More business is lost due to poor service and treatment than to poor product, according to Nancy Friedman of The Telephone Doctor, who presented the recent SEMA webinar entitled “21 Great Unexpected Customer Service Tips.”

Modest updates are in store for the F-150 SVT, and the shooters at Brenda Priddy and Co. have grabbed some recent shots of a Raptor test vehicle flaunting its new LED daytime running lights. The move to front LED daytime running lamps mirrors Ford’s lighting design used in its cars, such as the Ford...

Marty Furman Hired as Toyo Tire COO Toyo Tire U.S.A. Corp. hired Marty Furman as its chief operating officer (COO) to manage all functional departments of the company, including technical services, sales, marketing and pricing. Furman has extensive management experience with well-known companies...

NEW HOME: Mike Conway will return from injuries suffered during the 2010 Indianapolis 500 to drive for Andretti Autosport throughout the IZOD IndyCar Series season.

NEWS NUGGETS NHRA UNVEILS ITS 60 GREATEST MOMENTS; FANS TO DETERMINE GREATEST MOMENT: From a simple signature March 13, 1951, by NHRA Founder Wally Parks to a championship-clinching comeback by John Force November 14, 2010, NHRA has experienced its share of great moments in its first 59 years. And...

Last week, SEMA member-companies and members of the media got together for the MPMC Media Trade Conference. The annual three-day event brings together motorsports parts producers with members of the working press for 30-minute, one-on-one meetings. The meetings provide manufacturers with the...

SEMA officials met with Peter Appel, administrator of the U.S. Department of Transportation’s Research and Innovative Technology Administration (RITA) to discuss vehicle-to-vehicle technology (V2V) and other advanced auto electronics. SEMA is working with the RITA leadership to promote the industry...