| View Course | Course Description | |
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Title: The Nordstrom Way to Customer Service Excellence Presenter: : Robert Spector, Author of The Nordstrom Way Date: SEMA Webinar, September 9, 2009 Duration: 1 hour Customer loyalty is fundamental to the success of your company. Without it, expenses can go up, profits go down, morale can suffer and your company is at risk. We know how to create loyal customers and get them to keep coming back. Your people will leave this seminar with real-world action items they can use right away. |
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