Track: Customer Service & Sales Solutions

Telephone Techniques: Turning Calls Into Sales

About this product:

November 4, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Nancy Friedman, The Telephone Doctor
Track: Customer Service & Sales Solutions

A dynamic SALES program for the seasoned or novice person. This program covers both counter training and phone sales for inbound and outbound calls. Every telephone call is a business opportunity and how we treat that call is worth hundreds of dollars. How much business are we losing due to poor sales skills? UNTOLD millions! Nancy Friedman, The Telephone Doctor, presents “Sales Skills from A to Z.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

Do Your Customers Love You?

About this product:

November 4, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Mark Beaton, MBA Dealer Services
Track: Customer Service & Sales Solutions

How does your customer service rate? Surveys show that more consumers than ever are fed up with bad service! And when they receive bad service, either real or perceived, they limit their spending or go someplace else. Learn the difference between the customer’s needs and expectations and how to form business processes and personal behaviors around those needs and expectations. Learn the impact of having consistent work practices and added-value items that can be included. Understand the impact attitude has on customer loyalty and future sales.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

Selling to Car Dealers - Powered by the Professional Restylers Organization (PRO)

About this product:

November 2, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Ron Leslie, Katzkin Leather; Joey Johnston, Tops & Trends; Diana Braschler, Dealersource; Ed Woods, Parkway Ford; Mark Hickey, Webasto
Track: Customer Service & Sales Solutions

Selling to car dealers can be challenging, but if done properly, it can result in a long-term and profitable partnership. In this session, you'll learn how to approach and effectively build a long term relationship with car dealers, how to sell value, not price, how to create vehicles that provide unique selling angles for dealers at higher profits, how to overcome dealer objections and structure your business to do dealer work.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

Turn Your Staff Into a Service-Driven Sales Machine

About this product:

November 1, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

Effective, customer focused selling is not pushy or rude. It is the best customer service tool at your command. This fun, interactive workshop focuses on practical, proven customer service and sales strategies that can be brought back to your business and used immediately. The focus is not on theory, but on easy to understand strategies, tips and tricks to boost your store’s sales while providing exceptional service. In this workshop you will learn: How to turn a complaint into a powerful, positive customer experience; The basic needs of customers and the most efficient way to meet them; Ten telephone tips to make sure that the first contact is a great one; How to dramatically improve customer satisfaction by using specific, confidence boosting words; The five steps to a great sale; Six powerful words to understand your customer’s needs. Great customer service and great selling do not happen by accident. This workshop gives you the tools you need to deliver the service your customers deserve and generate the sales your store need.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

How to Successfully Compete Without Selling on Price

About this product:

November 2, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Brian Reese, Competition Cams
Track: Customer Service & Sales Solutions

Selling more product is not soley based on price. This session will discuss 5 key elements that will help your company understand how to break away from the pack and sell product on merit, at fair market prices.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

How to Find, Hire & Train a Team of Retail Superstars

About this product:

November 1, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

A top-notch staff is your biggest competitive edge. A great staff does not happen by accident; it is created by recruiting the right people, training them effectively, disciplining them fairly, and motivating them constantly. You’ll learn: The tricks to finding the best, most highly qualified candidates; How to develop interview questions that separate the potential superstars from the run-of-the-mill; The three reasons people don’t do what they are supposed to – and how to solve the problem; What to do when someone “holds you hostage”; How to build a great employee manual that is the foundation of your training program; The most important - and most frequently forgotten - step in the training process; The secret to consistently great training – every employee, every time you hire; Why a great training program is the key to top-drawer customer service and big sales increases; The five secrets of successful coaching; And much, much more!

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

Explode Your Sales! How to Get the Maximum Bang From Your Marketing Bucks

About this product:

November 1, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

Does 20%, 30%, even 50% sales growth next year sound good? If it does, you won’t want to miss this fun, dynamic workshop guaranteed to dramatically increase customer loyalty, foot traffic and turbo charge sales. This program teaches the secrets of an organized, consistent method to generate huge sales increases. And it’s not about spending a fortune, finding the next Beanie Baby, or creating a killer newspaper ad. It’s about creating exponential growth by doing lots of little things well, it’s about planting many seeds and watching them grow. It’s so simple it will blow your mind. You will learn: EIGHT ways to get customers to shop more often; FIVE ways to get a flood of new customers for almost no money; The secret to generating TONS more foot traffic; A simple FOUR step process to develop deep (and profitable!) relationships with every customer who comes in the door; SIX ways to give a BIG boost to your average sale; How to jump start your sales – no matter what time of year; And many more tricks to grow business without spending a fortune. Plus a special section on exactly how your group can use e-mail marketing and their websites to generate LOTS more sales from their current customer base.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

Developing a Successful Sales Team

About this product:

November 3, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Chuck Udell, Essential Action Design Group
Track: Customer Service & Sales Solutions

To be successful in today’s aftermarket, you must have a clear competitive edge over your competitors. A knowledgeable, appreciated, motivated sales team can give a company this competitive edge. Yet industry data has shown that sales team development including education and training have taken a step backward at a time when companies need it the most. An investment in training, education and development, or TED, is vital to both an employee’s growth and to a company’s competitive edge. In addition, what works well today often doesn’t tomorrow. Team members with in depth knowledge, the right attitude, outstanding skills, and excellent work habits will provide that competitive edge. So why aren’t more aftermarket companies developing their people? Many business owners and management see training, education and development as an expense rather than a critical investment in their business. However, there are steps you can take to ensure TED provides an excellent return on investment for your sales team. Find out in in this session how knowledge can be successfully transferred and applied so that TED participants can grow sales and gross profit and help to insure that your developed sales team will be successful.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

The Art of Negotiating

About this product:

November 3, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: John Passante, Brenton TV
Track: Customer Service & Sales Solutions

Life is a series of negotiations--both professionally and personally. It is a complex process that is critical to master. In this session, you'll learn how to identify creative opportunities, needs, resources, as well as what questions you need to ask during the negotiating process. And more importantly, how to navigate negotiations while fostering collaboration and building trust.

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

SEMA Members may get this content for free!

Regular Price:

$0.00

Relate or Die: Communication and the Profit Motive

About this product:

November 5, 2009 – 1:00 p.m. - 2:00 p.m.
Moderated by: Mel Selway, P.A.R.T.S.*, Inc.
Panelists:
• Tom Wronkovich, BikeTown Harley-Davidson
• Rob Lytle, American Honda Motor Co., Inc.
• Karin Gelschus, PowerSports Business
• Galen Royer
Track: Customer Service & Sales Solutions

This seminar will delve into the critical need to relate to others and the consequences of failing to do so. Communication is key to relationship building. If you want to make more money, have happier customers and employees, don’t miss this entertaining and educational talk.

Download format in this product: MPEG Layer 3 Audio (MP3) 

SEMA Members may get this content for free!

Regular Price:

$9.95

Pages

Subscribe to Track: Customer Service & Sales Solutions