About this product:
Tuesday, March 18, 2014; Nancy Friedman, The Telephone Doctor
Information calls? Well not quite. But you will get Customer Service information that you will be able to use immediately and forever. Nancy Friedman, The Telephone Doctor, and a favorite SEMA conference speaker brings you the 8 Killer Words in JUST 20 MINUTES – don’t worry, there will be plenty of time for questions. Words that are conversation distractions. Words that confuse…annoy and can stop a conversation. When that happens it can be difficult to get back on track. Pretty sure some of your folks may be using them. You’ll wish you had had the alternative words sooner…..you’d have saved a lot of sales. Don't miss this opportunity to learn from the Telephone Doctor!
A 6-time SEMA speaker, Nancy Friedman returns to us once again to entertain, engage, excite, educate and motivate our audiences. Born and raised in Chicago, IL, she and her family now live in St. Louis, MO where they run Telephone Doctor Customer Service Training. A much sought after conference and corporate meeting speaker on sales and customer service, Nancy has also had an impressive theatre career along the way. She is the winner of the prestigious San Diego Old Globe Theatre Best Comedic Actress award, presented to her by Charlton Heston.
The author of 8 books on sales and customer service, Nancy, along with David and Dick, her son and husband, offer 7 divisions of Telephone Doctor to help companies communicate better with their customers. Her high energy and humorous presentation is a highlight at all meetings and our SEMA members keep asking for her to come back. Nancy can be reached at 314-291-1012 or at the Telephone Doctor website, www.telephonedoctor.com.
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