By Robert Coakley, Upgrade Performance Inc.
Join Robert Coakley and Stuart Chant, Upgrade Performance Inc., for a SEMA Show Education workshop, to be held November 1, at 2:15 p.m., that will cover practical and tactical techniques that are used by companies including AAA, Enterprise and Overstock.com to increase sales or improve customer loyalty. Coakley and Chant will provide examples and then guide attendees through developing specific word tracks for their businesses. This workshop is 90% interactive and will give participants the chance to build customized call tracks, share best practices and practice techniques that they can put into practice immediately. Techniques covered will be relevant for both sales and customer service teams.