About this product:
November 3, 2009 – 1:00 p.m. - 2:00 p.m.
Presented by: Robert Spector, Author of The Nordstrom Way
Track: Customer Service & Sales Solutions
Customer loyalty is fundamental to the success of your company. Without it, expenses go up, profits go down, morale can suffer and your company is at risk. We know how to create loyal customers and will provide the ideas, tools and motivation to keep your customers coming back. Your people will leave this seminar with real-world action items they can put to use right away.
Download format in this product: MPEG Layer 3 Audio (MP3)