Do Your Customers Love You?
About this product:
November 4, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Mark Beaton, MBA Dealer Services
Track: Customer Service & Sales Solutions
How does your customer service rate? Surveys show that more consumers than ever are fed up with bad service! And when they receive bad service, either real or perceived, they limit their spending or go someplace else. Learn the difference between the customer’s needs and expectations and how to form business processes and personal behaviors around those needs and expectations. Learn the impact of having consistent work practices and added-value items that can be included. Understand the impact attitude has on customer loyalty and future sales.
Download format in this product: Microsoft Powerpoint Presentation on Adobe Acrobat (PDF)