SEMA eNews Vol. 15, No. 5, February 2, 2012

How Good Is Your Customer Service?

  ferrante
  Steve Ferrante

The SEMA webinar series provides SEMA-member companies with the valuable information needed to help enhance businesses operations through brief, one-hour programs. Next week's webinar will focus on how to improve customer service.

Just as with personal fitness, there are many aspects to managing the well-being of a customer service effort. Businesses with healthy customer service practices maximize customer interactions and ultimately produce more sales and greater profitability.

Join the SEMA Education Institute (SEI) and Sale Away CEO Steve Ferrante for this engaging webinar, Thursday, February 9, at 10:00 a.m. (PST). The session will feature select content adapted from the nationally acclaimed Pinnacle Performance sales/customer service training program for the auto- and tire- service industry, exploring the elements that produce a fit customer service effort with specific strategies and techniques to improve employee performance and results.

Don't pass up this opportunity to learn practical customer service strategies. Join us Thursday, February 9, at 10:00 a.m. (PST).

Participate live or download the webinar when it's convenient. And remember: SEI webinars are free to SEMA members and only $29 for non-members.