SEMA eNews Vol. 14, No. 2, January 13, 2011

21 Great Customer Service Tips—How Many Do You Use?

  Nancy Friedman
  Customer service specialist Nancy Friedman will lead the webinar session, "21 Great Unexpected Customer Service Tips."

Great customer service must be the hallmark of any successful business—not only to retain customers, but also to attract new ones. How is your staff doing? Have they become complacent? Could they use a refresher course? Gather your staff and participate in "21 Great Unexpected Customer Service Tips." These are unique techniques that will bring the service level of your organization to new heights.

Each tip, technique and skill will be discussed as well as how to best use it. While some of these tips and techniques may be familiar, Nancy Friedman, who will lead this webinar, brings a new perspective to each of them.

Friedman’s passion for retail sales and counter training goes above and beyond. As a customer service specialist, Friedman has brought programs to Car-X, Tuffy, Carstar, Precision Tune, LA Tire Dealers, Midas, National Tire Dealers and Retreaders Association (NTDRA) and a host of other automotive companies and associations over the years.

Join her on Thursday, January 20, from 10:00 a.m.–11:00 a.m. (PST) as she conducts this lively session on customer service.

To register for this session or for more information, follow this link.

SEMA webinars are free to SEMA members and only $29 for non-members.

All previously conducted webinars are also available for download, making it more convenient for members to access the sessions on their own schedules. To access the webinar archives page, click here.

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