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Offer More Products with Reduced Inventory - Welcome to IPO Technology

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November 4, 2009 – 11:00 a.m. - 12:00 p.m.
Presented by: Anne Coffin, Beck/Arnley
Track: Business Efficiency 101

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$9.95

Marketing to the Gen Y Customer

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November 4, 2009 – 1:00 p.m. – 2:00 p.m.
Moderated by:
• Michael Cooperman, J.D. Power and Associates
Presented by:
• Justin Choi, Cie Studios
• Victor Carillo, The ID Agency
• James Lawrence, PowerTV Media
• BJ Birtwell, Armory Marketing
• Chance Parker, J.D. Power and Associates
Track: Marketing

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$9.95

Demystifying the DIY’er

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November 4, 2009 – 1:00 p.m. - 2:00 p.m.
Presented by: Famous Rhodes, eBay Motors
Track: Industry Trends & Forecasts

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$9.95

Consultative Selling: Making Customers Happy They Bought from You!

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November 4, 2009 –  9:30 a.m. - 10:30 a.m.
Presented by: Michael Mattevi, GE Money
Track: Customer Service & Sales Solutions

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$9.95

Driving Connected: Built-in, Brought-in and Beamed-in – Integrating Automotive and Consumer Electronics

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November 4, 2009 – 9:30 a.m. - Noon
Moderated by: John Waraniak, SEMA
Presented by:
• Greg Baribaultt, Microsoft Auto
• Thilo Koslowski, Gartner
• Roger Berg, Denso American International
• Greg Krueger, Michigan Dept. of Transportation
• Roger Curtis, Michigan International Speedway
• T.C. Wingrove, Visteon Corporation
• Paul Venhovens, Clemson University
• Michael Schagrin, U.S. Dept. of Transportation
• Mike Blicher, CEA-SEMA Automotive Electronics Connectivity Committee

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$9.95

Successful Tire Dealers Share Their Secrets

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November 3, 2009 - 2:00 p.m. - 3:00 p.m.
Presented by: Tom Wright, Dennis Bucher
Track: Tires at Two

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$9.95

Thriving in Challenging Times

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November 3, 2009 – 11:00 a.m. - 12:00 p.m.
Presented by: Richard Jones, Management 2000, Inc., and Justus Breeze, Automotive News
Track: Industry Trends & Forecasts

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Regular Price:

$9.95

Do My Employees have a Reasonable Right to Privacy?

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November 3, 2009 – 1:00 p.m. - 2:00 p.m.
Presented by: Doug Frymer, Law Office of Douglas A. Frymer, and Tiffany Brosnan, Snell & Wilmer L.L.P
Track: Legal & Public Policy

Employee rights require company planning. That’s why you need a policy manual. Learn how to set standards for your employee instead of assuming that you’ll know what to do and when to do it. Avoid legal hassles by knowing where you stand.

Download format in this product: MPEG Layer 3 Audio (MP3)

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Regular Price:

$9.95

Profitable Online Selling: An Interactive Discussion with the Expert

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November 3, 2009 – 9:30 - 10:30 a.m.
Presented by:
• Brian Offenberger, Aftermarketer Club
• Dora Fang, eBay Motors
• Jenni Chang, eBay Motors
Track: Online Marketing, Sponsored by eBay

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Regular Price:

$9.95

The Nordstrom Way to Customer Service Excellence

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November 3, 2009 – 1:00 p.m. - 2:00 p.m.
Presented by: Robert Spector, Author of The Nordstrom Way
Track: Customer Service & Sales Solutions

Customer loyalty is fundamental to the success of your company. Without it, expenses go up, profits go down, morale can suffer and your company is at risk. We know how to create loyal customers and will provide the ideas, tools and motivation to keep your customers coming back. Your people will leave this seminar with real-world action items they can put to use right away.

Download format in this product: MPEG Layer 3 Audio (MP3) 

SEMA Members may get this content for free!

Regular Price:

$9.95

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