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Today's business environment is changing quickly. Training and information are essential to a company's success. Realizing this several years ago, the SEMA Board of Directors created the SEMA Educational Institute (SEI) as a strategic commitment to meet the industry's need for personal training and professional development.
Today’s business environment is changing quickly. Training and information are essential to a company’s success. Realizing this several years ago, the SEMA Board of Directors created the SEMA Education Institute (SEI) as a strategic commitment to meet the industry’s need for personal training and professional development.
Welcome to the SEMA Online Learning Center, where training and information are available to you 24/7. We’ve compiled a comprehensive collection of online classes for the industry. Our resources include:
Customer service is not a strategy; it is a way of life, whether business is up or down. The customer and how you take care of that customer will ultimately determine whether or not your business will succeed, according to Robert Spector, best-selling author and international speaker best known for his book The Nordstrom Way to Customer Service Excellence. His latest book is called The Mom & Pop Store: How the Unsung Heroes of the American Economy are Surviving and Thriving.
The SEMA Education Institute (SEI) recently finalized an agreement with Harvard Business School Publishing to offer a series of web-based business training courses for SEMA members.