Webinar: The Road to Customer Service Excellence: From the Mom & Pop Store to The Nordstrom Way

Presented by: Robert Spector, Robert Spector Consulting

Robert Spector has been involved in customer service since the age of 13, when he first went to work in his mother and father’s butcher shop. Working alongside his parents, he learned firsthand what it takes to take care of customers—and to keep them loyal. Those lessons inspired his latest book, The Mom & Pop Store, which features interviews with successful independent retailers from all over the world. Join Robert and the SEMA Education Institute (SEI), as they bring together the practical wisdom of mom and pop with the sophisticated strategy of Nordstrom, the subject of Robert's bestselling book, The Nordstrom Way.  Robert believes that elements of great customer service are universal, regardless of the size of your organization.

Don’t miss this information-packed webinar on Thursday, January, 26, at 10:00 a.m. (Pacific).

Participate live or download the webinar when it's convenient. And remember: SEI webinars are free to SEMA members and only $29 for non-members.


* Please be sure that you're logged in to your MySEMA
account to obtain your free webinar registration. Don't know your username and
password? Contact SEMA Customer Service, member@sema.org or call us at


$29 for Non-Members

Date / Time: 
Thursday, January 26, 2012 -
10:00am to 11:00am
(909) 978-6655
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