How to Find, Hire & Train a Team of Retail Superstars

About this product:

November 1, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

A top-notch staff is your biggest competitive edge. A great staff does not happen by accident; it is created by recruiting the right people, training them effectively, disciplining them fairly, and motivating them constantly. You’ll learn: The tricks to finding the best, most highly qualified candidates; How to develop interview questions that separate the potential superstars from the run-of-the-mill; The three reasons people don’t do what they are supposed to – and how to solve the problem; What to do when someone “holds you hostage”; How to build a great employee manual that is the foundation of your training program; The most important - and most frequently forgotten - step in the training process; The secret to consistently great training – every employee, every time you hire; Why a great training program is the key to top-drawer customer service and big sales increases; The five secrets of successful coaching; And much, much more!

Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)

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