custom cars, including the Silver Sapphire, better known as the Little Deuce Coupe on the jacket of the Beach Boys record.

The Deora’s genesis began in 1964 when the brothers decided they wanted to customize one of the cab-over pickups popular then, such as Ford’s Econoline, Chevy’s Rampside and Dodge’s A100. They had been collaborating with Harry Bradley at that time. He was a member of GM’s design staff who was penning customs for the brothers in his off hours. Bradley sketched a radical-looking vehicle with a severely chopped roof—the better to integrate the truck’s upper and lower halves, he said—and no doors. Access to the truncated cab would be through a front-opening hatch.

Chrysler execs loved the rendering and gave the Alexanders an A100 to customize. It was an incredibly complex job, and not just because of the engineering that had to be done to accommodate the single front door. In this photo (right), taken by Petersen photographer Pat Brollier in October 1965, the hatch is of one piece, following Bradley’s original design. But the cab’s A-pillars couldn’t support the weight of the hatch, so the Alexanders eventually fabricated a two-piece door with a flip-up window and a center-hinged lower panel.

When it was finally completed, Chrysler loved the Deora so much that it leased the truck to go on the show circuit for a year and then renewed the lease for a second year—though it was repainted in lime green pearl for its second go-around.

So how did the Deora become a Mattel toy? Harry Bradley left GM to work at Mattel on the new die-cast car line in 1966. The Deora became one of the original 16 Hot Wheels cars released in 1968.

SEMA News—December 2013

HERITAGE

Contemporary Cab-Over

By Drew Hardin
Photo Courtesy Petersen Archives

Even if you’ve never seen the actual Deora show vehicle, chances are good that if you’re of a certain age, you built one as a plastic model kit or had a die-cast version in your Hot Wheels collection when you were young. But the Deora was a real, fullsize, running vehicle—one that captured the prestigious Ridler Award at the 1967 Detroit Autorama.

The architects of the Deora—seen here during its construction—were Mike and Larry Alexander. The Detroit-based Alexander Brothers (also known as the A Brothers) started customizing cars in their father’s one-car garage in the mid-’50s. Their work was soon in such demand that they had to move from dad’s small garage to a bigger one and then to a dedicated workspace. Though they may not have gotten as much magazine exposure as other customizers due to their Michigan location, their handiwork is found on many of the era’s most famous hot rods and custom cars, including the Silver Sapphire, better known as the Little Deuce Coupe on the jacket of the Beach Boys record.

The Deora’s genesis began in 1964 when the brothers decided they wanted to customize one of the cab-over pickups popular then, such as Ford’s Econoline, Chevy’s Rampside and Dodge’s A100. They had been collaborating with Harry Bradley at that time. He was a member of GM’s design staff who was penning customs for the brothers in his off hours. Bradley sketched a radical-looking vehicle with a severely chopped roof—the better to integrate the truck’s upper and lower halves, he said—and no doors. Access to the truncated cab would be through a front-opening hatch.

Chrysler execs loved the rendering and gave the Alexanders an A100 to customize. It was an incredibly complex job, and not just because of the engineering that had to be done to accommodate the single front door. In this photo (right), taken by Petersen photographer Pat Brollier in October 1965, the hatch is of one piece, following Bradley’s original design. But the cab’s A-pillars couldn’t support the weight of the hatch, so the Alexanders eventually fabricated a two-piece door with a flip-up window and a center-hinged lower panel.

When it was finally completed, Chrysler loved the Deora so much that it leased the truck to go on the show circuit for a year and then renewed the lease for a second year—though it was repainted in lime green pearl for its second go-around.

So how did the Deora become a Mattel toy? Harry Bradley left GM to work at Mattel on the new die-cast car line in 1966. The Deora became one of the original 16 Hot Wheels cars released in 1968.

SEMA News—December 2013

HERITAGE

Contemporary Cab-Over

By Drew Hardin
Photo Courtesy Petersen Archives

Even if you’ve never seen the actual Deora show vehicle, chances are good that if you’re of a certain age, you built one as a plastic model kit or had a die-cast version in your Hot Wheels collection when you were young. But the Deora was a real, fullsize, running vehicle—one that captured the prestigious Ridler Award at the 1967 Detroit Autorama.

The architects of the Deora—seen here during its construction—were Mike and Larry Alexander. The Detroit-based Alexander Brothers (also known as the A Brothers) started customizing cars in their father’s one-car garage in the mid-’50s. Their work was soon in such demand that they had to move from dad’s small garage to a bigger one and then to a dedicated workspace. Though they may not have gotten as much magazine exposure as other customizers due to their Michigan location, their handiwork is found on many of the era’s most famous hot rods and custom cars, including the Silver Sapphire, better known as the Little Deuce Coupe on the jacket of the Beach Boys record.

The Deora’s genesis began in 1964 when the brothers decided they wanted to customize one of the cab-over pickups popular then, such as Ford’s Econoline, Chevy’s Rampside and Dodge’s A100. They had been collaborating with Harry Bradley at that time. He was a member of GM’s design staff who was penning customs for the brothers in his off hours. Bradley sketched a radical-looking vehicle with a severely chopped roof—the better to integrate the truck’s upper and lower halves, he said—and no doors. Access to the truncated cab would be through a front-opening hatch.

Chrysler execs loved the rendering and gave the Alexanders an A100 to customize. It was an incredibly complex job, and not just because of the engineering that had to be done to accommodate the single front door. In this photo (right), taken by Petersen photographer Pat Brollier in October 1965, the hatch is of one piece, following Bradley’s original design. But the cab’s A-pillars couldn’t support the weight of the hatch, so the Alexanders eventually fabricated a two-piece door with a flip-up window and a center-hinged lower panel.

When it was finally completed, Chrysler loved the Deora so much that it leased the truck to go on the show circuit for a year and then renewed the lease for a second year—though it was repainted in lime green pearl for its second go-around.

So how did the Deora become a Mattel toy? Harry Bradley left GM to work at Mattel on the new die-cast car line in 1966. The Deora became one of the original 16 Hot Wheels cars released in 1968.

SEMA News—December 2013

HERITAGE

Contemporary Cab-Over

By Drew Hardin
Photo Courtesy Petersen Archives

Even if you’ve never seen the actual Deora show vehicle, chances are good that if you’re of a certain age, you built one as a plastic model kit or had a die-cast version in your Hot Wheels collection when you were young. But the Deora was a real, fullsize, running vehicle—one that captured the prestigious Ridler Award at the 1967 Detroit Autorama.

The architects of the Deora—seen here during its construction—were Mike and Larry Alexander. The Detroit-based Alexander Brothers (also known as the A Brothers) started customizing cars in their father’s one-car garage in the mid-’50s. Their work was soon in such demand that they had to move from dad’s small garage to a bigger one and then to a dedicated workspace. Though they may not have gotten as much magazine exposure as other customizers due to their Michigan location, their handiwork is found on many of the era’s most famous hot rods and custom cars, including the Silver Sapphire, better known as the Little Deuce Coupe on the jacket of the Beach Boys record.

The Deora’s genesis began in 1964 when the brothers decided they wanted to customize one of the cab-over pickups popular then, such as Ford’s Econoline, Chevy’s Rampside and Dodge’s A100. They had been collaborating with Harry Bradley at that time. He was a member of GM’s design staff who was penning customs for the brothers in his off hours. Bradley sketched a radical-looking vehicle with a severely chopped roof—the better to integrate the truck’s upper and lower halves, he said—and no doors. Access to the truncated cab would be through a front-opening hatch.

Chrysler execs loved the rendering and gave the Alexanders an A100 to customize. It was an incredibly complex job, and not just because of the engineering that had to be done to accommodate the single front door. In this photo (right), taken by Petersen photographer Pat Brollier in October 1965, the hatch is of one piece, following Bradley’s original design. But the cab’s A-pillars couldn’t support the weight of the hatch, so the Alexanders eventually fabricated a two-piece door with a flip-up window and a center-hinged lower panel.

When it was finally completed, Chrysler loved the Deora so much that it leased the truck to go on the show circuit for a year and then renewed the lease for a second year—though it was repainted in lime green pearl for its second go-around.

So how did the Deora become a Mattel toy? Harry Bradley left GM to work at Mattel on the new die-cast car line in 1966. The Deora became one of the original 16 Hot Wheels cars released in 1968.

SEMA News—December 2013

INTERNET
By Joe Dysart

Silver Bullet

Manage All Social Media With a Single Tool

Essentially, Forrester has done all the advance shopping and legwork for you. So if you’re looking for a single tool that will handle virtually every aspect of your social-media needs, Forrester suggests you investigate the following:

• Sprinklr
• Hearsay Social
• Spredfast
• Shoutlet
• Salesforce.com’s Buddy Media
• Adobe Social

“The days of letting the intern manage the Facebook page are long gone,” said Nate Elliot, lead author of the Forrester report on social-media dashboards entitled “Social Relationship Platforms, Q2 2013”.

“Most larger marketers now maintain at least 10 Facebook pages,” he said. “And marketers aren’t just on Facebook anymore. More than 90% maintain a presence on Twitter; nearly as many use LinkedIn; and more than half even use Google+.”

Aaron Everson, president of Shoutlet, said that social marketers continually face a building list of challenges—from execution to analytic. “The pressure to prove market return-on-investment to the C-suite is mounting,” he added.

While Forrester stresses that none of the dashboards on its strong-performers list can be considered perfect, most go a long way toward pulling together and managing virtually all the elements of a highly effective and highly interactive social-media presence. Specifically, most of the products Forrester puts at the front of the pack automate the scheduling and posting of text and multimedia across a wide array of social-media networks.

Most also enable a company to monitor how its brand is faring on social media—both among casual users of Facebook and other networks as well as more engaged influencers, such as bloggers. “And once they’ve tracked customer questions and comments, these tools help marketers analyze which ones require attention and then allow them to respond to those posts,” Elliot said.

Moreover, most of the strong performers also help company staff greatly automate the processing of social media, including reading, analyzing and sorting out who at the company should respond to a specific post. In addition, these “social-relationship platforms” help marketers manage all their social accounts as well as all the employees permitted to post to those accounts. And most of the solutions “can assign different permission levels to different employees and offer workflow tools for routing inbound posts to the right teams,” Elliot said.

Most of the dashboards can also ensure that select—or even all—outbound posts are reviewed by appropriate staff. For example, legal may want a gander at some posts before they go live, and marketing may want to fine-tune others.

Forrester evaluated social-media dashboards using a 49-point checklist. It also surveyed each vendor about its product, asked for product demos and interviewed three to five actual users of each product.

Here’s how the strong performers Forrester presents as frontrunners stack up:

Sprinklr: Elliot flatly stated that Sprinklr offers the most powerful technology on the market. “Sprinklr set out to build a potent technology, and it succeeded,” he said. Forrester especially liked how Sprinklr can both auto-analyze inbound posts and auto-trigger reactions to those posts. On the downside, Forrester found the learning curve for Sprinkler relatively steep.

Hearsay Social: Companies especially interested in leveraging social media for sales will want to take a much closer look at Hearsay Social, according to Forrester. “It offers sophisticated content sharing and seeding features, and its permissioning and oversight tools are among the best we evaluated,” Elliot said.

Clara Shih, CEO of Hearsay Social, said that social is the future of selling. “There is an enormous opportunity for sales leaders to help reps sell in the new way that customers want to buy, drive sales productivity through the roof and help organizations stay relevant and competitive in the social era,” she said.

Spredfast: “Clients were most pleased with Spredfast’s measurement and reporting capabilities,” Elliot said. It also helps users monitor posts on a number of sites and is available as an iPhone app. The downside: While the tool can monitor posts, it cannot analyze them. Nor can it automatically tag the posts or route them.

Shoutlet: “Shoutlet doesn’t have any one feature that’ll steal your heart,” Elliot said. “But its long list of very good functionality adds up to our top score for current offerings.” On the downside, “the company’s focus is squarely on tactical social solutions rather than on helping social media provide broader business value to marketers,” Elliot said.

Salesforce.com’s Buddy Media: Overall, Forrester found this tool easy to use, and Buddy offers one of the better tool sets for posting marketing content to social networks, Elliot said. On the downside, the product has limited monitor-and-respond functionality, and its client satisfaction scores lagged those of the other vendors Forrester evaluated.

Adobe Social: “Adobe gets the basics right,” Elliot said. Unlike many of the tools evaluated, Adobe Social is more about measuring social success than creating it. Still, Elliot said, the product “monitors a broad list of sites and analyzed posts for sentiment and influence. And it offers good post scheduling and targeting tools.” On the other hand, the product is no standout in comparison to any of the other tools evaluated.

“The ultimate aim is to help social media as a marketing channel mature and prove its worth alongside other digital marketing investments,” said Brad Rencher, a vice president at Adobe.

Bonus: For companies that want to dig deeper and do extremely detailed comparisons of the strong performers, Forrester also offers a “vendor-comparison tool,” which enables companies to adapt Forrester’s criteria weightings to fit their specific
needs.

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
Voice: 646-233-4089
E-mail: joe@joedysart.com
Web: www.joedysart.com
 

SEMA News—December 2013

INTERNET
By Joe Dysart

Silver Bullet

Manage All Social Media With a Single Tool

Essentially, Forrester has done all the advance shopping and legwork for you. So if you’re looking for a single tool that will handle virtually every aspect of your social-media needs, Forrester suggests you investigate the following:

• Sprinklr
• Hearsay Social
• Spredfast
• Shoutlet
• Salesforce.com’s Buddy Media
• Adobe Social

“The days of letting the intern manage the Facebook page are long gone,” said Nate Elliot, lead author of the Forrester report on social-media dashboards entitled “Social Relationship Platforms, Q2 2013”.

“Most larger marketers now maintain at least 10 Facebook pages,” he said. “And marketers aren’t just on Facebook anymore. More than 90% maintain a presence on Twitter; nearly as many use LinkedIn; and more than half even use Google+.”

Aaron Everson, president of Shoutlet, said that social marketers continually face a building list of challenges—from execution to analytic. “The pressure to prove market return-on-investment to the C-suite is mounting,” he added.

While Forrester stresses that none of the dashboards on its strong-performers list can be considered perfect, most go a long way toward pulling together and managing virtually all the elements of a highly effective and highly interactive social-media presence. Specifically, most of the products Forrester puts at the front of the pack automate the scheduling and posting of text and multimedia across a wide array of social-media networks.

Most also enable a company to monitor how its brand is faring on social media—both among casual users of Facebook and other networks as well as more engaged influencers, such as bloggers. “And once they’ve tracked customer questions and comments, these tools help marketers analyze which ones require attention and then allow them to respond to those posts,” Elliot said.

Moreover, most of the strong performers also help company staff greatly automate the processing of social media, including reading, analyzing and sorting out who at the company should respond to a specific post. In addition, these “social-relationship platforms” help marketers manage all their social accounts as well as all the employees permitted to post to those accounts. And most of the solutions “can assign different permission levels to different employees and offer workflow tools for routing inbound posts to the right teams,” Elliot said.

Most of the dashboards can also ensure that select—or even all—outbound posts are reviewed by appropriate staff. For example, legal may want a gander at some posts before they go live, and marketing may want to fine-tune others.

Forrester evaluated social-media dashboards using a 49-point checklist. It also surveyed each vendor about its product, asked for product demos and interviewed three to five actual users of each product.

Here’s how the strong performers Forrester presents as frontrunners stack up:

Sprinklr: Elliot flatly stated that Sprinklr offers the most powerful technology on the market. “Sprinklr set out to build a potent technology, and it succeeded,” he said. Forrester especially liked how Sprinklr can both auto-analyze inbound posts and auto-trigger reactions to those posts. On the downside, Forrester found the learning curve for Sprinkler relatively steep.

Hearsay Social: Companies especially interested in leveraging social media for sales will want to take a much closer look at Hearsay Social, according to Forrester. “It offers sophisticated content sharing and seeding features, and its permissioning and oversight tools are among the best we evaluated,” Elliot said.

Clara Shih, CEO of Hearsay Social, said that social is the future of selling. “There is an enormous opportunity for sales leaders to help reps sell in the new way that customers want to buy, drive sales productivity through the roof and help organizations stay relevant and competitive in the social era,” she said.

Spredfast: “Clients were most pleased with Spredfast’s measurement and reporting capabilities,” Elliot said. It also helps users monitor posts on a number of sites and is available as an iPhone app. The downside: While the tool can monitor posts, it cannot analyze them. Nor can it automatically tag the posts or route them.

Shoutlet: “Shoutlet doesn’t have any one feature that’ll steal your heart,” Elliot said. “But its long list of very good functionality adds up to our top score for current offerings.” On the downside, “the company’s focus is squarely on tactical social solutions rather than on helping social media provide broader business value to marketers,” Elliot said.

Salesforce.com’s Buddy Media: Overall, Forrester found this tool easy to use, and Buddy offers one of the better tool sets for posting marketing content to social networks, Elliot said. On the downside, the product has limited monitor-and-respond functionality, and its client satisfaction scores lagged those of the other vendors Forrester evaluated.

Adobe Social: “Adobe gets the basics right,” Elliot said. Unlike many of the tools evaluated, Adobe Social is more about measuring social success than creating it. Still, Elliot said, the product “monitors a broad list of sites and analyzed posts for sentiment and influence. And it offers good post scheduling and targeting tools.” On the other hand, the product is no standout in comparison to any of the other tools evaluated.

“The ultimate aim is to help social media as a marketing channel mature and prove its worth alongside other digital marketing investments,” said Brad Rencher, a vice president at Adobe.

Bonus: For companies that want to dig deeper and do extremely detailed comparisons of the strong performers, Forrester also offers a “vendor-comparison tool,” which enables companies to adapt Forrester’s criteria weightings to fit their specific
needs.

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
Voice: 646-233-4089
E-mail: joe@joedysart.com
Web: www.joedysart.com
 

SEMA News—December 2013

INTERNET
By Joe Dysart

Silver Bullet

Manage All Social Media With a Single Tool

Essentially, Forrester has done all the advance shopping and legwork for you. So if you’re looking for a single tool that will handle virtually every aspect of your social-media needs, Forrester suggests you investigate the following:

• Sprinklr
• Hearsay Social
• Spredfast
• Shoutlet
• Salesforce.com’s Buddy Media
• Adobe Social

“The days of letting the intern manage the Facebook page are long gone,” said Nate Elliot, lead author of the Forrester report on social-media dashboards entitled “Social Relationship Platforms, Q2 2013”.

“Most larger marketers now maintain at least 10 Facebook pages,” he said. “And marketers aren’t just on Facebook anymore. More than 90% maintain a presence on Twitter; nearly as many use LinkedIn; and more than half even use Google+.”

Aaron Everson, president of Shoutlet, said that social marketers continually face a building list of challenges—from execution to analytic. “The pressure to prove market return-on-investment to the C-suite is mounting,” he added.

While Forrester stresses that none of the dashboards on its strong-performers list can be considered perfect, most go a long way toward pulling together and managing virtually all the elements of a highly effective and highly interactive social-media presence. Specifically, most of the products Forrester puts at the front of the pack automate the scheduling and posting of text and multimedia across a wide array of social-media networks.

Most also enable a company to monitor how its brand is faring on social media—both among casual users of Facebook and other networks as well as more engaged influencers, such as bloggers. “And once they’ve tracked customer questions and comments, these tools help marketers analyze which ones require attention and then allow them to respond to those posts,” Elliot said.

Moreover, most of the strong performers also help company staff greatly automate the processing of social media, including reading, analyzing and sorting out who at the company should respond to a specific post. In addition, these “social-relationship platforms” help marketers manage all their social accounts as well as all the employees permitted to post to those accounts. And most of the solutions “can assign different permission levels to different employees and offer workflow tools for routing inbound posts to the right teams,” Elliot said.

Most of the dashboards can also ensure that select—or even all—outbound posts are reviewed by appropriate staff. For example, legal may want a gander at some posts before they go live, and marketing may want to fine-tune others.

Forrester evaluated social-media dashboards using a 49-point checklist. It also surveyed each vendor about its product, asked for product demos and interviewed three to five actual users of each product.

Here’s how the strong performers Forrester presents as frontrunners stack up:

Sprinklr: Elliot flatly stated that Sprinklr offers the most powerful technology on the market. “Sprinklr set out to build a potent technology, and it succeeded,” he said. Forrester especially liked how Sprinklr can both auto-analyze inbound posts and auto-trigger reactions to those posts. On the downside, Forrester found the learning curve for Sprinkler relatively steep.

Hearsay Social: Companies especially interested in leveraging social media for sales will want to take a much closer look at Hearsay Social, according to Forrester. “It offers sophisticated content sharing and seeding features, and its permissioning and oversight tools are among the best we evaluated,” Elliot said.

Clara Shih, CEO of Hearsay Social, said that social is the future of selling. “There is an enormous opportunity for sales leaders to help reps sell in the new way that customers want to buy, drive sales productivity through the roof and help organizations stay relevant and competitive in the social era,” she said.

Spredfast: “Clients were most pleased with Spredfast’s measurement and reporting capabilities,” Elliot said. It also helps users monitor posts on a number of sites and is available as an iPhone app. The downside: While the tool can monitor posts, it cannot analyze them. Nor can it automatically tag the posts or route them.

Shoutlet: “Shoutlet doesn’t have any one feature that’ll steal your heart,” Elliot said. “But its long list of very good functionality adds up to our top score for current offerings.” On the downside, “the company’s focus is squarely on tactical social solutions rather than on helping social media provide broader business value to marketers,” Elliot said.

Salesforce.com’s Buddy Media: Overall, Forrester found this tool easy to use, and Buddy offers one of the better tool sets for posting marketing content to social networks, Elliot said. On the downside, the product has limited monitor-and-respond functionality, and its client satisfaction scores lagged those of the other vendors Forrester evaluated.

Adobe Social: “Adobe gets the basics right,” Elliot said. Unlike many of the tools evaluated, Adobe Social is more about measuring social success than creating it. Still, Elliot said, the product “monitors a broad list of sites and analyzed posts for sentiment and influence. And it offers good post scheduling and targeting tools.” On the other hand, the product is no standout in comparison to any of the other tools evaluated.

“The ultimate aim is to help social media as a marketing channel mature and prove its worth alongside other digital marketing investments,” said Brad Rencher, a vice president at Adobe.

Bonus: For companies that want to dig deeper and do extremely detailed comparisons of the strong performers, Forrester also offers a “vendor-comparison tool,” which enables companies to adapt Forrester’s criteria weightings to fit their specific
needs.

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
Voice: 646-233-4089
E-mail: joe@joedysart.com
Web: www.joedysart.com
 

SEMA News—December 2013

INTERNET
By Joe Dysart

Silver Bullet

Manage All Social Media With a Single Tool

Essentially, Forrester has done all the advance shopping and legwork for you. So if you’re looking for a single tool that will handle virtually every aspect of your social-media needs, Forrester suggests you investigate the following:

• Sprinklr
• Hearsay Social
• Spredfast
• Shoutlet
• Salesforce.com’s Buddy Media
• Adobe Social

“The days of letting the intern manage the Facebook page are long gone,” said Nate Elliot, lead author of the Forrester report on social-media dashboards entitled “Social Relationship Platforms, Q2 2013”.

“Most larger marketers now maintain at least 10 Facebook pages,” he said. “And marketers aren’t just on Facebook anymore. More than 90% maintain a presence on Twitter; nearly as many use LinkedIn; and more than half even use Google+.”

Aaron Everson, president of Shoutlet, said that social marketers continually face a building list of challenges—from execution to analytic. “The pressure to prove market return-on-investment to the C-suite is mounting,” he added.

While Forrester stresses that none of the dashboards on its strong-performers list can be considered perfect, most go a long way toward pulling together and managing virtually all the elements of a highly effective and highly interactive social-media presence. Specifically, most of the products Forrester puts at the front of the pack automate the scheduling and posting of text and multimedia across a wide array of social-media networks.

Most also enable a company to monitor how its brand is faring on social media—both among casual users of Facebook and other networks as well as more engaged influencers, such as bloggers. “And once they’ve tracked customer questions and comments, these tools help marketers analyze which ones require attention and then allow them to respond to those posts,” Elliot said.

Moreover, most of the strong performers also help company staff greatly automate the processing of social media, including reading, analyzing and sorting out who at the company should respond to a specific post. In addition, these “social-relationship platforms” help marketers manage all their social accounts as well as all the employees permitted to post to those accounts. And most of the solutions “can assign different permission levels to different employees and offer workflow tools for routing inbound posts to the right teams,” Elliot said.

Most of the dashboards can also ensure that select—or even all—outbound posts are reviewed by appropriate staff. For example, legal may want a gander at some posts before they go live, and marketing may want to fine-tune others.

Forrester evaluated social-media dashboards using a 49-point checklist. It also surveyed each vendor about its product, asked for product demos and interviewed three to five actual users of each product.

Here’s how the strong performers Forrester presents as frontrunners stack up:

Sprinklr: Elliot flatly stated that Sprinklr offers the most powerful technology on the market. “Sprinklr set out to build a potent technology, and it succeeded,” he said. Forrester especially liked how Sprinklr can both auto-analyze inbound posts and auto-trigger reactions to those posts. On the downside, Forrester found the learning curve for Sprinkler relatively steep.

Hearsay Social: Companies especially interested in leveraging social media for sales will want to take a much closer look at Hearsay Social, according to Forrester. “It offers sophisticated content sharing and seeding features, and its permissioning and oversight tools are among the best we evaluated,” Elliot said.

Clara Shih, CEO of Hearsay Social, said that social is the future of selling. “There is an enormous opportunity for sales leaders to help reps sell in the new way that customers want to buy, drive sales productivity through the roof and help organizations stay relevant and competitive in the social era,” she said.

Spredfast: “Clients were most pleased with Spredfast’s measurement and reporting capabilities,” Elliot said. It also helps users monitor posts on a number of sites and is available as an iPhone app. The downside: While the tool can monitor posts, it cannot analyze them. Nor can it automatically tag the posts or route them.

Shoutlet: “Shoutlet doesn’t have any one feature that’ll steal your heart,” Elliot said. “But its long list of very good functionality adds up to our top score for current offerings.” On the downside, “the company’s focus is squarely on tactical social solutions rather than on helping social media provide broader business value to marketers,” Elliot said.

Salesforce.com’s Buddy Media: Overall, Forrester found this tool easy to use, and Buddy offers one of the better tool sets for posting marketing content to social networks, Elliot said. On the downside, the product has limited monitor-and-respond functionality, and its client satisfaction scores lagged those of the other vendors Forrester evaluated.

Adobe Social: “Adobe gets the basics right,” Elliot said. Unlike many of the tools evaluated, Adobe Social is more about measuring social success than creating it. Still, Elliot said, the product “monitors a broad list of sites and analyzed posts for sentiment and influence. And it offers good post scheduling and targeting tools.” On the other hand, the product is no standout in comparison to any of the other tools evaluated.

“The ultimate aim is to help social media as a marketing channel mature and prove its worth alongside other digital marketing investments,” said Brad Rencher, a vice president at Adobe.

Bonus: For companies that want to dig deeper and do extremely detailed comparisons of the strong performers, Forrester also offers a “vendor-comparison tool,” which enables companies to adapt Forrester’s criteria weightings to fit their specific
needs.

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
Voice: 646-233-4089
E-mail: joe@joedysart.com
Web: www.joedysart.com
 

SEMA News—December 2013

INTERNET
By Joe Dysart

Silver Bullet

Manage All Social Media With a Single Tool

Essentially, Forrester has done all the advance shopping and legwork for you. So if you’re looking for a single tool that will handle virtually every aspect of your social-media needs, Forrester suggests you investigate the following:

• Sprinklr
• Hearsay Social
• Spredfast
• Shoutlet
• Salesforce.com’s Buddy Media
• Adobe Social

“The days of letting the intern manage the Facebook page are long gone,” said Nate Elliot, lead author of the Forrester report on social-media dashboards entitled “Social Relationship Platforms, Q2 2013”.

“Most larger marketers now maintain at least 10 Facebook pages,” he said. “And marketers aren’t just on Facebook anymore. More than 90% maintain a presence on Twitter; nearly as many use LinkedIn; and more than half even use Google+.”

Aaron Everson, president of Shoutlet, said that social marketers continually face a building list of challenges—from execution to analytic. “The pressure to prove market return-on-investment to the C-suite is mounting,” he added.

While Forrester stresses that none of the dashboards on its strong-performers list can be considered perfect, most go a long way toward pulling together and managing virtually all the elements of a highly effective and highly interactive social-media presence. Specifically, most of the products Forrester puts at the front of the pack automate the scheduling and posting of text and multimedia across a wide array of social-media networks.

Most also enable a company to monitor how its brand is faring on social media—both among casual users of Facebook and other networks as well as more engaged influencers, such as bloggers. “And once they’ve tracked customer questions and comments, these tools help marketers analyze which ones require attention and then allow them to respond to those posts,” Elliot said.

Moreover, most of the strong performers also help company staff greatly automate the processing of social media, including reading, analyzing and sorting out who at the company should respond to a specific post. In addition, these “social-relationship platforms” help marketers manage all their social accounts as well as all the employees permitted to post to those accounts. And most of the solutions “can assign different permission levels to different employees and offer workflow tools for routing inbound posts to the right teams,” Elliot said.

Most of the dashboards can also ensure that select—or even all—outbound posts are reviewed by appropriate staff. For example, legal may want a gander at some posts before they go live, and marketing may want to fine-tune others.

Forrester evaluated social-media dashboards using a 49-point checklist. It also surveyed each vendor about its product, asked for product demos and interviewed three to five actual users of each product.

Here’s how the strong performers Forrester presents as frontrunners stack up:

Sprinklr: Elliot flatly stated that Sprinklr offers the most powerful technology on the market. “Sprinklr set out to build a potent technology, and it succeeded,” he said. Forrester especially liked how Sprinklr can both auto-analyze inbound posts and auto-trigger reactions to those posts. On the downside, Forrester found the learning curve for Sprinkler relatively steep.

Hearsay Social: Companies especially interested in leveraging social media for sales will want to take a much closer look at Hearsay Social, according to Forrester. “It offers sophisticated content sharing and seeding features, and its permissioning and oversight tools are among the best we evaluated,” Elliot said.

Clara Shih, CEO of Hearsay Social, said that social is the future of selling. “There is an enormous opportunity for sales leaders to help reps sell in the new way that customers want to buy, drive sales productivity through the roof and help organizations stay relevant and competitive in the social era,” she said.

Spredfast: “Clients were most pleased with Spredfast’s measurement and reporting capabilities,” Elliot said. It also helps users monitor posts on a number of sites and is available as an iPhone app. The downside: While the tool can monitor posts, it cannot analyze them. Nor can it automatically tag the posts or route them.

Shoutlet: “Shoutlet doesn’t have any one feature that’ll steal your heart,” Elliot said. “But its long list of very good functionality adds up to our top score for current offerings.” On the downside, “the company’s focus is squarely on tactical social solutions rather than on helping social media provide broader business value to marketers,” Elliot said.

Salesforce.com’s Buddy Media: Overall, Forrester found this tool easy to use, and Buddy offers one of the better tool sets for posting marketing content to social networks, Elliot said. On the downside, the product has limited monitor-and-respond functionality, and its client satisfaction scores lagged those of the other vendors Forrester evaluated.

Adobe Social: “Adobe gets the basics right,” Elliot said. Unlike many of the tools evaluated, Adobe Social is more about measuring social success than creating it. Still, Elliot said, the product “monitors a broad list of sites and analyzed posts for sentiment and influence. And it offers good post scheduling and targeting tools.” On the other hand, the product is no standout in comparison to any of the other tools evaluated.

“The ultimate aim is to help social media as a marketing channel mature and prove its worth alongside other digital marketing investments,” said Brad Rencher, a vice president at Adobe.

Bonus: For companies that want to dig deeper and do extremely detailed comparisons of the strong performers, Forrester also offers a “vendor-comparison tool,” which enables companies to adapt Forrester’s criteria weightings to fit their specific
needs.

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
Voice: 646-233-4089
E-mail: joe@joedysart.com
Web: www.joedysart.com
 

SEMA News—December 2013

INTERNET
By Joe Dysart

App Use Vs. Web

A Marketing Opportunity Beckons

For example, Facebook has invested serious coin in developing a special Facebook app to run on smartphones and other mobile devices, in part because it knows its app will run much faster on mobile devices than when users try to access Facebook over the mobile web.

Moreover, app use is also besting the mobile web, given that apps by their very nature represent a specific activity—gaming, reading a favorite periodical, checking in on Facebook and the like—that a user has integrated into his or her daily or perhaps weekly life. By comparison, use of the mobile web can vary greatly day by day.

It’s no surprise, then, that for many businesses, access to mobile app activities that are so personal and so habitual represents a tantalizing opportunity for marketing and advertising. More than 101 million U.S. consumers currently use mobile apps, with spending on mobile advertising estimated at $4 billion annually, according to market research firm Nielsen.

Indeed, the average consumer spends an average of two hours and 38 minutes each day using a smartphone or tablet, according to an April 2013 report released by Flurry Analytics, a mobile advertising analytics firm. Eighty percent of that time, users are leveraging apps on their mobile devices to get things done or simply pass the time, Flurry said.

Nielsen unearthed similar stats on apps in its Q1 2013 Cross-Platform Report. Nielsen found that smartphone users spent 87% of their time using apps and only 13% of their time surfing the mobile web. And Nielsen also found that iPad users were three times more likely to use apps than to use the mobile web.

Looking ahead, it appears that the clout of in-app advertising should only get stronger, given that mobile devices are now poised to eclipse traditional desktop PCs as the preferred technology for everyday computing. Specifically, market research firm IDC predicted that shipments of tablets will surpass those for desktop PCs by the close of this year and will subsequently edge ahead of laptop and notebook PC shipments in 2014.

Fortunately, a number of major players are looking to help businesses market and advertise in mobile apps, including Microsoft, which released a new ads-in-apps solution in June called Ad Pano. Essentially, Ad Pano is designed to make it easier to drop company ads into any Windows 8 app. The Redmond goliath created the solution in partnership with a number of advertising-related agencies, including AKQA, Razorfish and Y&R.

Another way to ride the trend is to work with a firm like Flurry Analytics. The company specializes in tracking millions of app users on a daily basis and said that it can pinpoint a particular demographic that a marketer or advertiser is looking to reach among all those app users and then serve up an ad to the specific audience the marketer or advertiser wants to reach.

No matter how or where you run your in-app ad, you’ll want to be able to measure its impact if at all possible. If you’ve created your own mobile app for your company in-house, you can glean those kind of metrics free from Flurry Analytics. It offers a free analytics service for in-app advertisers as a way to promote its overall business.

By dropping a few snippets of Flurry code into your mobile app—or convincing the owner of the app you’re advertising in to do the same—you’ll be able to net all sorts of insights. Flurry’s metrics will show you, for example, how users are interacting with your app and its advertising and where your app is most popular, based on demographics, interest, geography and other variables. You’ll also be able to study how to best optimize your app and its advertising to ensure that it’s bringing you the most in sales.

Nielsen offers a similar paid service, dubbed Nielsen Mobile Brand Effect. “As mobile in-app advertising continues to evolve, having meaningful metrics will be key to advertisers investing with confidence and this medium reaching its full potential,” said Greg Stuart, CEO of Mobile Marketing Association.

Meanwhile, market research firm Forrester recommended the following best practices in its 2012 report, “The Mobile In-App Marketing Opportunity,” when you’re running your own, in-app ad campaign:

Get Clear on Mobile Apps’ Unique, On-The-Fly Nature: Unlike TV or the web, mobile apps are generally used on the go or during a few spare moments. That usage calls for advertising designed for brief, fleeting moments.

Go for Quick Engagement: Calls to action within your in-app ad should be as effortless to execute as possible. Getting someone in your target audience to sign up for your mailing list (like your Facebook page), request a quote or similar actions should be considered a victory. Conversely, don’t expect click-throughs to your website followed by deep research into your company. Mobile users typically don’t use their devices for that kind of research.

Consider Opt-In Advertising: Mobile advertising platforms often offer companies the option to offer opt-in ads or ads that offer users the option to choose or ignore an ad or marketing message within an app. This strategy is perfectly suited to a business attempting to reach a specific demographic of users of a widely popular app.

Maximize Mobile’s Opportunity for Big Data Analytics: Forrester said that while the use of big data analytics is limited for in-app marketing and advertising—in which large amounts of data are examined to uncover patterns or other useful information—it’s only a matter of time before those analytics become available. A number of firms are already applying big data analytics to mobile use of the web. So the same analytics should pop up shortly for in-app marketing and advertising as well, Forrester said.

Joe Dysart is an Internet speaker and business consultant based in Manhattan.
Voice: 646-233-4089
E-mail: joe@joedysart.com
Web: www.joedysart.com