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Developing a Successful Sales Team

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November 3, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Chuck Udell, Essential Action Design Group
Track: Customer Service & Sales Solutions

To be successful in today’s aftermarket, you must have a clear competitive edge over your competitors. A knowledgeable, appreciated, motivated sales team can give a company this competitive edge. Yet industry data has shown that sales team development including education and training have taken a step backward at a time when companies need it the most.

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The Art of Negotiating

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November 3, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: John Passante, Brenton TV
Track: Customer Service & Sales Solutions

Life is a series of negotiations--both professionally and personally. It is a complex process that is critical to master. In this session, you'll learn how to identify creative opportunities, needs, resources, as well as what questions you need to ask during the negotiating process.

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The Plastic Factor-How Financing Creates A Steady Stream Of Loyal Customers

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November 2, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: David Jelley, GE Capital
Track: Business Management

When do your customers think about their vehicle maintenance? Usually when they have problems. When do you think about traffic and car counts? Usually when the numbers fall. Financing is a proven tool that is always working to generate a steady stream of loyal, repeat customers.

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Taking the Mystery Out of the Numbers (Extended Session!)

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November 2, 2010 – 1:00 p.m. - 3:00 p.m.
Presented by: Carl Forssen, Business Resource Services, Inc.
Track: Business Management

The economy has been in shambles, competition is fierce, margins have eroded, and sources of outside capital are scarce. But there are signs that recovery is under way, and those businesses which are well prepared, and have good financial management skills will reap the rewards of a stronger market.

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Shipping Technology as a Competitive Advantage, Sponsored by UPS

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November 1, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Jeff Enyart, Senior Director of UPS Customer Technology Marketing; Joseph Sanders, UPS
Track: Business Management

Technology can help your company improve operational efficiency and create a competitive advantage. Learn how technology can help you process orders and shipments more effectively, cut fulfillment time and keep customers informed.

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Insurance: 5 Ways You Can Save Money

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November 3, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Bob Corwin, Specialty Equipment Insurance Alliance (SEIA)
Track: Business Management

Liability insurance, workers comp, health benefits coverage…the list goes on and on. Insurance is a necessity, but are there ways to save money? This session will discuss insurance solutions that not only protect your business but help save you money.

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Shipping & Freight Services: Learn How to Save Money

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November 4, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: Triina Turula, Siriani & Associates
Track: Business Management

Shipping and receiving - it's how you move product day in and day out. You need it to survive but it is often overlooked as a place to potentially save money. This session will discuss specific cost-savings opportunities including package discounts, less-than-truckload (LTL) discounts, expedited & air freight shipping discounts, and much more.

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Increase Your Profits & Lower Costs with the 20/20 Program

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November 1, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: Mike Madden, CMTC; Jonathan Garcia, CMTC
Track: Business Management

In today's competitive market, companies need every advantage they can get. This presentation outlines tools and techniques usable by any automotive aftermarket manufacturer enabling 20% sales growth and 20% cost reduction.

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How to Manage the Costs of Protecting Your Intellectual Property

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November 4, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Stuart Gosswein, Director, Federal Government Affairs, SEMA; Steve Lustig, Dickinson Wright, PLLC; Merritt Blakeslee, The Blakeslee Law Firm; Robb Roby, Knobbe Martens Olson & Bear
Track: Business Management

Budgets are tight, but protecting intellectual property is essential. How can a company make sure that its intellectual property rights are protected while also keeping the amount spent on its intellectual property property program remains within budget?

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Growth Through Global Trade, Sponsored by UPS

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November 1, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Jim Beach, TheEntrepreneurSchool.com; Chris Hanks, Director of UGA’s Entrepreneurship Program
Track: Business Management

Do you know what to consider when exporting internationally? Our two experts will help explain the trends in growing markets and how to build your international business.

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