Education Days

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Turn Your Staff Into a Service-Driven Sales Machine

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November 1, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

Effective, customer focused selling is not pushy or rude. It is the best customer service tool at your command. This fun, interactive workshop focuses on practical, proven customer service and sales strategies that can be brought back to your business and used immediately. The focus is not on theory, but on easy to understand strategies, tips and tricks to boost your store’s sales while providing exceptional service.

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How to Successfully Compete Without Selling on Price

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November 2, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Brian Reese, Competition Cams
Track: Customer Service & Sales Solutions

Selling more product is not soley based on price. This session will discuss 5 key elements that will help your company understand how to break away from the pack and sell product on merit, at fair market prices.

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How to Find, Hire & Train a Team of Retail Superstars

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November 1, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

A top-notch staff is your biggest competitive edge. A great staff does not happen by accident; it is created by recruiting the right people, training them effectively, disciplining them fairly, and motivating them constantly.

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Explode Your Sales! How to Get the Maximum Bang From Your Marketing Bucks

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November 1, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Bob Negen, WhizBang Training
Track: Customer Service & Sales Solutions

Does 20%, 30%, even 50% sales growth next year sound good? If it does, you won’t want to miss this fun, dynamic workshop guaranteed to dramatically increase customer loyalty, foot traffic and turbo charge sales. This program teaches the secrets of an organized, consistent method to generate huge sales increases.

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Developing a Successful Sales Team

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November 3, 2010 – 1:00 p.m. - 2:00 p.m.
Presented by: Chuck Udell, Essential Action Design Group
Track: Customer Service & Sales Solutions

To be successful in today’s aftermarket, you must have a clear competitive edge over your competitors. A knowledgeable, appreciated, motivated sales team can give a company this competitive edge. Yet industry data has shown that sales team development including education and training have taken a step backward at a time when companies need it the most.

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The Art of Negotiating

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November 3, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: John Passante, Brenton TV
Track: Customer Service & Sales Solutions

Life is a series of negotiations--both professionally and personally. It is a complex process that is critical to master. In this session, you'll learn how to identify creative opportunities, needs, resources, as well as what questions you need to ask during the negotiating process.

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The Plastic Factor-How Financing Creates A Steady Stream Of Loyal Customers

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November 2, 2010 – 9:30 a.m. - 10:30 a.m.
Presented by: David Jelley, GE Capital
Track: Business Management

When do your customers think about their vehicle maintenance? Usually when they have problems. When do you think about traffic and car counts? Usually when the numbers fall. Financing is a proven tool that is always working to generate a steady stream of loyal, repeat customers.

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Taking the Mystery Out of the Numbers (Extended Session!)

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November 2, 2010 – 1:00 p.m. - 3:00 p.m.
Presented by: Carl Forssen, Business Resource Services, Inc.
Track: Business Management

The economy has been in shambles, competition is fierce, margins have eroded, and sources of outside capital are scarce. But there are signs that recovery is under way, and those businesses which are well prepared, and have good financial management skills will reap the rewards of a stronger market.

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Shipping Technology as a Competitive Advantage, Sponsored by UPS

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November 1, 2010 – 3:00 p.m. - 4:00 p.m.
Presented by: Jeff Enyart, Senior Director of UPS Customer Technology Marketing; Joseph Sanders, UPS
Track: Business Management

Technology can help your company improve operational efficiency and create a competitive advantage. Learn how technology can help you process orders and shipments more effectively, cut fulfillment time and keep customers informed.

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Insurance: 5 Ways You Can Save Money

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November 3, 2010 – 11:00 a.m. - 12:00 p.m.
Presented by: Bob Corwin, Specialty Equipment Insurance Alliance (SEIA)
Track: Business Management

Liability insurance, workers comp, health benefits coverage…the list goes on and on. Insurance is a necessity, but are there ways to save money? This session will discuss insurance solutions that not only protect your business but help save you money.

SEMA Members may get this content for free!

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