While chatbots—computer programs that conduct conversations via audio or text—have captured the imaginations of businesses hungry to automate conversations on the web, it will still be a while before any “digital friend” inside your computer can truly mimic human conversation. Even so, businesses which ignore chatbots do so at their peril, given that there is a great deal of money betting chatbots will emerge, sooner or later, as conversational charmers.
https://www.sema.org/sema-news/2017/08/salescustomer-service-chatbots
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2024 SBN Women's Leadership Forum Drives Advancement of Women in the Automotive Aftermarket
November 16, 2023 | Vol. 26, No. 46
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