LMS Courses

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The Nordstrom Way to Customer Service Excellence

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play video download pdf Title: The Nordstrom Way to Customer Service Excellence
Presenter: : Robert Spector, Author of The Nordstrom Way
Date: SEMA Webinar, September 9, 2009
Duration: 1 hour

Selling Has Nothing to Do With Selling

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play video   Title: Selling Has Nothing to Do With Selling
Presenter: Rick Farrell, Tangent Knowledge Systems
Date: SEMA Webinar, July 10, 2008
Duration: 1 hour

Servicing the Next Generation of Tire Pressure Monitoring Systems

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play video download pdf Title: Servicing the Next Generation of Tire Pressure Monitoring Systems
Presenter: Kevin Rohlwing, Senior Vice President of Training, Tire Industry Association
Date: SEMA Webinar, March 4, 2010
Duration: 1 hour

Boost Profitability with Proper Product Data

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play video download pdf Title: Boost Profitability with Proper Product Data
Presenter: Scott O’Toole, RPM Data Services
Date: SEMA Webinar, August 12, 2010
Duration: 1 hour

Successful Negotiations: Understanding Competitive and Collaborative Tactics

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play video download pdf Title: Successful Negotiations: Understanding Competitive and Collaborative Tactics
Presenter: Dr. Frank Morgan, Morgan Associates
Date: SEMA Webinar, October 7, 2010
Duration: 1 hour

Getting Your Data House in Order: Application Data Standards

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play video download pdf Title: Getting Your Data House in Order: Application Data Standards
Presenter: Gigi Ho, Digital Performance
Date: SEMA Webinar, November 18, 2010
Duration: 1 hour

Sales Strategy: Create Your Competitive Advantage

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play video download pdf Title: Sales Strategy: Create Your Competitive Advantage
Presenter: Chuck Udell, Essential Action Design Group
Date: SEMA Webinar, December 9, 2010
Duration: 1 hour

21 Great UNEXPECTED Customer Service Tips

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play video download pdf Title: 21 Great UNEXPECTED Customer Service Tips
Presenter: Nancy Friedman, The Telephone Doctor
Date: SEMA Webinar, January 20, 2011
Duration: 1 hour

Basic Media Training: Raising Your Comfort Level with the Media

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play video   Title: Basic Media Training: Raising Your Comfort Level with the Media
Presenter:
Bill Groak and David Boule, Pacific Communications Group
Date: SEMA Webinar, April 7, 2005
Duration: 1 hour

Pay-Per-Click: Strategies for Cost-Effective Online Advertising

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play video   Title: Pay-Per-Click: Strategies for Cost-Effective Online Advertising
Presenter:
Dan Jondron, Advanced Digital Strategies; Natasha Dennis, Sparkplugs.com
Date: SEMA Webinar, June 30, 2005
Duration: 1 hour
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