SEMA eNews Vol. 10, No. 36, September 6, 2007

TURN ONE-TIME BUYERS INTO REPEAT CUSTOMERS—NEXT WEEK'S WEBCAST

"Correlating Parts Service to Customer Wants and Needs"

Thursday, Sept. 13, 2007, 10 a.m. (PST)

Good customer care is critical to having a profitable business. Tune in to next week's SEMA webinar, "Correlating Parts Service to Customer Wants and Needs," presented by Gary Naples of Freelance Associates, to learn how to develop a winning tactic that will help transform one-time buyers into repeat customers, and repeat customers into loyal advocates of your business.

How to Participate

During the webinar, you will be able to interact and ask questions via phone or computer. Simply follow these steps:

View the presentation during the webinar by clicking here the day of the webinar.

- Connect to the audio portion of the webinar by calling toll-free to 866/637-2754, pin 1542.

All SEMA webinars are recorded, and the audio and video portions of past webinars are available for download. Recent sessions include information about minimum pricing agreements, trade show tips, product data and more. Check out all the sessions available for download at www.sema.org/webinar.

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