Customer Service Webinar

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Thursday, January 20, 2011; Presented by: Nancy Friedman, The Telephone Doctor

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Thursday, December 9, 2010; Presented by: Chuck Udell, Essential Action Design Group

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Thursday, November 18, 2010; Presented by: Gigi Ho, Digital Performance

Industry studies show that most manufacturers have major “holes” in the application data for their parts, either because of errors in their fitment data, or gaps in vehicle coverage.

This seminar will:

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Thursday, October 7, 2010; Presented by: Dr. Frank Morgan

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Thursday, March 4, 2010; Presented by: Kevin Rohlwing, Senior Vice President of Training, Tire Industry Association

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September 13, 2007 - Presented by Gary Naples of Freelance Associates, Inc.

Good customer care is critical to having a profitable business. Develop a winning tactic that will create one-time buyers into repeat customers, and repeat customers into loyal advocates of your business. 

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Thursday, November 29, 2007 at 10 a.m. (PST) - Presented by: Chris Horn, Bullfrog Solutions, Inc.

Connect with your customers and improve customer relationships by using CRM (Customer Relationship Management), a business strategy that should be about the focus your business has on your customers which would include your vendors, suppliers, business contacts and employees.  Learn the benefits of CRM (Customer Relationship Management) and how it can make a huge impact on your business.