An export management company—EMC—provides a manufacturer with a one-stop-shop approach for sales outside the United States. EMCs handle everything from finding overseas customers to complying with applicable overseas laws and making shipping arrangements.

An often-overlooked resource for SEMA members seeking new overseas markets for their products are export management companies (EMCs). A growing number of SEMA members are already selling their products directly overseas, many with great success. But an even larger number are not fully tapping their export potential.

Rose Kawasaki, vice president of Exports International, said that the reasons some companies haven’t ventured overseas could include not knowing where and how to begin the process; not having enough staff to take care of international accounts; language barriers; and concerns about protecting their international property rights.

An EMC provides a manufacturer with a one-stop-shop approach for sales outside the United States. EMCs handle everything from finding overseas customers to complying with applicable overseas laws and making shipping arrangements. Some of the EMCs even assume the entire risk of foreign payments, taking possession of the product in the United States.

“EMCs typically offer a wide variety of services in addition to selling the product, including product development, credit services, consolidation and freight management,” said Peter Marr, president of Owens Classic International. “Most companies consider their export management company as an extension of the factory. They discuss market strategies, product strategies and brand development with this ‘export division’ of the company. The closer the coordination between the EMC, factory and international clients, the greater the success of the program.”

Export Sales Staff

EMCs serve as a manufacturer’s export staff, taking on the responsibility of developing and retaining export accounts. They can develop and implement comprehensive market-specific sales strategies for each manufacturer client.

“Each country varies in size, popularity of vehicle brands, needs and fashionable appeal, so each country needs to be studied on an individual basis for every exporter and every new product,” said Louise Haidar, director of Eximgo. “Our company does a thorough market study, including pricing, standards and any special needs.”

In addition to actual sales, EMCs handle other tasks associated with getting product from the manufacturer into the hands of overseas customers. Some EMCs handle the full range of SEMA-member product categories, while others specialize in specific niches.

EMCs have an ear to the ground and can be great sources for identifying potential product niches. For example, Haidar said that off-road products have great appeal in Europe and that the demand is growing. Innovative outdoor accessories that allow people to take “staycations” within their own countries or closer to home are definitely sought after, she said.

Wade Kawasaki, CEO and founder of Exports International, said that his company custom tailors each relationship to best serve the market and maximize the manufacturer’s sales.

“We seek out new or existing overseas distribution customers that best align with the manufacturer’s products,” he said. “Each region has its own, unique distribution systems. Understanding those systems has allowed Exports International to not only sell product, but also structure overseas distribution as a benefit for long-term sustainable profitability for the manufacturers we work with and our customers worldwide.”

Kawasaki pointed out that opening several distributors for a particular manufacturer brand in a small country such as Trinidad doesn’t make sense. It would be more practical to have only one reputable distribution source to service that country and surrounding areas.

“In a larger country, our approach would be very different,” Kawasaki said. “Understanding the overseas market, finding the right partner, listening to the pulse of the area along with knowing the trends are important.”

Owens Classic Vice President Tracy Marr added that locating overseas customers for U.S. manufacturers is a large part of what the company does. Marr said that Owens Classic International has developed more than 300 customer contacts over 30-plus years.

Range of Services Provided

SEMA members visit a shop in Beijing. Typically, overseas customers don’t have the ability to place orders on the magnitude of usual monthly orders in the United States—something that EMCs specialize in. Some companies, noted Express Parts’ Joanne Craig, “will use EMCs for specific markets or for supplying their products to international customers who cannot order within the minimum requirements.”

In addition to actual sales, EMCs handle other tasks associated with getting product from the manufacturer into the hands of overseas customers.

“We handle all types of parts and products and will export anywhere in the world,” said Joanne Craig, vice president of Express Parts. “We send daily shipments of all types and sizes. We ship everything from packages as small as a posted envelope to full ocean containers. It is all dependent on what the export client needs. We are also HazMat [hazardous material] trained and certified for the shipment of aerosols, batteries and paints.”

Export management company representatives said that tariffs and other fees imposed by governments are certainly a barrier in some countries but are not as large a problem as they might first appear. “Most major countries are now part of the World Trade Organization,” commented Peter Marr. “Duties, taxes, brokerage fees, air freight or inland freight costs can [also] have a huge impact on the seller’s ability to sell product where incomes and standards of living are not as high as in the United States. Our goal is to help our customers minimize their duties and taxes, thereby improving the competitiveness of the products we sell.”

Wade Kawasaki said that his company has partnered with manufacturers to come up with creative solutions to make their products more competitive even though tariffs are sometimes a barrier to certain markets, and all of the EMC representatives noted that these export intermediaries are designed to be a one-stop shops. The range of services differs based on manufacturers’ needs, Haidar said, so Eximgo offers everything from simple introductions to help with full turnkey warehousing and distributing across Europe.

Broad Ranges and Specific Niches

Some EMCs handle the full range of SEMA-member product categories while others specialize in specific niches. Eximgo is based in the United Kingdom and has worked with U.S. and international aftermarket companies for 20 years. The firm specializes in assisting U.S. companies that want to break into European markets and European firms seeking a foothold in the United States. Haidar said that the company handles most outdoor, 4x4, pickup and specialty products for both OE and aftermarket sales for mostly European vehicles.

Some EMCs handle the full range of SEMA-member product categories while others specialize in specific niches.

“Our org anization has worked with customers in more than 65 different countries,” said Peter Marr. “We cover everything internationally, except sales into Canada or Mexico, for most of our manufacturers. The economic climate within individual countries shifts with their unique political and economic winds. For this reason, it is always important that we expand the sales for our manufacturers into as many countries and economic regions as possible. This protects our principals when one country’s or region’s sales are hurt by political turmoil or currency fluctuations.”

Tracy Marr added that Owens Classic primarily handles accessories for trucks and 4x4s, although it also occasionally handles accessories for cars and CUVs.

“Because we sell to many different channels of distribution in each country, we have opportunities for products that are sold in the DIY markets along with products that are installed by the official vehicle importers at the port of entry to many countries,” she said. “Because many of the countries we sell into are small, our customers rely on us for a wide range of products. In some countries, there may be only one importer that brings in accessories, performance parts, U.S. vehicle parts and chemicals.”

Wade Kawasaki said that Exports International began in racing and performance but has become a full-service provider; the firm now has direct relationships with more than 200 brand-name companies across the full spectrum of SEMA-
member manufacturers.

Handling Smaller Orders

EMCs can fill a niche for manufacturers who only sell to customers with pre-set minimum orders. EMCs excel in filling these smaller orders and getting them to market by consolidating various shipments, thus being able to deliver the products in a cost-effective manner. Craig noted that Express Parts assists clients with the smaller orders that they do not want to handle directly, and Wade Kawasaki said that his company’s greatest strength is being able to economically fulfill small orders. Kawasaki also said that an EMC can effortlessly rev up to shipping-container quantities as business for the U.S. client grows. And Craig said that some companies use EMCs for specific markets or for supplying their products to international customers who cannot order within the minimum requirements, although there must be agreements about the markets that are open and the pricing offered on such sales.

Removing Overseas Payment Risks

Demand is growing overseas for U.S.-branded specialty products. SEMA and EMCs are both good resources to help connect with these buyers.

While not a universal practice, some EMCs will take ownership of the product in the United States and thus assume the risk of nonpayment by the foreign customer. Owens Classic is one of the companies that performs those services.

“Our U.S. manufacturers are never involved in any international credit or currency risks,” Peter Marr said. “We absorb all of that. Many of our clients have had open-account status with our firm for more than 25 years. We evaluate the risks, determine the currency of the transaction and sometimes obtain credit insurance where it is needed.”

Craig said that Express Parts performs similar services, taking ownership of the merchandise and responsibility for collection from export customers.

“This is an advantage for the U.S. manufacturer,” Craig said. “The products are distributed into foreign markets without the hassle and risk of overseas collection.”

Other EMCs may assist the client with a range of services but not take ownership, seeking instead to mitigate the risks of nonpayment. One export intermediary noted that it has products sent to its facilities to ensure the accuracy of the shipments and invoices but does not assume liability for overseas payments. This company said that such service benefits its clients because all shipments are verified and checked for damage prior to leaving the United States, greatly reducing the manufacturer’s risk in collecting funds from overseas customers.

SEMA member manufacturers can positively impact their bottom lines by seeking customers outside their home markets…

SEMA-member manufacturers can positively impact their bottom lines by seeking customers outside their home markets, so manufacturers are urged to explore these options, whether it’s exporting directly or through an intermediary, such as an EMC.

“Take time to do some research, speak to colleagues who are having success abroad or contact a member EMC to ask for their advice and expertise,” advised Rose Kawasaki. “With the simplicity of the Internet and social networking options, the world is a much smaller place. SEMA members are very fortunate that the U.S. automotive aftermarket segment is considered the heartbeat of enthusiasts and that countries look to us to capture the lead on the next best thing, no matter what country they are located in.”

SEMA has made it a priority to help its members export. For more information about SEMA’s resources to expand your overseas sales, contact SEMA Director of International Relations Linda Spencer via e-mail at lindas@sema.org.

An export management company—EMC—provides a manufacturer with a one-stop-shop approach for sales outside the United States. EMCs handle everything from finding overseas customers to complying with applicable overseas laws and making shipping arrangements.

An often-overlooked resource for SEMA members seeking new overseas markets for their products are export management companies (EMCs). A growing number of SEMA members are already selling their products directly overseas, many with great success. But an even larger number are not fully tapping their export potential.

Rose Kawasaki, vice president of Exports International, said that the reasons some companies haven’t ventured overseas could include not knowing where and how to begin the process; not having enough staff to take care of international accounts; language barriers; and concerns about protecting their international property rights.

An EMC provides a manufacturer with a one-stop-shop approach for sales outside the United States. EMCs handle everything from finding overseas customers to complying with applicable overseas laws and making shipping arrangements. Some of the EMCs even assume the entire risk of foreign payments, taking possession of the product in the United States.

“EMCs typically offer a wide variety of services in addition to selling the product, including product development, credit services, consolidation and freight management,” said Peter Marr, president of Owens Classic International. “Most companies consider their export management company as an extension of the factory. They discuss market strategies, product strategies and brand development with this ‘export division’ of the company. The closer the coordination between the EMC, factory and international clients, the greater the success of the program.”

Export Sales Staff

EMCs serve as a manufacturer’s export staff, taking on the responsibility of developing and retaining export accounts. They can develop and implement comprehensive market-specific sales strategies for each manufacturer client.

“Each country varies in size, popularity of vehicle brands, needs and fashionable appeal, so each country needs to be studied on an individual basis for every exporter and every new product,” said Louise Haidar, director of Eximgo. “Our company does a thorough market study, including pricing, standards and any special needs.”

In addition to actual sales, EMCs handle other tasks associated with getting product from the manufacturer into the hands of overseas customers. Some EMCs handle the full range of SEMA-member product categories, while others specialize in specific niches.

EMCs have an ear to the ground and can be great sources for identifying potential product niches. For example, Haidar said that off-road products have great appeal in Europe and that the demand is growing. Innovative outdoor accessories that allow people to take “staycations” within their own countries or closer to home are definitely sought after, she said.

Wade Kawasaki, CEO and founder of Exports International, said that his company custom tailors each relationship to best serve the market and maximize the manufacturer’s sales.

“We seek out new or existing overseas distribution customers that best align with the manufacturer’s products,” he said. “Each region has its own, unique distribution systems. Understanding those systems has allowed Exports International to not only sell product, but also structure overseas distribution as a benefit for long-term sustainable profitability for the manufacturers we work with and our customers worldwide.”

Kawasaki pointed out that opening several distributors for a particular manufacturer brand in a small country such as Trinidad doesn’t make sense. It would be more practical to have only one reputable distribution source to service that country and surrounding areas.

“In a larger country, our approach would be very different,” Kawasaki said. “Understanding the overseas market, finding the right partner, listening to the pulse of the area along with knowing the trends are important.”

Owens Classic Vice President Tracy Marr added that locating overseas customers for U.S. manufacturers is a large part of what the company does. Marr said that Owens Classic International has developed more than 300 customer contacts over 30-plus years.

Range of Services Provided

SEMA members visit a shop in Beijing. Typically, overseas customers don’t have the ability to place orders on the magnitude of usual monthly orders in the United States—something that EMCs specialize in. Some companies, noted Express Parts’ Joanne Craig, “will use EMCs for specific markets or for supplying their products to international customers who cannot order within the minimum requirements.”

In addition to actual sales, EMCs handle other tasks associated with getting product from the manufacturer into the hands of overseas customers.

“We handle all types of parts and products and will export anywhere in the world,” said Joanne Craig, vice president of Express Parts. “We send daily shipments of all types and sizes. We ship everything from packages as small as a posted envelope to full ocean containers. It is all dependent on what the export client needs. We are also HazMat [hazardous material] trained and certified for the shipment of aerosols, batteries and paints.”

Export management company representatives said that tariffs and other fees imposed by governments are certainly a barrier in some countries but are not as large a problem as they might first appear. “Most major countries are now part of the World Trade Organization,” commented Peter Marr. “Duties, taxes, brokerage fees, air freight or inland freight costs can [also] have a huge impact on the seller’s ability to sell product where incomes and standards of living are not as high as in the United States. Our goal is to help our customers minimize their duties and taxes, thereby improving the competitiveness of the products we sell.”

Wade Kawasaki said that his company has partnered with manufacturers to come up with creative solutions to make their products more competitive even though tariffs are sometimes a barrier to certain markets, and all of the EMC representatives noted that these export intermediaries are designed to be a one-stop shops. The range of services differs based on manufacturers’ needs, Haidar said, so Eximgo offers everything from simple introductions to help with full turnkey warehousing and distributing across Europe.

Broad Ranges and Specific Niches

Some EMCs handle the full range of SEMA-member product categories while others specialize in specific niches. Eximgo is based in the United Kingdom and has worked with U.S. and international aftermarket companies for 20 years. The firm specializes in assisting U.S. companies that want to break into European markets and European firms seeking a foothold in the United States. Haidar said that the company handles most outdoor, 4x4, pickup and specialty products for both OE and aftermarket sales for mostly European vehicles.

Some EMCs handle the full range of SEMA-member product categories while others specialize in specific niches.

“Our org anization has worked with customers in more than 65 different countries,” said Peter Marr. “We cover everything internationally, except sales into Canada or Mexico, for most of our manufacturers. The economic climate within individual countries shifts with their unique political and economic winds. For this reason, it is always important that we expand the sales for our manufacturers into as many countries and economic regions as possible. This protects our principals when one country’s or region’s sales are hurt by political turmoil or currency fluctuations.”

Tracy Marr added that Owens Classic primarily handles accessories for trucks and 4x4s, although it also occasionally handles accessories for cars and CUVs.

“Because we sell to many different channels of distribution in each country, we have opportunities for products that are sold in the DIY markets along with products that are installed by the official vehicle importers at the port of entry to many countries,” she said. “Because many of the countries we sell into are small, our customers rely on us for a wide range of products. In some countries, there may be only one importer that brings in accessories, performance parts, U.S. vehicle parts and chemicals.”

Wade Kawasaki said that Exports International began in racing and performance but has become a full-service provider; the firm now has direct relationships with more than 200 brand-name companies across the full spectrum of SEMA-
member manufacturers.

Handling Smaller Orders

EMCs can fill a niche for manufacturers who only sell to customers with pre-set minimum orders. EMCs excel in filling these smaller orders and getting them to market by consolidating various shipments, thus being able to deliver the products in a cost-effective manner. Craig noted that Express Parts assists clients with the smaller orders that they do not want to handle directly, and Wade Kawasaki said that his company’s greatest strength is being able to economically fulfill small orders. Kawasaki also said that an EMC can effortlessly rev up to shipping-container quantities as business for the U.S. client grows. And Craig said that some companies use EMCs for specific markets or for supplying their products to international customers who cannot order within the minimum requirements, although there must be agreements about the markets that are open and the pricing offered on such sales.

Removing Overseas Payment Risks

Demand is growing overseas for U.S.-branded specialty products. SEMA and EMCs are both good resources to help connect with these buyers.

While not a universal practice, some EMCs will take ownership of the product in the United States and thus assume the risk of nonpayment by the foreign customer. Owens Classic is one of the companies that performs those services.

“Our U.S. manufacturers are never involved in any international credit or currency risks,” Peter Marr said. “We absorb all of that. Many of our clients have had open-account status with our firm for more than 25 years. We evaluate the risks, determine the currency of the transaction and sometimes obtain credit insurance where it is needed.”

Craig said that Express Parts performs similar services, taking ownership of the merchandise and responsibility for collection from export customers.

“This is an advantage for the U.S. manufacturer,” Craig said. “The products are distributed into foreign markets without the hassle and risk of overseas collection.”

Other EMCs may assist the client with a range of services but not take ownership, seeking instead to mitigate the risks of nonpayment. One export intermediary noted that it has products sent to its facilities to ensure the accuracy of the shipments and invoices but does not assume liability for overseas payments. This company said that such service benefits its clients because all shipments are verified and checked for damage prior to leaving the United States, greatly reducing the manufacturer’s risk in collecting funds from overseas customers.

SEMA member manufacturers can positively impact their bottom lines by seeking customers outside their home markets…

SEMA-member manufacturers can positively impact their bottom lines by seeking customers outside their home markets, so manufacturers are urged to explore these options, whether it’s exporting directly or through an intermediary, such as an EMC.

“Take time to do some research, speak to colleagues who are having success abroad or contact a member EMC to ask for their advice and expertise,” advised Rose Kawasaki. “With the simplicity of the Internet and social networking options, the world is a much smaller place. SEMA members are very fortunate that the U.S. automotive aftermarket segment is considered the heartbeat of enthusiasts and that countries look to us to capture the lead on the next best thing, no matter what country they are located in.”

SEMA has made it a priority to help its members export. For more information about SEMA’s resources to expand your overseas sales, contact SEMA Director of International Relations Linda Spencer via e-mail at lindas@sema.org.

Businesses that rely heavily on web marketing are in for a rude awakening in the coming year. That’s when privacy advocates will begin crippling the ability to easily track visitor activity on a company’s own website as well as across the Internet. In practice, the backlash against visitor tracking—commonly known as “Do Not Track”—is expected to make it tougher for a company to monitor which visitors are using its website and how they are using it.

This kind of data is critical to the web-analytics programs currently running on virtually all commercial websites of any consequence, which slice-and-dice visitor info to continually make websites more user friendly and more effective. The backlash will also make it more difficult for companies to advertise on other websites, as Do-Not-Track features on newer browsers make it impossible for advertisers to target ads based on an individual’s web use.

For years, visitor tracking has been regarded with mixed feelings by web users, who are often at once charmed and creeped-out by a website’s ability to serve up content and ads specifically tailored to their interests—even if it is the first time they have visited the website. Ironically, one of the greatest blows to visitor tracking will come from Microsoft, which plans to offer a powerful Do-Not-Track feature in the next version of its browser, Internet Explorer 9 (IE9), due out in early 2011.

“Tracking Protection in IE9 puts people in control of what data is being shared as they move around the web,” said Dean Hachamovitch, vice president and head of Internet Explorer development at Microsoft. “It does this by enabling consumers to indicate what websites they’d prefer to not exchange information with.”

Simultaneously, visitor tracking will also be under attack from the Federal Trade Commission (FTC), which released a report in December 2010 advocating the use of Do-Not-Track technology web-wide. The agency is currently soliciting industry comment on how such a technology would be best implemented.

The FTC has been calling on the industry to implement innovations since 2008, according to David Vladeck, director of the FTC’s Bureau of Consumer Protection. “Although there have been developments in this area, an effective mechanism has yet to be implemented on an industry-wide basis,” he stated.

Executive Summary Currently, a single visit to a website can trigger tracking by several companies. FTC is pushing for “Do Not Track” features on new browsers. “Do Not Track” will make it harder for advertisers to track consumer preferences. Microsoft Internet Explorer 9 will be among the most protective.

One of the reasons the FTC has been so tenacious about visitor tracking is that few web users realize just how pervasive the monitoring has become. A visit to a single website, for example, can actually trigger tracking by several other companies. One company may have an ad running on the visited site; another may have a script program that activates upon entry; and a third may begin tracking a visitor after a certain image loads. Still other elements of webpages can trigger other tracking.

“Today, consumers share information with more websites than the ones they see in the address bar in their browser,” said Hachamovitch. “This is inherent in the design of the web and simply how the web works. And it has potentially unintended consequences.”

Not surprisingly, the FTC’s push has been met with resistance from the advertising industry, which prefers self-regulation over marching orders from the feds.

Besides emboldening privacy advocates, the FTC’s move has been championed by the nonprofit Mozilla, maker of the
Firefox browser.

“While we’ll need more time to digest and evaluate the details, we’re encouraged by what we’ve seen so far,” said Harvey Anderson, Mozilla’s general counsel. “In particular, the FTC has proposed a set of principles that align well with the Mozilla manifesto and our approach to software development, including privacy by design, transparency user choice and no surprises.”

At least two influential legislators—Senator John Kerry and House Representative Ed Markey—are also in the fray, promising to introduce bills in 2011 that would curtail industry’s ability to monitor a person’s web activity without permission. Markey’s bill would attempt to cloak children’s web activity.

“The Internet presents access to incredible opportunities to learn and communicate that were unimaginable only a few years ago,” Markey said. “But kids growing up in this online environment also need protection from dangers that can lurk in cyberspace.”

Short term, the greatest threat to visitor tracking will come from Microsoft. The company has long possessed anti-tracking technology for Internet Explorer but has resisted rolling it out for fear of alienating advertisers as well as impairing its own advertising on the web.

“As one of the leading online advertisers and ad platform companies ourselves, Microsoft has a substantial interest in helping the online advertising industry grow,” said Rik van der Kooi, vice president of the Microsoft advertiser and publisher solutions group. “We believe that the convergence of new privacy tools and robust advertising growth can, in fact, coexist and we are uniquely positioned to provide leadership in both areas.”

Dubbed “Tracking Protection,” Microsoft’s anti-tracking must be turned on in Internet Explorer 9 by a user and then fed a Do-Not-Track list, which enables the browser to block companies a user is looking to avoid. Once released, a master Do-Not-Track list for Internet Explorer 9 is expected to be made available for download by privacy advocacy groups that specialize in identifying and monitoring firms known to track website visitors. In addition, users will be able to create their own Do-Not-Track lists for Internet Explorer 9 or edit lists created by privacy groups and others.

Microsoft’s approach to anti-tracking is especially potent. Unlike other technologies, the feature does not rely on companies tracking visitor behavior to agree to cease and desist tracking when alerted by a user’s browser. Instead, any company on a user’s list is simply prevented from tracking the user’s activity as long as tracking protection remains activated.

Granted, the backlash against visitor tracking is still in its early stages and could be mitigated by quantifiable self-regulation by web marketers, along with artful PR-massaging by groups like Better Advertising. But given Microsoft’s decision to roll out anti-tracking technology with Internet Explorer 9, the momentum is clearly with online privacy advocates.

Joe Dysart is an Internet speaker and business consultant based in Manhattan, New York. Contact: 631/256-6602;
joe@joedysart.com; or www.joedysart.com