Fri, 07/01/2011 - 13:22

SEMA News—July 2011

2011 SEMA Market Report

Positive Indicators Bode Well for Industry

By Steve Campbell

  The 2011 SEMA Market Report is now available
Like a portrait of the automotive specialty-equipment market, the 2011 SEMA Market Report provides an overview of the industry through the end of 2010. It is free to SEMA members and $149.95 to non-members.
   
The 2011 SEMA Market Report is now available on the association’s website. This annual report—free to SEMA members and $149.95 to non-members—provides an overview of the specialty-equipment industry through the end of 2010. It also includes five years’ worth of historical information that allows year-over-year comparisons of where the various segments and niches stood as the industry entered 2011.

In brief, while the terrain may not be flourishing with roses quite yet, some of the weeds have been plucked and the ground is fertile. We can provide a summary of the study’s findings here, but it behooves every business to download and review the report in its entirety with a view toward the individual company’s own target audience and marketplace.

Methodology

The report divides the industry into three product segments and nine market niches. The segments are categorized as appearance and accessory products; racing and performance products; and wheel, tire and suspension products. The nine market niches were determined through product application and usage. They include light truck, off-road, racing, compact performance, street performance, restyling, restoration, custom and other.

The information in the study was compiled from a variety of sources, including interviews with manufacturers, wholesalers and retailers; consumer surveys; and government data. Sources included Lang Marketing Resources; Ward’s Auto; Experian, gross domestic product (GDP) data; retail and food services and consumer goods production data; The Federal Reserve Bank of St. Louis; The Federal Reserve Bank of Philadelphia; the U.S. Energy Information Administration; and SEMA’s own 2011 Automotive Lifestyle Survey and 2011 Pickup Truck Study.

The General Economy

 
With half a decade of data included in the report, the segments and niches can be compared year-over-year to provide a thorough understanding of where the industry stood entering 2011.
   
 
Just one of the surprising revelations is that the compact performance niche has overtaken the light-truck niche in total sales. Download the complete report at www.SEMA.org/2011-annual-market-report.
The United States showed some positive economic indicators beginning in the second half of 2009 and increasing in 2010. The country’s GDP gained ground in each quarter of 2010, indicating slow but steady recovery from what is now being called The Great Recession. Consumers grew more confident and retail spending increased, leading to increased production of durable goods. Those indicators have led many of the country’s foremost economists to predict growth over the next few years. One of the sources, The Federal Reserve Bank of Philadelphia, projected GDP growth of about 3% and gradually receding unemployment rates through 2014.

Of specific interest to SEMA-member businesses is attendance at the SEMA Show—a significant indicator of the industry’s well-being. The 2010 SEMA Show in Las Vegas logged a 9% increase in attendance over the 2009 Show, and things are looking markedly better this year. In fact, registrations for the 2011 event are on a record pace. And SEMA’s Financial Benchmarking Program—which uses key performance indicators to help measure and compare how specialty-equipment companies are performing—showed that most distributors and retailers were seeing sales increases at the end 2010 compared to 2009.

Vehicle Markets Back on the Rise

New-vehicle sales are crucial to several SEMA-member niches, including light truck, off-road, compact performance, street performance and restyling. In many cases, vehicle sales are a direct predictor of how the affected automotive specialty-interest niches will fair. After precipitous drops in new-vehicles sales in 2008 and 2009, the market finally began to rebound in 2010. Auto industry sales grew by 10% last year, including significant improvements for the market-leading Ford F-Series and Chevrolet Silverado pickups.

The increases are promising, but the industry—and the global economy—remains in jeopardy due to continuing political instability and persistent increases in gasoline prices. As the 2011 SEMA Market Report points out, “these factors may ultimately drive more changes in product mix (moving away from larger cars and trucks to more fuel- and cost-efficient models) than reductions in vehicle sales overall.”

One of the most encouraging signs is the rebound in pickup sales during 2010. The F-Series continued to be the top-selling vehicle, but a number of economy cars also showed strong growth. The CUV market showed potential for increased growth, and the market report again points to the sluggish economy and fuel prices as the backdrop for these trends. Within the CUV market, the Hyundai Sonata and Chevy Equinox each posted gains of more than 50%.

Specialty-Equipment Sales Follow Suit

The market report also shows specialty-equipment sales on the rise after two years of double-digit declines, though the aftermarket’s recovery wasn’t quite as robust as that of the OEMs. Sales of automotive specialty equipment grew 2.4%, which is an indicator that the declines may be relegated to the past and the industry will move into positive territory once more.

One of the benefits of the market report is its presentation of raw data in the form of charts. Among them are category breakouts that show product sales changes over the five-year span from 2004–2010, not only for new vehicles, but also for individual product categories, such as interior and exterior truck accessories; performance tires and wheels; audio and electronics products; and performance hard parts, such as brakes, exhaust and drivetrain products.

The charts show that electronics products posted sales gains across the board in 2010, with cell phone and iPod accessories as well as video and navigation systems producing consistent results even during the downturn. The report’s charts show wheels and tires claiming modest gains, while appearance products are one segment where sales continued to fall in 2010.

“Accessory/appearance products represented more than half the specialty-equipment market sales through most of the last decade, but the economic decline produced steep drops in the category,” the study points out. “A slight uptick in 2010 stemmed the losses, but the appearance segment now represents only about 40% of sales.”

The report also points out that performance and suspension products continue to advance steadily. The Racing & Performance section is the largest one at the SEMA Show each year, so its strength is understandable. These shifts in segment sales mean that all three—accessory/appearance, racing/performance and wheel/tire/suspension—are now on about even footing within the industry.

On the other hand, despite a somewhat reinvigorated new-vehicle market, the light-truck niche fell off for the third straight year and was the only niche to suffer a decline in 2010.

Compact Performance Sustains Growth

 
The report itemizes the industry in three product segments and nine market niches, detailing each through text combined with easily understood charts and tables. 
   
The sales decline in the light-truck niche has given rise to a new leader within the specialty-equipment market, and it’s something of a surprise to many. The compact performance market grew 9% in 2010 and, thereby, became the largest of the niches in terms of total product volume. The most likely reason for the swap in positions is the lingering upsurge in fuel prices and many consumers’ movement toward smaller, more fuel-efficient vehicles.

The advances in the compact-performance niche may also be a nod to younger buyers, who have grown up in the era of when smaller vehicles have come to the fore. “These younger (under 30 years old) drivers are likely to appreciate the cost benefits of better gas mileage and lower car prices in what may be their daily driver,” according to the report, which also points out that compact-performance appearance accessory sales bucked the general trend and have grown consistently.

These younger consumers probably also contributed to another undeniably growing trend over the past five years: the importance of the Internet as both a research tool and a purchase source. The top three retail sales channels for 2010 were retail store websites, manufacturers’ websites and auction websites, and while mail-order catalogs and magazine ads were rated high as information sources, those same web channels were among the top research tools, too.

Other Niches Steady Up

The decline in the light-truck market hasn’t carried over into the off-road niche, which has remained steadfast throughout four years of the study. While the off-road appearance segment did suffer, increases in sales of wheels, tires and suspension products have kept the niche on an even keel. And the racing niche—perhaps fueled by the enthusiasm of its participants—actually posted minor but steady gains each year.

The sales curves of the restoration and restyling niches showed nearly identical profiles in the 2010 report, with both leveling off and even showing slight increases after posting two years of declines. In contrast, street performance and street-rod and custom sales have maintained steady growth throughout the last decade. (It is interesting to note that the street-rod niche—comprised primarily of older enthusiasts—remains a bastion of catalogs rather than the Internet for both research and product purchases.)

As SEMA’s Senior Manager for Market Research Gavin Knapp says in his introduction to the 2010 SEMA Market Report, the association views the coming year with optimism and anticipates a strong SEMA Show this November.

Be sure to download the full report at www.SEMA.org/2011-annual-market-report, and also take the time to review the association’s weekly SEMA eNews electronic newsletter, which provides consistent market evaluations and updates. Subscribe here.

Fri, 07/01/2011 - 13:22

SEMA News—July 2011

2011 SEMA Market Report

Positive Indicators Bode Well for Industry

By Steve Campbell

  The 2011 SEMA Market Report is now available
Like a portrait of the automotive specialty-equipment market, the 2011 SEMA Market Report provides an overview of the industry through the end of 2010. It is free to SEMA members and $149.95 to non-members.
   
The 2011 SEMA Market Report is now available on the association’s website. This annual report—free to SEMA members and $149.95 to non-members—provides an overview of the specialty-equipment industry through the end of 2010. It also includes five years’ worth of historical information that allows year-over-year comparisons of where the various segments and niches stood as the industry entered 2011.

In brief, while the terrain may not be flourishing with roses quite yet, some of the weeds have been plucked and the ground is fertile. We can provide a summary of the study’s findings here, but it behooves every business to download and review the report in its entirety with a view toward the individual company’s own target audience and marketplace.

Methodology

The report divides the industry into three product segments and nine market niches. The segments are categorized as appearance and accessory products; racing and performance products; and wheel, tire and suspension products. The nine market niches were determined through product application and usage. They include light truck, off-road, racing, compact performance, street performance, restyling, restoration, custom and other.

The information in the study was compiled from a variety of sources, including interviews with manufacturers, wholesalers and retailers; consumer surveys; and government data. Sources included Lang Marketing Resources; Ward’s Auto; Experian, gross domestic product (GDP) data; retail and food services and consumer goods production data; The Federal Reserve Bank of St. Louis; The Federal Reserve Bank of Philadelphia; the U.S. Energy Information Administration; and SEMA’s own 2011 Automotive Lifestyle Survey and 2011 Pickup Truck Study.

The General Economy

 
With half a decade of data included in the report, the segments and niches can be compared year-over-year to provide a thorough understanding of where the industry stood entering 2011.
   
 
Just one of the surprising revelations is that the compact performance niche has overtaken the light-truck niche in total sales. Download the complete report at www.SEMA.org/2011-annual-market-report.
The United States showed some positive economic indicators beginning in the second half of 2009 and increasing in 2010. The country’s GDP gained ground in each quarter of 2010, indicating slow but steady recovery from what is now being called The Great Recession. Consumers grew more confident and retail spending increased, leading to increased production of durable goods. Those indicators have led many of the country’s foremost economists to predict growth over the next few years. One of the sources, The Federal Reserve Bank of Philadelphia, projected GDP growth of about 3% and gradually receding unemployment rates through 2014.

Of specific interest to SEMA-member businesses is attendance at the SEMA Show—a significant indicator of the industry’s well-being. The 2010 SEMA Show in Las Vegas logged a 9% increase in attendance over the 2009 Show, and things are looking markedly better this year. In fact, registrations for the 2011 event are on a record pace. And SEMA’s Financial Benchmarking Program—which uses key performance indicators to help measure and compare how specialty-equipment companies are performing—showed that most distributors and retailers were seeing sales increases at the end 2010 compared to 2009.

Vehicle Markets Back on the Rise

New-vehicle sales are crucial to several SEMA-member niches, including light truck, off-road, compact performance, street performance and restyling. In many cases, vehicle sales are a direct predictor of how the affected automotive specialty-interest niches will fair. After precipitous drops in new-vehicles sales in 2008 and 2009, the market finally began to rebound in 2010. Auto industry sales grew by 10% last year, including significant improvements for the market-leading Ford F-Series and Chevrolet Silverado pickups.

The increases are promising, but the industry—and the global economy—remains in jeopardy due to continuing political instability and persistent increases in gasoline prices. As the 2011 SEMA Market Report points out, “these factors may ultimately drive more changes in product mix (moving away from larger cars and trucks to more fuel- and cost-efficient models) than reductions in vehicle sales overall.”

One of the most encouraging signs is the rebound in pickup sales during 2010. The F-Series continued to be the top-selling vehicle, but a number of economy cars also showed strong growth. The CUV market showed potential for increased growth, and the market report again points to the sluggish economy and fuel prices as the backdrop for these trends. Within the CUV market, the Hyundai Sonata and Chevy Equinox each posted gains of more than 50%.

Specialty-Equipment Sales Follow Suit

The market report also shows specialty-equipment sales on the rise after two years of double-digit declines, though the aftermarket’s recovery wasn’t quite as robust as that of the OEMs. Sales of automotive specialty equipment grew 2.4%, which is an indicator that the declines may be relegated to the past and the industry will move into positive territory once more.

One of the benefits of the market report is its presentation of raw data in the form of charts. Among them are category breakouts that show product sales changes over the five-year span from 2004–2010, not only for new vehicles, but also for individual product categories, such as interior and exterior truck accessories; performance tires and wheels; audio and electronics products; and performance hard parts, such as brakes, exhaust and drivetrain products.

The charts show that electronics products posted sales gains across the board in 2010, with cell phone and iPod accessories as well as video and navigation systems producing consistent results even during the downturn. The report’s charts show wheels and tires claiming modest gains, while appearance products are one segment where sales continued to fall in 2010.

“Accessory/appearance products represented more than half the specialty-equipment market sales through most of the last decade, but the economic decline produced steep drops in the category,” the study points out. “A slight uptick in 2010 stemmed the losses, but the appearance segment now represents only about 40% of sales.”

The report also points out that performance and suspension products continue to advance steadily. The Racing & Performance section is the largest one at the SEMA Show each year, so its strength is understandable. These shifts in segment sales mean that all three—accessory/appearance, racing/performance and wheel/tire/suspension—are now on about even footing within the industry.

On the other hand, despite a somewhat reinvigorated new-vehicle market, the light-truck niche fell off for the third straight year and was the only niche to suffer a decline in 2010.

Compact Performance Sustains Growth

 
The report itemizes the industry in three product segments and nine market niches, detailing each through text combined with easily understood charts and tables. 
   
The sales decline in the light-truck niche has given rise to a new leader within the specialty-equipment market, and it’s something of a surprise to many. The compact performance market grew 9% in 2010 and, thereby, became the largest of the niches in terms of total product volume. The most likely reason for the swap in positions is the lingering upsurge in fuel prices and many consumers’ movement toward smaller, more fuel-efficient vehicles.

The advances in the compact-performance niche may also be a nod to younger buyers, who have grown up in the era of when smaller vehicles have come to the fore. “These younger (under 30 years old) drivers are likely to appreciate the cost benefits of better gas mileage and lower car prices in what may be their daily driver,” according to the report, which also points out that compact-performance appearance accessory sales bucked the general trend and have grown consistently.

These younger consumers probably also contributed to another undeniably growing trend over the past five years: the importance of the Internet as both a research tool and a purchase source. The top three retail sales channels for 2010 were retail store websites, manufacturers’ websites and auction websites, and while mail-order catalogs and magazine ads were rated high as information sources, those same web channels were among the top research tools, too.

Other Niches Steady Up

The decline in the light-truck market hasn’t carried over into the off-road niche, which has remained steadfast throughout four years of the study. While the off-road appearance segment did suffer, increases in sales of wheels, tires and suspension products have kept the niche on an even keel. And the racing niche—perhaps fueled by the enthusiasm of its participants—actually posted minor but steady gains each year.

The sales curves of the restoration and restyling niches showed nearly identical profiles in the 2010 report, with both leveling off and even showing slight increases after posting two years of declines. In contrast, street performance and street-rod and custom sales have maintained steady growth throughout the last decade. (It is interesting to note that the street-rod niche—comprised primarily of older enthusiasts—remains a bastion of catalogs rather than the Internet for both research and product purchases.)

As SEMA’s Senior Manager for Market Research Gavin Knapp says in his introduction to the 2010 SEMA Market Report, the association views the coming year with optimism and anticipates a strong SEMA Show this November.

Be sure to download the full report at www.SEMA.org/2011-annual-market-report, and also take the time to review the association’s weekly SEMA eNews electronic newsletter, which provides consistent market evaluations and updates. Subscribe here.

Fri, 07/01/2011 - 13:12

SEMA News—July 2011

Gone Jeepin’

   
   
In the summer of 1957, Petersen photographer Bob D’Olivo rode with a convoy of 251 Jeeps as it crossed Northern California’s infamous Rubicon Trail for what was then the fifth Jeeper’s Jamboree. As it still does today, the ’57 Jamboree convened in Georgetown, a small mining town in the foothills of the Sierra Nevada Mountains.

The group traveled some 40 miles over graded logging roads to Wentworth Springs, where it picked up the tough, rocky trail to Rubicon Springs. That 12-mile stretch “proved that only a four-wheel-drive vehicle like a small maneuverable Jeep could make the trip,” D’Olivo wrote in the November 1957 issue of Motor Trend. Then, as now, the trail conditions were tough, “even for the rough-and-ready Jeeps,” he said. “High in the Sierras, an occasional assist was required from a power winch and cable.”

D’Olivo went on to describe another Jeep Jamboree tradition that continues to this day:

“Overnight camp was made at Rubicon Springs, elevation 6,000 ft., with sleeping bags a must. A mountain man barbecue, fishing, floor show, bonfire, group singing and assorted liquid refreshments filled the evening.”

The Jamborees got their start in 1953, when members of the Georgetown Rotary Club were looking for a way to pump some life into the local economy. Just 55 Jeeps made the first trek; nearly 400 4x4s will saddle up for the crawl to the Springs when the 59th Jeeper’s Jamboree leaves Georgetown this July. The trip is now open to non-Jeep vehicles, though, they still must be short-wheelbase, nimble rigs—Toyota Land Cruisers, Suzuki Samurais, Bronco IIs and the like—to tackle the 10-out-of-10-rated trail.

One of the Rotarians who founded the Jamboree, Mark A. Smith, broke away from the original group in the early ’80s and started his own adventure travel company, Jeep Jamboree USA. Smith and his crew now stage 30 weekend-long Jeep Jamborees from Maine to California, taking some 7,000 Jeep enthusiasts on everything from hardcore trails to backcountry roads.

“We take Jeep owners and turn them into Jeepers,” say the JJ USA folks—Jeepers who spend hundreds if not thousands of dollars to upgrade the trail-worthiness of their rigs.

“Do you have a four-wheel-drive Jeep and an urge to jounce?” D’Olivo asked at the end of his story, inviting readers to take part in the next Jamboree. “A few sore words of advice: Be sure your Jeep seat upholstery is adequately padded…ouch!”

Fri, 07/01/2011 - 13:12

SEMA News—July 2011

Gone Jeepin’

   
   
In the summer of 1957, Petersen photographer Bob D’Olivo rode with a convoy of 251 Jeeps as it crossed Northern California’s infamous Rubicon Trail for what was then the fifth Jeeper’s Jamboree. As it still does today, the ’57 Jamboree convened in Georgetown, a small mining town in the foothills of the Sierra Nevada Mountains.

The group traveled some 40 miles over graded logging roads to Wentworth Springs, where it picked up the tough, rocky trail to Rubicon Springs. That 12-mile stretch “proved that only a four-wheel-drive vehicle like a small maneuverable Jeep could make the trip,” D’Olivo wrote in the November 1957 issue of Motor Trend. Then, as now, the trail conditions were tough, “even for the rough-and-ready Jeeps,” he said. “High in the Sierras, an occasional assist was required from a power winch and cable.”

D’Olivo went on to describe another Jeep Jamboree tradition that continues to this day:

“Overnight camp was made at Rubicon Springs, elevation 6,000 ft., with sleeping bags a must. A mountain man barbecue, fishing, floor show, bonfire, group singing and assorted liquid refreshments filled the evening.”

The Jamborees got their start in 1953, when members of the Georgetown Rotary Club were looking for a way to pump some life into the local economy. Just 55 Jeeps made the first trek; nearly 400 4x4s will saddle up for the crawl to the Springs when the 59th Jeeper’s Jamboree leaves Georgetown this July. The trip is now open to non-Jeep vehicles, though, they still must be short-wheelbase, nimble rigs—Toyota Land Cruisers, Suzuki Samurais, Bronco IIs and the like—to tackle the 10-out-of-10-rated trail.

One of the Rotarians who founded the Jamboree, Mark A. Smith, broke away from the original group in the early ’80s and started his own adventure travel company, Jeep Jamboree USA. Smith and his crew now stage 30 weekend-long Jeep Jamborees from Maine to California, taking some 7,000 Jeep enthusiasts on everything from hardcore trails to backcountry roads.

“We take Jeep owners and turn them into Jeepers,” say the JJ USA folks—Jeepers who spend hundreds if not thousands of dollars to upgrade the trail-worthiness of their rigs.

“Do you have a four-wheel-drive Jeep and an urge to jounce?” D’Olivo asked at the end of his story, inviting readers to take part in the next Jamboree. “A few sore words of advice: Be sure your Jeep seat upholstery is adequately padded…ouch!”

Fri, 07/01/2011 - 13:12

SEMA News—July 2011

Gone Jeepin’

   
   
In the summer of 1957, Petersen photographer Bob D’Olivo rode with a convoy of 251 Jeeps as it crossed Northern California’s infamous Rubicon Trail for what was then the fifth Jeeper’s Jamboree. As it still does today, the ’57 Jamboree convened in Georgetown, a small mining town in the foothills of the Sierra Nevada Mountains.

The group traveled some 40 miles over graded logging roads to Wentworth Springs, where it picked up the tough, rocky trail to Rubicon Springs. That 12-mile stretch “proved that only a four-wheel-drive vehicle like a small maneuverable Jeep could make the trip,” D’Olivo wrote in the November 1957 issue of Motor Trend. Then, as now, the trail conditions were tough, “even for the rough-and-ready Jeeps,” he said. “High in the Sierras, an occasional assist was required from a power winch and cable.”

D’Olivo went on to describe another Jeep Jamboree tradition that continues to this day:

“Overnight camp was made at Rubicon Springs, elevation 6,000 ft., with sleeping bags a must. A mountain man barbecue, fishing, floor show, bonfire, group singing and assorted liquid refreshments filled the evening.”

The Jamborees got their start in 1953, when members of the Georgetown Rotary Club were looking for a way to pump some life into the local economy. Just 55 Jeeps made the first trek; nearly 400 4x4s will saddle up for the crawl to the Springs when the 59th Jeeper’s Jamboree leaves Georgetown this July. The trip is now open to non-Jeep vehicles, though, they still must be short-wheelbase, nimble rigs—Toyota Land Cruisers, Suzuki Samurais, Bronco IIs and the like—to tackle the 10-out-of-10-rated trail.

One of the Rotarians who founded the Jamboree, Mark A. Smith, broke away from the original group in the early ’80s and started his own adventure travel company, Jeep Jamboree USA. Smith and his crew now stage 30 weekend-long Jeep Jamborees from Maine to California, taking some 7,000 Jeep enthusiasts on everything from hardcore trails to backcountry roads.

“We take Jeep owners and turn them into Jeepers,” say the JJ USA folks—Jeepers who spend hundreds if not thousands of dollars to upgrade the trail-worthiness of their rigs.

“Do you have a four-wheel-drive Jeep and an urge to jounce?” D’Olivo asked at the end of his story, inviting readers to take part in the next Jamboree. “A few sore words of advice: Be sure your Jeep seat upholstery is adequately padded…ouch!”

Fri, 07/01/2011 - 11:51

SEMA News—July 2011

Company Hosts Newest Congressional Motorsports Caucus Member

U.S. Congressman Randy Hultgren Visits Auto Meter Headquarters

By Dan Sadowski

  Rep. Randy Hultgren (left) joins Auto Meter President and CEO Jeff King
Rep. Randy Hultgren (left) joins Auto Meter President and CEO Jeff King in a discussion on federal issues impacting the automotive specialty-equipment market. Courtesy Kyle Bursaw, The Daily Chronicle
   
Auto Meter Products recently welcomed U.S. Congressman Randy Hultgren (R-IL) for a tour of its headquarters in Sycamore, Illinois. Auto Meter officials had already developed a working relationship with Rep. Hultgren, having hosted a previous visit and attending several other functions before last year’s election. This tour was part of SEMA’s District Site Visits Program, which connects lawmakers with SEMA members.

The visit showcased Auto Meter’s new department for producing battery-testing products. The department employs six new workers, and Rep. Hultgren was pleased to witness the company’s growth.

“Having the opportunity to visit Auto Meter served as a fantastic reminder of the need for us to have strong local businesses at the forefront of our economic recovery,” said Rep. Hultgren. “While success stories like Auto Meter’s are proof that things are starting to move in the right direction, we must continue to work to ensure that we create an environment that supports the role local businesses play in growing jobs and the economy.”

The visit included a roundtable discussion with Auto Meter President and Chief Executive Officer Jeff King, Chief Financial Officer Kent Alcott, Vice President of Operations Dean Panettieri and Vice President of Sales and Marketing and SEMA Board of Directors member Jeep Worthan.

Rep. Hultgren provided a legislative update from Washington. He spoke about the need to restore fiscal discipline, balance the budget and adopt pro-growth policies to support American manufacturing. He also stressed the need for a permanent research and development tax credit to spur job creation and innovation.

“Rising gas prices are also a concern for our company,” said King. “It makes it difficult for consumers to pay their bills, and it removes discretionary dollars from their pockets. Our company thrives on sales to enthusiasts who spend discretionary money to go racing.”

Corporate taxes were also a topic of conversation. In addition to federal tax burdens, Alcott noted that the corporate income tax rate in Illinois is high and growing. Rep. Hultgren agreed and observed that the brunt of the burden was falling on the shoulders of small- and medium-size companies.

   
Auto Meter Chief Financial Officer Kent Alcott (right) describes Auto Meter’s product line.
   
Rep. Hultgren recently joined the Congressional Automotive Performance and Motorsports Caucus as a direct result of outreach efforts by Worthan. Formed in 1996, the bipartisan caucus serves to raise the industry’s profile on Capitol Hill by recognizing the contributions that the automotive performance and motorsports industry have made to the U.S. economy.

Congressman Hultgren is serving his first term representing Illinois’ 14th Congressional District, which includes Kane and Kendall Counties as well as parts of Bureau, DeKalb, DuPage, Henry, Lee and Whiteside Counties.

Rep. Hultgren graduated from Bethel College in 1977 and later attended Chicago-Kent College of Law. After graduating from law school in 1993, Hultgren was elected to the DuPage County Board and County Forest Preserve Board in 1994. He was elected to the Illinois House of Representatives in 1999 and to the Illinois State Senate in 2007.

Auto Meter manufactures performance and specialty vehicle instrumentation, data acquisition systems, ruggedized video recording systems, tire-pressure monitoring systems, integrated displays, drag-racing launch and speed control systems, next-generation professional electrical system analyzers and battery testing and maintenance products. Auto Meter’s brands include Auto Meter, Dedenbear Products, Stack, GaugeWorks and Autogage.

The Congressional District Site Visit Program is overseen by SEMA’s government affairs office in Washington, D.C. Given that members of Congress will be in their home districts more often this year, companies interested in hosting an event with their elected officials are encouraged to contact SEMA Congressional Affairs Manager Dan Sadowski via e-mail or by phone at 202/783-6007 x19.

Fri, 07/01/2011 - 11:51

SEMA News—July 2011

Company Hosts Newest Congressional Motorsports Caucus Member

U.S. Congressman Randy Hultgren Visits Auto Meter Headquarters

By Dan Sadowski

  Rep. Randy Hultgren (left) joins Auto Meter President and CEO Jeff King
Rep. Randy Hultgren (left) joins Auto Meter President and CEO Jeff King in a discussion on federal issues impacting the automotive specialty-equipment market. Courtesy Kyle Bursaw, The Daily Chronicle
   
Auto Meter Products recently welcomed U.S. Congressman Randy Hultgren (R-IL) for a tour of its headquarters in Sycamore, Illinois. Auto Meter officials had already developed a working relationship with Rep. Hultgren, having hosted a previous visit and attending several other functions before last year’s election. This tour was part of SEMA’s District Site Visits Program, which connects lawmakers with SEMA members.

The visit showcased Auto Meter’s new department for producing battery-testing products. The department employs six new workers, and Rep. Hultgren was pleased to witness the company’s growth.

“Having the opportunity to visit Auto Meter served as a fantastic reminder of the need for us to have strong local businesses at the forefront of our economic recovery,” said Rep. Hultgren. “While success stories like Auto Meter’s are proof that things are starting to move in the right direction, we must continue to work to ensure that we create an environment that supports the role local businesses play in growing jobs and the economy.”

The visit included a roundtable discussion with Auto Meter President and Chief Executive Officer Jeff King, Chief Financial Officer Kent Alcott, Vice President of Operations Dean Panettieri and Vice President of Sales and Marketing and SEMA Board of Directors member Jeep Worthan.

Rep. Hultgren provided a legislative update from Washington. He spoke about the need to restore fiscal discipline, balance the budget and adopt pro-growth policies to support American manufacturing. He also stressed the need for a permanent research and development tax credit to spur job creation and innovation.

“Rising gas prices are also a concern for our company,” said King. “It makes it difficult for consumers to pay their bills, and it removes discretionary dollars from their pockets. Our company thrives on sales to enthusiasts who spend discretionary money to go racing.”

Corporate taxes were also a topic of conversation. In addition to federal tax burdens, Alcott noted that the corporate income tax rate in Illinois is high and growing. Rep. Hultgren agreed and observed that the brunt of the burden was falling on the shoulders of small- and medium-size companies.

   
Auto Meter Chief Financial Officer Kent Alcott (right) describes Auto Meter’s product line.
   
Rep. Hultgren recently joined the Congressional Automotive Performance and Motorsports Caucus as a direct result of outreach efforts by Worthan. Formed in 1996, the bipartisan caucus serves to raise the industry’s profile on Capitol Hill by recognizing the contributions that the automotive performance and motorsports industry have made to the U.S. economy.

Congressman Hultgren is serving his first term representing Illinois’ 14th Congressional District, which includes Kane and Kendall Counties as well as parts of Bureau, DeKalb, DuPage, Henry, Lee and Whiteside Counties.

Rep. Hultgren graduated from Bethel College in 1977 and later attended Chicago-Kent College of Law. After graduating from law school in 1993, Hultgren was elected to the DuPage County Board and County Forest Preserve Board in 1994. He was elected to the Illinois House of Representatives in 1999 and to the Illinois State Senate in 2007.

Auto Meter manufactures performance and specialty vehicle instrumentation, data acquisition systems, ruggedized video recording systems, tire-pressure monitoring systems, integrated displays, drag-racing launch and speed control systems, next-generation professional electrical system analyzers and battery testing and maintenance products. Auto Meter’s brands include Auto Meter, Dedenbear Products, Stack, GaugeWorks and Autogage.

The Congressional District Site Visit Program is overseen by SEMA’s government affairs office in Washington, D.C. Given that members of Congress will be in their home districts more often this year, companies interested in hosting an event with their elected officials are encouraged to contact SEMA Congressional Affairs Manager Dan Sadowski via e-mail or by phone at 202/783-6007 x19.

Fri, 07/01/2011 - 11:51

SEMA News—July 2011

Company Hosts Newest Congressional Motorsports Caucus Member

U.S. Congressman Randy Hultgren Visits Auto Meter Headquarters

By Dan Sadowski

  Rep. Randy Hultgren (left) joins Auto Meter President and CEO Jeff King
Rep. Randy Hultgren (left) joins Auto Meter President and CEO Jeff King in a discussion on federal issues impacting the automotive specialty-equipment market. Courtesy Kyle Bursaw, The Daily Chronicle
   
Auto Meter Products recently welcomed U.S. Congressman Randy Hultgren (R-IL) for a tour of its headquarters in Sycamore, Illinois. Auto Meter officials had already developed a working relationship with Rep. Hultgren, having hosted a previous visit and attending several other functions before last year’s election. This tour was part of SEMA’s District Site Visits Program, which connects lawmakers with SEMA members.

The visit showcased Auto Meter’s new department for producing battery-testing products. The department employs six new workers, and Rep. Hultgren was pleased to witness the company’s growth.

“Having the opportunity to visit Auto Meter served as a fantastic reminder of the need for us to have strong local businesses at the forefront of our economic recovery,” said Rep. Hultgren. “While success stories like Auto Meter’s are proof that things are starting to move in the right direction, we must continue to work to ensure that we create an environment that supports the role local businesses play in growing jobs and the economy.”

The visit included a roundtable discussion with Auto Meter President and Chief Executive Officer Jeff King, Chief Financial Officer Kent Alcott, Vice President of Operations Dean Panettieri and Vice President of Sales and Marketing and SEMA Board of Directors member Jeep Worthan.

Rep. Hultgren provided a legislative update from Washington. He spoke about the need to restore fiscal discipline, balance the budget and adopt pro-growth policies to support American manufacturing. He also stressed the need for a permanent research and development tax credit to spur job creation and innovation.

“Rising gas prices are also a concern for our company,” said King. “It makes it difficult for consumers to pay their bills, and it removes discretionary dollars from their pockets. Our company thrives on sales to enthusiasts who spend discretionary money to go racing.”

Corporate taxes were also a topic of conversation. In addition to federal tax burdens, Alcott noted that the corporate income tax rate in Illinois is high and growing. Rep. Hultgren agreed and observed that the brunt of the burden was falling on the shoulders of small- and medium-size companies.

   
Auto Meter Chief Financial Officer Kent Alcott (right) describes Auto Meter’s product line.
   
Rep. Hultgren recently joined the Congressional Automotive Performance and Motorsports Caucus as a direct result of outreach efforts by Worthan. Formed in 1996, the bipartisan caucus serves to raise the industry’s profile on Capitol Hill by recognizing the contributions that the automotive performance and motorsports industry have made to the U.S. economy.

Congressman Hultgren is serving his first term representing Illinois’ 14th Congressional District, which includes Kane and Kendall Counties as well as parts of Bureau, DeKalb, DuPage, Henry, Lee and Whiteside Counties.

Rep. Hultgren graduated from Bethel College in 1977 and later attended Chicago-Kent College of Law. After graduating from law school in 1993, Hultgren was elected to the DuPage County Board and County Forest Preserve Board in 1994. He was elected to the Illinois House of Representatives in 1999 and to the Illinois State Senate in 2007.

Auto Meter manufactures performance and specialty vehicle instrumentation, data acquisition systems, ruggedized video recording systems, tire-pressure monitoring systems, integrated displays, drag-racing launch and speed control systems, next-generation professional electrical system analyzers and battery testing and maintenance products. Auto Meter’s brands include Auto Meter, Dedenbear Products, Stack, GaugeWorks and Autogage.

The Congressional District Site Visit Program is overseen by SEMA’s government affairs office in Washington, D.C. Given that members of Congress will be in their home districts more often this year, companies interested in hosting an event with their elected officials are encouraged to contact SEMA Congressional Affairs Manager Dan Sadowski via e-mail or by phone at 202/783-6007 x19.

Fri, 07/01/2011 - 11:14

SEMA News—July 2011

Restyling & Car Care Accessories New Products

Personalization and Protection for an Evolving Market

By Steve Campbell

Whether at the dealerships or through independent specialty-equipment installers, car and truck personalization allows consumers to tailor their vehicles to their unique requirements. While market forces—both intrinsic and external—have wrought changes over the past few years, consumers have never ceased to customize and care for their vehicles.

As with other market segments, restyling customers have increasingly turned to the Internet to research available products and the companies that provide installation services. This surge in electronic communications provides unprecedented opportunities, so restylers have joined other specialty-equipment businesses in educating themselves about website design and tracking, social media, smartphone technology and other emergent marketing channels.

In the pages that follow, we present a comprehensive sampling of the car care and restyling products that were introduced at the 2010 SEMA Show. The breadth of these innovative offerings showcases the strength of the industry.

We’ve also included comments about where the market has been and where it is going from some of the leading voices in the restyling segment. While they touch on myriad industry trends and opportunities, the thread that unites them is their passion for commerce and their optimism about what lies ahead.

View More than 100 Restyling & Care Care New Products and Expert Comments from the 2010 SEMA Show on PDF.
 
 

AAC Car Cover Inc.
3D Covers
877/258-2975
www.aaccarcover.com

Our protective custom car covers are for any type of vehicle, including cars, motorcycles, RVs, buses, boats and small aircraft. We also offer custom car cover designs that display a fun variety of animal shapes or other distinctive features and 3-D accessories.

 

ACS Composite-Advanced
Composite Specialties
ACS SS9 Camaro Hood
514/828-1000
www.acscomposite.com
PN: 33-4-003

The ACS SS9 modular hood, manufactured in ACS’s validated RTM process, features a domed cowl higher than the original and available with a choice of three interchangeable hood inserts to change the look of your SS9 hood in minutes. Includes a window, an extractor and a carbon insert.

     

3M
3M Accuspray System
877/666-2277
www.3m.com/automotive
PN: 16570

The 3M Accuspray system combines a high-performance TTVLP primer spray gun with an innovative replaceable atomizing head. It delivers a flatter, smoother finish; reduces overspray; cuts masking, sanding and cleaning time; improves productivity; and lowers primer and solvent consumption 

 

Stainless Showworks Inc.
’05–’09 Mustang V6, GT and Shelby
Full-Piece Hood-Prop Rod Elimination
541/621-8411
www.mustangstainless.com PN: 2005-9 BFG

This kit is a brushed stainless dress up kit that
will eliminate the use of the hood prop rod and will include a gas shock hood lift kit for holding the hood up in place.

     

3M
3M Perfect-It Denibbing System
877/666-2277
www.3m.com/denib PN: 7653

Removes dirt nibs faster and easier, reducing the 
denibbing time and improving your productivity. The micro-sanding technology allows users to work where the car is.  

  Auto Tecknic
Mercedes Benz W204 C Class Grille
626/275-4155
www.autotecknic.com PN: MB-0168

AutoTecknic matte black grille. Aggressive design and precise fitment for the Mercedes-Benz W204 C Class.

     
 
Jason Braun The restyling industry is facing a rapidly changing marketplace due to powerful factors: globalization, eCommerce, rising fuel costs, inflation and general unpredictability in today’s world. The new economic paradigm requires that business owners adapt quickly to change and be open to opportunities.

Function over fashion is the most significant trend in the restyling segment. Products with true functionality have vastly outpaced counterparts that are only visual in nature. Quite simply, consumer discretionary income is tighter than ever, and products that combine function and fashion are doing best. Consumers are looking for items that provide comfort, safety and performance along with style. Products with these key attributes coupled with continual innovation and improvement will drive increased demand.

That being said, the cost of fuel is the throttle on the entire economy and affects everything from tomatoes to tonneau covers. Price any item in the local grocery, and you’ll see the uptick; the increases are small but will be painful over time. Without a real focus on U.S. energy policy, fuel costs will have a major impact on the entire economy. Our industry will be no exception.

—Jason Braun
Executive Vice President,
Meyer Distributing Inc.

 

ACS Composite-Advanced
Composite Specialties
T2 T3 2010 Camaro Bumper
514/828-1000
www.acscomposite.com
PN: 33-4-037

ACS’s T3 Bumper is a replacement front fascia
for ’10–’11 Camaros. It features dual cooling ports and a functional splitter. Individual components can also be purchased individually to be installed on any SS fascia.

 

ACS Composite-Advanced Composite Specialties
Specter GTZ Camaro Hood
248/583-9559
www.spectergtr.com
PN: SWS10501001

Specter’s GTZ Camaro Hood is a replacement heat extractor hood that not only has an aggressive look, but also releases high-pressure air and heat from the engine bay while negating front-end lift.

     

Stainless Showworks Inc.
’05–’09 Mustang V6, GT and Shelby Hood Prop Rod Elimination Dress-Up Kit
541/621-8411
www.mustangstainless.com
PN: 05 RADCVR-GT PSN

This mirrored polished dress-up kit requires the radiator cover extensions and requires the gas shock hood lift.

 

Autoglym
Leather Cleaner

305/266-3887
www.autoglym.com
PN: LC500US

A premium formulation with specialized cleaning and deodorizing agents that safely cleans and freshens automotive leather upholstery and prepares the hide for nourishing preservative treatments.

View More than 100 Restyling & Care Care New Products and Expert Comments from the 2010 SEMA Show on PDF.
 
 

Altec Products Inc.
C6 Corvette Leather Door Sill Enhancer
800/797-9035
www.altecproducts.com
PN: 626

C6 Leather Door Sill Enhancer is constructed of quality genuine leather. Official GM licensed embroidered logo. Installation with 3M VHB tape. Accents leather interior.

 

Autoglym
Interior Shampoo
305/266-3887
www.autoglym.com
PN: CIS500US

Contains a complex blend of surface-active ingredients to quickly and safely deep clean synthetic fabric seat upholstery, trim, carpets and roof linings.

     

Lethal Threat Designs
Fully Embroidered Work Shirt
914/207-0343
www.lethalthreat.com
PN: FE50101

Fully embroidered back design. Embroidered Lethal Threat Motor Gear pocket logo. Lethal Threat sticker hang tag. Made in the U.S.A. We can customize it.  

 

Autoglym
Autoglym Bumper Care

305/266-3887
www.autoglym.com
PN: BC500US

Cleanses and revives unpainted molded bumpers, fenders, grilles, mirror casings, door handles, tire walls and mud flaps. It will completely restore the blackest of blacks.

     

Coast to Coast International CCI Grille Overlay
800/999-8987
www.coast2coastinternational.com PN: IWCGI/90

The IWCGI/90 is a brand-new CCI Grille Overlay for the ’11 GMC Sierra HD. CCI Grille Overlays are known for their quick-fit installation and quality finish. All CCI Grille Overlays come with a limited lifetime warranty.

 

Auto Mats Accessories Inc. Collegiate Logo All Weather Mat
800/570-0704
automatsandaccessories.com PN: 5400

Licensed collegiate logos on universal all-weather mat made from recycled products. Manufactured in the U.S.A. Other logo art available. Artwork on driver’s and passenger’s sides.

     

Our world is becoming more complicated, and emerging technologies are playing an increasing role. Restylers should embrace technology. What you’ve been doing for the past 25 years won’t guarantee you a future, so be willing to learn technology integration.

When the banks did their correction to lending policies in 2008–2009, it left consumers hungry for amenities, such as electronics and leather. After the realignment, some car buyers couldn’t get approved for higher-priced vehicles. Nicer amenities became a natural addition for these types of buyers.

Leather continues to be at the top of the most-requested products for interiors. Consumers hunger for color selections other than what the factory offers. They’re also interested in navigation, backup-assist products and hands-free management systems.

The most significant products for our company continue to be sunroofs, but we’ve also added graphics and a clear bra product to our lines. Retro-looking cars lend themselves to racing stripes more now than ever before.

The vehicle mix has also changed. In past years, dealerships sold five new cars for every one used car; now the ratio has changed to one used for every one new. For that reason, restylers selling to car dealerships should target the pre-owned lots.

—Diana Braschler
Owner, Dealer Source Ltd.

 

Braille Battery
Braille INTENSITY 480R 10-lb. Group 48 Lithium Carbon Fiber OEM Performance
Replacement Battery
941/312-5047
www.braillebattery.com
PN: 480R

Braille INTENSITY 480R Lithium Carbon Fiber 10-lb. Group 48 Performance Battery. SealedSafe race-winning technology. Saves up to 50 lbs. from the vehicle. Made in the U.S.A.  

 

Au-tomotive Gold Inc.
Alabama License Plate Frame
800/358-7843
www.autogold.com PN:LFWC.ALA.RED

Alabama metal license plate frame. More than 400 different colleges are available in college colors.

     

Au-tomotive Gold Inc.
Skull Trailer Hitch Cover
800/358-7843
www.autogold.com PN: T-SKL-C

Skull Trailer Hitch Cover. Stainless steel with a lifetime warranty.

 
Avery’s Floor Mats
Select Touring StainResist Carpeted Floor Mats

800/541-7397
www.averysfloormats.com PN: 4pc car set

Select touring floor mats treated with StainResist Technology; 28-oz. densely-woven nylon yarn. Action Back natural rubber backing. Eight colors with serged binding. Made in the U.S.A.

     
Fri, 07/01/2011 - 11:11

SEMA News—July 2011

Media Methodology

Five Tips for Seeing (and Properly Evaluating) Return on Investment

   
   
How effective are your advertising and media campaigns? More important, how are you measuring your return on investment (ROI)?

When marketing pros speak of “tracking media,” they’re really referring to tracking promotion, which—along with product, price and place—is one of the four P’s of marketing. Promotion’s goal is to inform consumers about the other three P’s through various tactics, including advertising, personal selling, public relations, events, sponsorships and print, broadcast and online media. Obviously, promotional strategies will vary according to brand, product, targeted consumer demographics and other factors within the overall marketing mix.

Complex? Yes. But there are some tried-and-true principles for seeing and properly measuring ROI.

1. View the Big Picture

According to Eric Morley, president of Blue C Advertising in Costa Mesa, California, too many marketing departments operate as a collection of “silos” competing for internal funds. For true ROI, media campaigns must create an “interlocking web of ongoing message development, media execution, lead generation, customer relations and strategic creative.”

“If I just drop an ad in the newspaper or article on the web and expect it to do something for me, that’s never going to happen. It’s like throwing money in the wind,” said Morley. “Marketing is about building relationships month after month.”

In other words, when evaluating ROI, think beyond the balance sheet to weigh a promotion’s intangible benefits.

   
   
“We feel advertising is for the long term, and immediate ROI isn’t as important to us as a long-term branding strategy,” agreed Robin Gialanella, marketing manager for wholesale-distributor CWR Electronics in Bayville, New Jersey. “We strive to create ads and banners that grab attention. Readers might not directly buy something at first glance, but eventually, if we continue to be seen and intrigue them enough, they will hopefully become a customer.”

William Reminder, CEO for truck accessory manufacturer THI-Extang in Ann Arbor, Michigan, added: “When we have a medium which is not highly trackable, we often still use the medium for image/brand building and when we launch new products. You have to have a good sense of what is an appropriate expenditure, even when you can’t specifically quantify the direct impact of that advertising campaign.”

2. Mix It Up

Morley said that successful marketers tie multiple media vehicles together for an effective, synergistic marketing mix. “The trick is looking for media offering integrated formats, such as a print ad with an online mechanism plus some sort of promotional tie,” he explained. A well-integrated mix can achieve what he called the ideal 80/20 standard: 20% of media advertising generating 80% of a company’s business. Each company will define that mix differently.

“We use trade magazines, which are not highly trackable, for building our brand equity and product launches,” Reminder said. “Consumer magazines are used to expand and develop the different channels and build demand in the market.” Although broadcast ads have proven excessively costly, “we spend millions of dollars on free displays to our jobber base, which is critical when consumers are choosing a product for their vehicles.”

Gialanella believes print media and web news blogs offer the best ROI: “We have a new blog on our own website, and this seems to create a lot of buzz [and] an increase in sales.” E-mails, on the other hand, “have proven less effective.”

Whatever the mix, tying special offers, coupons and other promotions to specific media vehicles will help track results.

3. Allocate Resources Wisely

Eliminating silos and mixing media doesn’t mean ill-defined budgeting. Segmenting the marketing budget into appropriate buckets can help demarcate goals and measure ROI.

“We separate out the marketing/advertising into two areas,” Reminder said. “Existing product lineup—I commit to a core budget and evaluate the blend of media. Trade publications, consumer publications, our own website, customer websites, other web/electronic media, trade shows—we balance the advertising spent on each but, most importantly, we assess the quality and content of the media. New-product launches have a greater emphasis to ‘blitz’ the core media avenues, and then we branch out into other areas to get consumers to pull demand through our distribution channels—consumer, jobber, distributor.”

4. Track Online

Tracking methods for print media and collateral have traditionally taken the form of reader-response cards and dedicated toll-free phone numbers. Thanks to the Internet, companies can now add specially designated URLs, web landing pages and e-mail addresses to these efforts for increased immediacy and demographic analysis.

“Insert web addresses that are unique to the ad, event or broadcast,” advised Roll-N-Lock Director of Sales and Marketing Dan Beaulaurier. “Forward them to your primary domain name, and then review your monthly Google Analytics report to see how many unique new visitors each address is attracting.”

Of course, social media, YouTube videos and other online initiatives are instantly trackable, along with traffic to affiliated websites.

 
   
“Many of our customers are experts with their websites in reaching consumers,” Reminder said. “We partner with all of our customers with strong support to their advertising and marketing efforts. It helps them, and it helps us.”

Meanwhile, Morley noted that today’s marketing pros are especially excited by quick-response (QR) codes—those funny black-and-white jigsaw-like squares popping up everywhere (see “Deciphering QR Codes” on p. 75). Easily generated and affixed to practically anything (display and print ads, packaging, websites, editorial, buildings and even billboards), QR codes are packed with trackable data.

When a smartphone camera scans the code, it immediately launches a target weblink in the device browser. Consumers get to learn about (or even order) products or services, while the company gets on-the-spot marketing data, including which promotion generated the visit.

5. Set Regular Review Points

“Evaluate your marketing and advertising programs quarterly,” suggested Beaulaurier. “Even though early information will be minimal, it will still likely prove approximately relative to greater volumes of data gathered over the long haul.”

While marketing experts generally hold that advertising should be given ample time to sink in, completely lackluster response over a single quarter is a sure warning that a campaign is falling flat. “You won’t need to run lots more times with bad results before you can begin to believe those results,” explained Beaulaurier.

Reminder similarly advised reviewing results at fixed intervals throughout the year. “We assess response impact for web and electronic media quarterly,” he said, “and we evaluate the greater program one to two times per year.”

Still, recognize the tracking limitations of differing media. “At CWR, we’ve found that people get a lot of spam e-mails daily,” Gialanella said. “Most e-mails unfortunately go unread; therefore, it’s hard to get users to react.”

And don’t simply blame the medium if a campaign fails. Too many companies develop advertising internally without pretesting it among target demographics. Even the best of media can’t breathe life into bad creative.

Above all, clearly define your media and evaluation tactics. As Beaulaurier summed up: “Any attempt to monitor your advertising and marketing efforts is better than none. You can’t rely on potential customers to tell you where they saw your ad because they don’t care about your ad program. You must find a way to monitor their activities yourself [using tools] that are unique to each ad source.”