Track: Customer Service & Sales Solutions

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Telephone Techniques: Turning Calls Into Sales

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November 4, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Nancy Friedman, The Telephone Doctor
Track: Customer Service & Sales Solutions

A dynamic SALES program for the seasoned or novice person. This program covers both counter training and phone sales for inbound and outbound calls. Every telephone call is a business opportunity and how we treat that call is worth hundreds of dollars.

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Do Your Customers Love You?

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November 4, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Mark Beaton, MBA Dealer Services
Track: Customer Service & Sales Solutions

How does your customer service rate? Surveys show that more consumers than ever are fed up with bad service! And when they receive bad service, either real or perceived, they limit their spending or go someplace else. Learn the difference between the customer’s needs and expectations and how to form business processes and personal behaviors around those needs and expectations.

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Selling to Car Dealers - Powered by the Professional Restylers Organization (PRO)

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November 2, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Ron Leslie, Katzkin Leather; Joey Johnston, Tops & Trends; Diana Braschler, Dealersource; Ed Woods, Parkway Ford; Mark Hickey, Webasto
Track: Customer Service & Sales Solutions

Selling to car dealers can be challenging, but if done properly, it can result in a long-term and profitable partnership. In this session, you'll learn how to approach and effectively build a long term relationship with car dealers, how to sell value, not price, how to create vehicles that provide unique selling angles for dealers at higher profits, how to overcome dealer objections and structure your business to do dealer work.

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Turn Your Staff Into a Service-Driven Sales Machine

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November 1, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

Effective, customer focused selling is not pushy or rude. It is the best customer service tool at your command. This fun, interactive workshop focuses on practical, proven customer service and sales strategies that can be brought back to your business and used immediately. The focus is not on theory, but on easy to understand strategies, tips and tricks to boost your store’s sales while providing exceptional service.

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How to Successfully Compete Without Selling on Price

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November 2, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Brian Reese, Competition Cams
Track: Customer Service & Sales Solutions

Selling more product is not soley based on price. This session will discuss 5 key elements that will help your company understand how to break away from the pack and sell product on merit, at fair market prices.

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How to Find, Hire & Train a Team of Retail Superstars

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November 1, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

A top-notch staff is your biggest competitive edge. A great staff does not happen by accident; it is created by recruiting the right people, training them effectively, disciplining them fairly, and motivating them constantly.

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Explode Your Sales! How to Get the Maximum Bang From Your Marketing Bucks

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November 1, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

Does 20%, 30%, even 50% sales growth next year sound good? If it does, you won’t want to miss this fun, dynamic workshop guaranteed to dramatically increase customer loyalty, foot traffic and turbo charge sales. This program teaches the secrets of an organized, consistent method to generate huge sales increases.

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Developing a Successful Sales Team

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November 3, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Chuck Udell, Essential Action Design Group
Track: Customer Service & Sales Solutions

To be successful in today’s aftermarket, you must have a clear competitive edge over your competitors. A knowledgeable, appreciated, motivated sales team can give a company this competitive edge. Yet industry data has shown that sales team development including education and training have taken a step backward at a time when companies need it the most.

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The Art of Negotiating

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November 3, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: John Passante, Brenton TV
Track: Customer Service & Sales Solutions

Life is a series of negotiations--both professionally and personally. It is a complex process that is critical to master. In this session, you'll learn how to identify creative opportunities, needs, resources, as well as what questions you need to ask during the negotiating process.

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Relate or Die: Communication and the Profit Motive

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November 5, 2009 – 1:00 p.m. - 2:00 p.m.
Moderated by: Mel Selway, P.A.R.T.S.*, Inc.
Panelists:
• Tom Wronkovich, BikeTown Harley-Davidson
• Rob Lytle, American Honda Motor Co., Inc.
• Karin Gelschus, PowerSports Business
• Galen Royer
Track: Customer Service & Sales Solutions

SEMA Members may get this content for free!

Regular Price:

$9.95

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