The Nordstrom Way to Customer Service Excellence

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play video download pdf Title: The Nordstrom Way to Customer Service Excellence
Presenter: : Robert Spector, Author of The Nordstrom Way
Date: SEMA Webinar, September 9, 2009
Duration: 1 hour

Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale can suffer and your company is at risk. We know how to create loyal customers and get them to keep coming back. Your people will leave this seminar with real-world action items they can use right away.
QUESTIONS? Contact SEMA Customer Service, 909-610-2030 (8:00 am to 5:00 pm Pacific) or email us.