The scourge of ransomware has become so ingrained in the very fabric of computing that some of the criminals behind it have actually begun offering live chat support for victims who agree to pay their ransoms. The new “service” was discovered this past summer by Trend Micro, an IT security firm that posed as a victim of ransomware and was cheerfully offered live chat support in exchange for its ransom payment.
https://www.sema.org/sema-news/2017/03/ransomware