The Nordstrom Way to Customer Service [Never Lose Another Customer]
About this product:
Wednesday, September 9, 2009, Presented by Robert Spector, Author of The Nordstrom Way
Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale can suffer and your company is at risk. We know how to create loyal customers and get them to keep coming back. Your people will leave this seminar with real-world action items they can use right away.