Track: Customer Service & Sales Solutions

How To Get Customers Off The Phone and Into Your Store

About this product:

November 5, 2009 – 3:00 p.m. - 4:00 p.m.
Presented by: Eddy Kay, Eddy Kay Group and author of Retail Amnesia
Track: Customer Service & Sales Solutions

As retailers, we spend a fortune every year to make that phone ring. And then we fail to get the customer in the door. This seminar will teach you how to get them off the phone and into your store where you can sell them. You'll walk away knowing how to take control, sample questions to ask that will engage them in the buying process and, most importantly, get them to spend money with you!

Download format in this product: MPEG Layer 3 Audio (MP3)

SEMA Members may get this content for free!

Regular Price:

$9.95

Sure-fire Ways to Maximize Accessory Sales to Auto Dealers

About this product:

November 5, 2009 – 11:00 a.m. - 12:00 p.m.
Moderated by: Bill Wolf, SEMA, with panelists:
• Jonathan Titman, Automotive Essentials
• Ed Wood, Parkway Ford
Track: Customer Service & Sales Solutions

Restylers and retailers need a recession-busting formula for merchandising products and services to car dealers. Discover real-world solutions to reinvigorating accessory sales to dealerships. Learn how to build long-lasting relationships with key decision makers and turn objections into opportunities. Pinpoint what’s expected in terms of quality and service, and identify the best approaches to creating profitable accessory programs for you and your dealer customers. Make the best of this revenue source.

Download formats in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF), MPEG Layer 3 Audio (MP3)

SEMA Members may get this content for free!

Regular Price:

$9.95

Consultative Selling: Making Customers Happy They Bought from You!

About this product:

November 4, 2009 –  9:30 a.m. - 10:30 a.m.
Presented by: Michael Mattevi, GE Money
Track: Customer Service & Sales Solutions

Are your customers "shopping" their installation and service work more than ever? Do they "price compare" every item? Choose the cheapest product or service possible . . .. putting off until tomorrow what they should do today? In these unsure economic times, customer service and consultantative selling is more important than ever. In this seminar, you will learn simple and easy tools you can use to teach your employees how to do "consultantive selling" . . and the result will be customer loyalty and increased sales!

Download format in this product: MPEG Layer 3 Audio (MP3) 

SEMA Members may get this content for free!

Regular Price:

$9.95

The Nordstrom Way to Customer Service Excellence

About this product:

November 3, 2009 – 1:00 p.m. - 2:00 p.m.
Presented by: Robert Spector, Author of The Nordstrom Way
Track: Customer Service & Sales Solutions

Customer loyalty is fundamental to the success of your company. Without it, expenses go up, profits go down, morale can suffer and your company is at risk. We know how to create loyal customers and will provide the ideas, tools and motivation to keep your customers coming back. Your people will leave this seminar with real-world action items they can put to use right away.

Download format in this product: MPEG Layer 3 Audio (MP3) 

SEMA Members may get this content for free!

Regular Price:

$9.95

Simple & Effective Marketing That Will Turbo Charge Your Sales

About this product:

November 2, 2009 – 1:00 p.m. - 2:00 p.m.
Presented by: Bob Negen, WhizBang! Training
Track: Customer Service & Sales Solutions

If 15% to 30% sales growth sounds good, don’t miss this dynamic workshop. Learn the secrets of a consistent system to generate significant sales increases and exponential growth by learning how to get customers to shop more often, generate foot traffic and tricks to growing your business without spending a fortune - plus a special section on how to use the Internet to generate more sales from your current customers.

Download formats in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF), MPEG Layer 3 Audio (MP3) 

SEMA Members may get this content for free!

Regular Price:

$9.95

Boost Your Profits with Customer-Centered Selling

About this product:

November 2, 2009 – 11:00 a.m. - 12:00 p.m.
Presented by: Bob Negen, WhizBang! Training
Track: Customer Service & Sales Solutions

Learn a sales system that can be implemented immediately for greater profit. This practical, proven system focuses on easy-to-understand strategies, tips and tricks to boost your store’s sales while providing exceptional service. Learn a potent five-step system and six powerful words that will dramatically increase sales and let you understand your customer’s needs. This workshop gives you what you need to create a team of sales superstars.

Download formats in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF), MPEG Layer 3 Audio (MP3) 

SEMA Members may get this content for free!

Regular Price:

$9.95

Pages

Subscribe to Track: Customer Service & Sales Solutions