How Fit Is Your Customer Service?

View Course Course Description
play video   Title: How Fit Is Your Customer Service?
Presenter:
Steve Ferrante, Sale Away, LLC
Duration: 1 hour
Date:
SEMA Webinar, February 9, 2012

Just as with personal fitness, there are many aspects to managing the well-being of a customer service effort. Businesses with healthy customer service practices maximize customer interactions and ultimately produce more sales and greater profitability.

This session features select content adapted from the nationally-acclaimed Pinnacle Performance sales/customer service training program for the auto and tire service industry; exploring the elements that produce a fit customer service effort with specific strategies and techniques to improve employee performance and results. Don't pass up this opportunity to learn practical customer service strategies.

QUESTIONS? Contact SEMA Customer Service, 909-610-2030 (8:00 am to 5:00 pm Pacific) or email us.
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