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CRM for the Aftermarket: It’s All About the Customer

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Thursday, November 29, 2007 at 10 a.m. (PST) - Presented by: Chris Horn, Bullfrog Solutions, Inc.

Connect with your customers and improve customer relationships by using CRM (Customer Relationship Management), a business strategy that should be about the focus your business has on your customers which would include your vendors, suppliers, business contacts and employees.  Learn the benefits of CRM (Customer Relationship Management) and how it can make a huge impact on your business.

SEMA Members may get this content for free!

Regular Price:

$19.95

Manage Your Cash Flow in Challenging Times

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Thursday, June 05, 2008- Presented by: Tom Shay, CPS, ProfitsPlus

You may have mastered making a profit in your business, but is the cash always there to drive it? Small-business expert Tom Shay shows you how to accurately project the cash and inventory needs of your business for the coming year by utilizing your previous profit and loss statements and an Excel chart. Attend this session and be prepared to create your plan of success for 2009. 

SEMA Members may get this content for free!

Regular Price:

$19.95

Get Paid: Avoiding Slow/Nonpaying Customers and Collecting Debt

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Thursday September 27, 2007 at 10 a.m. (PST) Get Paid: Avoid Slow/Non Paying Customers and Collecting Debt  Presented by Doug Frymer

Avoid slow or non-paying customers by screening your customers as well as documenting the necessary sales and ordering information needed in court.  Also to be discussed are the types of claims courts, collection agencies, arbitration and mediation.  Learn how to avoid the hassle of collecting money that is past due.

SEMA Members may get this content for free!

Regular Price:

$19.95

How To Sell Like a Pro - Part 1

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Thursday, March 20, 2008 - How to Sell Like a Pro - Part 1 Presented by Richard Bonar - Dale Carnegie

Participate in this important webinar to learn how to communicate value from a buyer’s point of view. Learn more about the selling techniques that will help you develop credibility and build customer loyalty. This is a vitally important webinar that will help you build the confidence you need to succeed in a sales career.

SEMA Members may get this content for free!

Regular Price:

$19.95

Lean Thinking - The Toyota Way of Doing Business

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Thursday, October 19, 2007 at 10 a.m. (PST) -Presented BY: Russ Mundi, Toyota Motor Sales

The Toyota Production System has been translated for non-production “knowledge work,” known as Lean Thinking.  This Webinar will provide the core principles of Lean Thinking and an overview of the Lean Thinking Team Process – the Plan, Do Learn tool phases to organize and implement your project work and how to direct your team’s efforts away from wasteful activities.  Learn the benefits of Lean Thinking and how to increase productivity.

 

SEMA Members may get this content for free!

Regular Price:

$19.95

Analyzing the Income Statement: The Key to Your Company's ROI

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Thursday, March 6, 2008 - Presented by Gary Naples - Freelance Associates, Inc.

Tune into this Webinar to get a solid understanding of what the financial statement is, what it includes, how to read it and use it.  Learn more about the basic income-statement structure, effective methods for income-statement analysis plus much more.

SEMA Members may get this content for free!

Regular Price:

$19.95

Make 2009 Turn Out Fine: It's Only the Little Things that Matter

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Thursday, September 4, 2008- Presented by Tom Shay, Profits+Plus

It’s not the big things in business that challenge you, but it’s the little things that add up to make a big difference in your specialty equipment aftermarket business. Here’s an insightful webinar presented by Tom Shay, designed for you to learn the key components and changes to make within your business to increase your profits in 2009. Learn how making small changes to your current day-to-day business operations can increase your profits in 2009, including the things you NEED to do; what NOT to do; and things to STOP doing.

SEMA Members may get this content for free!

Regular Price:

$19.95

Managing Workplace Stress

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Thursday, January 31, 2008 at 10 a.m. (PST) - Presented by: Kathleen Burton, MBA, founder of The Success Connection

Nearly 50 percent of all U.S. workers feel overwhelmed by a growing number of job tasks and longer working hours.  High levels of stress in the workplace often lead to job burnout, resulting in lower productivity.  Discover how you can effectively manage prevailing stress and improve overall productivity in today’s demanding work environment.

SEMA Members may get this content for free!

Regular Price:

$19.95

Highly-Effective Low-Cost Marketing Strategies

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Thursday, July 31, 2008- Presented by Debbie Allen, CSP, International Business Speaker

Debbie Allen’s presentation shares a wealth of proven marketing strategies, low-cost marketing tools and other marketing secrets to take your business to a much higher level of success on a shoestring budget.  Don’t miss this informative and motivating webinar that will surely build marketing success for your business.  Learn how you can build strong business alliances and increase the number of referrals to your business

SEMA Members may get this content for free!

Regular Price:

$19.95

How to Sell Like a Pro - Part 2

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Thursday, April 24, 2008 How to Sell Like a Pro - Part 2 Presented by Eric Ruckle - Dale Carnegie

Participate in this Dale Carnegie eye-opening webinar and learn how to communicate value in language a buyer understands and acts on.  Use the techniques that will help you develop credibility and build customer loyalty. This webinar will help you demonstrate the confidence you need to succeed in a sales career.  

SEMA Members may get this content for free!

Regular Price:

$19.95

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