Webinar: How Fit is Your Customer Service?
Presented by: Steve Ferrante, Sale Away, LLC
Just as with personal fitness, there are many aspects to managing the well-being of a customer service effort. Businesses with healthy customer service practices maximize customer interactions and ultimately produce more sales and greater profitability.
Join the SEMA Education Institute (SEI) and Sale Away CEO, Steve Ferrante, for this engaging webinar on Thursday, February 9, 10:00 a.m. (Pacific). This session will feature select content adapted from the nationally-acclaimed Pinnacle Performance sales/customer service training program for the auto and tire service industry; exploring the elements that produce a fit customer service effort with specific strategies and techniques to improve employee performance and results.
Don't pass up this opportunity to learn practical customer service strategies. Join us Thursday, February, 9, at 10:00 a.m. (Pacific).
Participate live or download the webinar when it's convenient. And remember: SEI webinars are free to SEMA members and only $29 for non-members.
* Please be sure that you're logged in to your MySEMA account to obtain your free webinar registration. Don't know your username and password? Contact SEMA Customer Service, firstname.lastname@example.org or call us at 909-610-2030.