How Fit Is Your Customer Service?
Presenter: Steve Ferrante, Sale Away, LLC
Duration: 1 hour
Date: SEMA Webinar, February 9, 2012
Just as with personal fitness, there are many aspects to managing
the well-being of a customer service effort. Businesses with healthy
customer service practices maximize customer interactions and
ultimately produce more sales and greater profitability.
This session features select content adapted from the
nationally-acclaimed Pinnacle Performance sales/customer service
training program for the auto and tire service industry; exploring
the elements that produce a fit customer service effort with
specific strategies and techniques to improve employee performance
and results. Don't pass up this opportunity to learn practical
customer service strategies.
|QUESTIONS? Contact SEMA Customer Service, 909-610-2030 (8:00 am to 5:00 pm Pacific) or email us.
Source URL: https://www.sema.org/sei/library-courses/customer-service-and-sales/how-fit-is-your-customer-service