- May 16 2013
- May 16 2013
Focus on the Customer: Handling Objections
|Title: Focus on the Customer: Handling Objections
Presented by: the SEMA Education Institute
Duration: approx. 35 minutes
Dealing with customer attitudes in a selling situation can be the biggest challenge for new and experienced sales people alike. How you deal with customer objections, in fact, will often determine if you close the sale----or lose it! Great sales people know that handling objections effectively is a critical step in the sales process---and a skill that can be learned by anyone.
Solid product knowledge is critical for success in selling. But product knowledge alone wonâ€™t make you an expert sales person. Thatâ€™s why the SEMA Education Institute (SEI) has developed this 35-minute course, â€śUnderstanding Customer Attitudes: How to Handle Sales Objections.â€ť Youâ€™ll learn to identify different types of customer attitudes and objections. And through expert examples and demonstrations, youâ€™ll practice effective techniques to answer different customer objectionsâ€”and close more sales!
The â€śHow to Handle Objectionsâ€ť course is a must for those new to sales---and a great review for experienced sales pros. Designed by professional educators and sales experts, this course provides straight-forward techniques, examples, tips and tools that will help you confidently manage customer attitudes and objections---the key to sales excellence.
|QUESTIONS? Contact SEMA Customer Service, 909-610-2030 (8:00 am to 5:00 pm Pacific) or email us.|
SEMA Education Institute
Vice President of Marketing and Member Services
Director of EducationÂ