How Fit Is Your Customer Service?

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play video   Title:
How Fit Is Your Customer Service?
Steve Ferrante, Sale Away, LLC

Duration: 1 hour
SEMA Webinar, February 9, 2012

Just as with personal fitness, there are many aspects to managing
the well-being of a customer service effort. Businesses with healthy
customer service practices maximize customer interactions and
ultimately produce more sales and greater profitability.

This session features select content adapted from the
nationally-acclaimed Pinnacle Performance sales/customer service
training program for the auto and tire service industry; exploring
the elements that produce a fit customer service effort with
specific strategies and techniques to improve employee performance
and results. Don't pass up this opportunity to learn practical
customer service strategies.

QUESTIONS? Contact SEMA Customer Service, 909-610-2030 (8:00 am to 5:00 pm Pacific) or email us.
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